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Business Profile

Diesel Repair

Midnight Diesel LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diesel Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently, I have been unable to contact a repair shop that repaired my vehicle. However, half of the repairs were not completed, or failed quickly. While the owner offered to complete the repairs and replace a damaged part, he has since stopped communicating with me. 

    The repairs in question have been listed below for added clarity.-The front Push Bar was dented while at the shop and the owner offered to replace it.-The rear skiing glass window was repaired, but failed within days.-The passenger door panel could not be repaired, but more damage was done in the process-There was an additional 1000 miles put on the truck while it was being repaired. 

  • Initial Complaint

    Date:07/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 4, 2022 my truck was towed to Midnight Diesel for engine repair. Emailed Lane numerous times between May 4, 2022 and June 29, 2022 when I finally received a quote on fixing my truck.
    My mom paid paid Lane $6,600.00 on July 1 for parts to be ordered. Lane indicated once he had the money for parts he would order the parts and begin work when received. Various emails to Lane for next 6 months. Early January 2023 my mom called Lane to work out the rest of the payment to Lane. Last $3,000 was paid to Lane January 4, 2023 with understanding the truck would be finished quickly with no further cost to ******. Lane stated that the $3000 would cover everything and any cost over that would be the responsibility of Midnight Diesel as something went wrong when working on engine and what was the problem was Lane's doing not ******'s. Various more emails to Lane many never answered, Many phone calls to Lane most not answered or returned. April 10, 2023 was told truck was going to Ford Garage (Ricart) for diagnosis of what was wrong with truck. Lane was unable to diagnose the problem. Various more emails and phone calls attempted with no response. Finally at the end of May my truck was towed to Ricart Ford Dealer dropped off no one at Ricart notified that truck was there. June 12, 2023 I called Ricart to see what was going on with my truck. Ricart did not know truck was there went out to lot found truck told me they would start on it immediately. Ricart notified me couple days later that parts were missing. Ricart called Lane he said yes he has the missing parts and would bring to Ricard on June 23, 2023. Lane never showed up with the parts. Have not been able to contact Lane since then about the parts for my truck. Now wondering if he used my truck parts in someone else's truck or sold my parts since he is not producing the parts and not taking my or Ricart's phone calls or text messages.
    If this can be solved without criminal complaint would prefer that.

Midnight Diesel LLC is NOT a BBB Accredited Business.

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