Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my mom's home on August 2. The morning before the move, a woman from Let's Get Moving said they had no record of my request for moving a piano. She also said I paid a fee that I wasn't supposed to (I had already paid my bill), and she promised my mom and me that I would get a refund. I then paid a fee for moving the piano ($367.50) after the men showed up to move my stuff.
  
  My dresser (an antique they were told to be careful with) fell apart in the truck. They told me they would find someone to fix it. Days later, my mom found two wheels from the dresser in her lawn, which suggests it may have fallen apart due to carelessness.
  
  Days went by. I got no refund, and no call from a furniture repair company. I examined my invoices, and saw that I had been charged twice for moving the piano (because I actually had paid for moving the piano in my original bill). I called the moving company. An employee told me that I was not owed the refund I had originally been promised, but I should get a different refund for paying twice for the piano. He also said that a furniture repair man would call me eventually. He promised to leave a message for his boss.
  
  Over a week went by. No phone calls, no refund. I called the company again, on August 24. The woman I originally talked to claims that people are charged twice for moving a piano (both for loading and unloading it). She said she explained this to both my mom and me. I never heard her say this. (She also said she was still looking for someone to fix the dresser.)
  
  I called my mom, and my mom is adamant that she was never told there would be two fees for moving the piano. I think the moving company woman is lying and ripping me off.
  
  It is now August 28, and I still haven't gotten a call about fixing the dresser. At a minimum, I want the dresser fixed and I want a refund for the second piano fee.
  
  If you need it, I can forward the emails with invoices and I can send a photo of the broken dresser.

  Customer Answer

  Date: 10/03/2022

  Hello, I wanted to make sure my complaint (complaint # 17787119) has actually gone through. I have heard nothing from the company (it's been over a month), and the company still has an A+ BBB ranking and is listed as having no complaints against it: https://www.bbb.org/us/oh/logan/profile/moving-companies/lets-get-moving-0302-70107864
  [https://www.bbb.org/TerminusContent/dist/img/fb-opengraph-bbblogo__300w_300h__300w.png]<https://www.bbb.org/us/oh/logan/profile/moving-companies/lets-get-moving-0302-70107864>
  Let's Get Moving | Better Business Bureau(r) Profile<https://www.bbb.org/us/oh/logan/profile/moving-companies/lets-get-moving-0302-70107864>
  This organization is not BBB accredited. Moving Companies in Logan, OH. See BBB rating, reviews, complaints, & more.
  www.bbb.org
  
  ________________________________
  From: ******* ******* <*********************>
  Sent: Monday, August 29, 2022 7:03 PM
  To: [email protected] <[email protected]>
  Subject: Fw: You paid an invoice! (#001523)
  
  My complaint number is 17787119. I am forwarding the second bill that I mentioned in my complaint (I already forwarded you the first bill). "Safe fee" refers to piano fee. I am also attaching a photo of the broken dresser. Thank you!
  
  ________________________________
  From: Let's Move It <********************************>
  Sent: Tuesday, August 2, 2022 11:18 AM
  To: ********************* <*********************>
  Subject: You paid an invoice! (#001523)
  
  ******* ******* paid invoice #001523 from Let's Move It.
  [Image]
  Let's Move It
  Invoice Paid
  ________________________________
  $367.50
  Paid on August 2, 2022
  Invoice #001523
  August 2, 2022
  Customer
  ******* *******
  *********************<mailto:*********************>
  740-447-0379
  55 east Main St
  Jacksonville, OH
  Message
  Please make sure to rate your experience on
  Facebook & Google!
  
  Deposits may be required to reserve your time slot.
  
  Any changes to your move or cancellation should be noted with the dispatcher immediately to avoid any penalties.
  
  Moves requiring our trucks will incur a $100 cancellation fee if not notified within 5 days of move.
  
  Within 72 hours deposit is no longer refundable and you will incur a $100 cancellation fee.
  
  If you cancel the day of service you will be charged a $250 cancellation fee.
  
  If we are providing labor only you must notify us of changes within 72 hours or you may incur a $50 penalty per scheduled mover.
  
  All fees and penalties will be charged to your card on file.
  
  All invoices will continue to run hourly until invoice is paid.
  Invoice summary
  Safe Fee
  $350.00
  Rate is for moving a safe under 600lbs
  Subtotal
  $350.00
  Card Processing Fee
  $17.50
  Total Paid
  $367.50
  Visa 9332
  08/02/22, 11:18 AM
  Let's Move It
  **********************<mailto:**********************>
  740-215-8023
  Please contact Let's Move It about its privacy practices.
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