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Business Profile

Wedding Venue

The Haven at Cedar Grove

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Venue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter had a wedding scheduled at the venue for 09/23/22. We should up the day before and the ceremony space was under construction. We spent $300+ dollars in decorations to cover up the construction rough edges. The day of the ceremony, neither appetizers or food were ordered for the event. They tried to order enough food from a local BBQ restaurant (an hour after the event) to feed all the guests. The food was lesser quality, it was slightly warm, not properly stored for transport, and it was not enough to feed all the guests. We were not told of this until the next day, but a third independent party. I tried to settle for many months, but they did not offer enough of a refund. I hired a lawyer, we had a settlement and they wanted us to sign a non-disparagement document that included us being responsible for "Russian hackers", "bots", or "anonymous" (among many others) review postings, which we could not agree to. We filed a court case, but it will not be heard until August 2024. I would like to settle and put this behind myself and my daughter. I have way too much documentation to upload. However, I uploaded the court filing and a timeline of the events.

The Haven at Cedar Grove is NOT a BBB Accredited Business.

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