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Business Profile

Manufactured Home Park

Buckeye Trails

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a a home about a year ago beautiful yard great flower beds actually that's what sold us on the house.problem was a pipe was broken in the yard the property fixed pipe left open 4 foot holes all winter came out said to finish the yard and filled holes uneven put down straw and left now won't answer calls I pay them ******* a month in lot rent for them to do this kind of work . this shouldn't be my dime to replace the flower beds and seed yard .

    Business Response

    Date: 04/30/2025

    Thank you for bringing this concern to our attention. We recognize how important a well-maintained yard is to a homeowner and appreciate the opportunity to address Ms. ******* concerns.

    Following the completion of underground pipe repairs, our Community Manager and a contractor met with Ms. ******* husband around April 4th to establish a plan to restore their landscaping. This included grading the yard, installing grass seed and straw, and replacing the displaced landscaping rock. The yard was graded and seeded on April 7th, and grass is beginning to grow.

    The Community Manager spoke directly with Ms. ****** on April 23rd to provide an update on the completed work and confirm the plan for replacement rock. A follow-up reminder was provided on April 28th, advising that the landscaping rock would be ready around the 8th of May, barring any unforeseen delays. The original landscaping timbers that were removed during the excavation remain available on-site for reuse.

    We are confident that our actions align with the agreed-upon restoration plan and demonstrate our ongoing commitment to maintaining the quality and appearance of the community. If Ms. ****** has additional questions or concerns, she may contact us at *******************************************************************************, we are more than happy to assist.

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