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Business Profile

Asphalt Repair

Asphalt Corporation Ohio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt Repair.

Complaints

This profile includes complaints for Asphalt Corporation Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Asphalt Corporation Ohio has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/30/2024 I met with Kevin R**** of Asphalt Corporation. He came to my house to provide estimate for replacing my driveway. We signed a contract for the service and I provided him a deposit to complete this service. He indicated that he would complete it on the following Tuesday (May 7, ). Rain on that morning prevented the company from completing driveway installation! Kevin rescheduled several More Tuesday appointments but never showed up or called to cancel. I had to contacted him again and again with no resolution ( dates 5/18,5/21,22,28,29, 5/30! He finally responded on 5/30 to say he was working in Indiana and would issue me a refund by Monday June 3! It never happened. 6/5 I finally spoke with Kevin on the phone. He told me that he had his “office lady” send my deposit check by certified mail! It never arrived ! We texted on 6/10 &11. He promised to provide me with the certified letter tracking number. He has not responded to my calls or texts since 6/11/2024!

    • Initial Complaint

      Date:04/14/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past six years, my family and I have been saving up to pave a driveway. We finally reached our goal around November 2023, We hired K**** on November 28th to pave the driveway for us. However, after securing the payment, he stopped giving us updates about when he would pave the driveway. I asked him to provide the city permit, and he still hasn't sent it. He claimed it was too cold to pave, but he could've let us know beforehand. It's been six months now since he completed the first part, but he has blocked my number and doesn't answer any phone calls or messages. He only responds when I call from a different number. This situation is frustrating, and we really need your help because we can't afford a lawyer to resolve this

      Business Response

      Date: 04/23/2024

      This is what job looked like when we started was there for 3 days working hauled off 240yds of dirt and hauled in 250yds of limestone he has payed for the work that was done it was 20000 and there's a balance of 8950 outstanding to finish paving but the asked if we offer any financing which we don't they don't have the money to finish the job I ask them to put money into a escrow account which they won't. 

      Customer Answer

      Date: 05/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business regarding complaint ID ******** and have determined that it does not resolve my complaint. Below are the reasons for my rejection.

      Regards,

      ********* *******

      We have been trying to contact this contractor for the last six months. He has continually made excuses and eventually blocked my number. He only responds when I reach out from a different phone number. He demanded full payment before doing any work but failed to obtain the necessary permit for the project. Despite my requests, he never provided proof of the permit, and I checked with the building and inspection office confirmed that he never applied for one.

      We had to hire a lawyer just to get a response from him. Although we agreed that the final payment would be made upon completion of the job, he never mentioned any payment issues until I contacted the BBB and involved the lawyer. We have already paid 80% of the total cost, which contradicts his claim that we wouldn't pay the remaining amount. Furthermore, the amount in question is not $8,900, but actually $5,680.

      Initially, we intended to hire him for additional work after completing this project. However, due to his dishonesty and poor performance, we will not proceed with any further engagements. He has continually delayed the project, which was initially promised to be completed in four days but has now stretched to six months and counting. His primary excuse for not completing the project was that the asphalt company he uses was closed due to cold weather. However, now that the weather is warm enough to proceed, he has shifted the blame to a supposed payment issue. This is another example of his dishonesty from the beginning. We could have waited until late spring to start the project, but he insisted on receiving payment in 2023, claiming it was necessary for his yearly gross income. Despite this, he did not start the project until 2024.

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asphalt corp did a poor job paving my driveway it has cracks and sink holes when i contacted them they say it needs sealed now it’s a mess needs redone they do not return calls or texts next step court

      Business Response

      Date: 08/04/2023

      The business has notified BBB that they have contacted the consumer and they have worked this out. They are scheduled to return in August to address the issues.

      Customer Answer

      Date: 02/12/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ****** *****

      Problem:
      They installed new blacktop driveway the driveway looks bad it has cracks sag spots low spots they kept saying they were going to fix still not done next step court I would beware of using this company

      Desired Resolution:
      Repair

    Asphalt Corporation Ohio is NOT a BBB Accredited Business.

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