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Business Profile

New Car Dealers

Coughlin Automotive of London
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Coughlin Automotive of London's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Weds, 3-19-25 I bought a new 2024 Chevrolet Silverado from Coughlin Auto. The salesman that showed me the truck explained and demonstrated all of the options and packages that is on the truck listed on the window sticker and. The salesman went into detail about the Adaptive cruise, Following gap control and the seat alert. So I would know exactly what I was buying. During the test drive I was not aware that the truck was on what they call a demo mode that had to be removed Before I drove it home on Sat. On Mon 3-24-25 I called the salesman and advised him I was unable to get some of the options to work. The salesman stated that it must be a operator error and he would work we me to get everything working. On Weds. 3-26-25 the salesman advised me that the adaptive cruise control and the following gap was not on my truck and on Fri. 3-28-25 he told me the alert seat was not on my truck. All 3 of these Safety options I was told was on the truck if I had any question about these safety items not being on the truck I would not have bought it. The only thing the Salesman said was I am sorry, and the Sales manager did was offer a 15% off coupon for an after market accessory.

      Business Response

      Date: 04/07/2025

      We appreciate Mr. ******* business but we consider this matter resolved as we gave $300.00 in discounts, and it was accepted and used.

       

       

      Customer Answer

      Date: 04/07/2025

      5% [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23138997

      I am rejecting this response because: I did not accept any discount on anything I told them to give me my bill and I will pay it!  I told the salesman that the 15% coupon was an insult for what is going to cost be probably over $5000.00. I told them more than once I did not want there insult, I just wanted to get out of there. after looking at the bill I was once again tricked into something I did not agree to.

      Regards,

      Business Response

      Date: 04/15/2025

      We have closed this as offer was given and used.

       

       

    Coughlin Automotive of London is BBB Accredited.

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