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Business Profile

Durable Medical Equipment

Midwestern Medical Supply Group, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I purchased a promotion battery from the company on 12/25/24. As of this post 12/31/24, I have yet to see a tracking number for delivery of item. I have reached out then 4 times within this time period via call and have only been able to leave a message. I have emailed them 3 times within no response. I am starting to believe they are a scam. BEWARE of BUYER!

    Business Response

    Date: 02/06/2025

    We apologize for the delay in response to this complaint as we were unable to find an order without an order number and the last name listed didn't match any in our system with ***** but we had communication with ***** for the same purchased amount.  The ***** customer ordered a battery on 12/25/24 Christmas Day as we were closed for the holiday shutdown through the first of the year.  Items do not ship during a shutdown timeframe but resume on 1/3 after New Years Day. 

    Customer's first email was during the shutdown on 12/30/24 asking for an order update and second email was on 1/2/25 wanting to cancel the order. We responded to the customer via email on 1/2/25 stating we would cancel and refund the order and apologized for the delay as they mentioned they had already found a battery. Email below with correspondence and a refund was given the same day on 1/2/25.  

    From: ********************************* ***********************************
    Sent: Thursday, January 2, 2025 11:08 AM
    To: ******* ****** ************************
    Subject: RE: Order

    Hello - We will cancel the order and do apologize for the
    delay.  Glad you could get the
    replacement batteries. A refund will be processed to day and should post back
    to your bank within the next 2-4 business days. 
    Thank you and Happy New Year

    Midwestern Medical Supply, LLC
    Att. Jacob H***
    ###-###-####

    -----Original Message-----
    From: ****** ***** ************************ 
    Sent: Wednesday, January 1, 2025 4:23 PM
    To: *********************************
    Subject: Re: Order

    Hello, we would like to cancel the order. It has taken
    too long to come and we have received replacement batteries in the meantime
    thank you. Please let us know when the money will be refunded

    ****** *****

    > On Dec 30, 2024, at 1:21?PM, ****** ***** ************************ wrote:
    >
    > ?Hello,
    >
    > I ordered an item 12/25 and have not heard anything
    from you and your team. Please let me know if you will be sending or if I need
    to purchase from someone else that is reliable.
    > ********
    >
    > Thank you
    > ******

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered EZ lift on 6/6/24 Co showed 2 day shipping not recieved.Called twice only get recorded message left name and number also sent message on their site and sent an email.No response

    Customer Answer

    Date: 06/14/2024

    issue resolved

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order at midwestern medical supply, I purchased an electric folding patient lift, the total amount is $1299.00, it has been two days since I placed the order and I still haven't received any email about the status of my order. I just wanted to call to inquire about the status of my order. As a result, the customer service required me to provide all the private information of the bank, which is very private information. And the customer service attitude is very bad.

    Business Response

    Date: 02/23/2023

    Good Afternoon *****, This is Jacob with Midwestern Medical Supply. This customer ordered a 100 pound patient lift and received the product 48 hours UPS after the order was placed. They made the complaint on the 2nd business day and it was delivered later that day. Please let us know if there is any other issue. Thanks, Jacob

     

    Customers shipping info

     

    Your shipment

    ******************

      Delivered On

    Saturday, January 28 at 10:33 A.M. at Front Door

     

     

    Midwestern Medical Supply, LLC

    Att. Jacob H***

    ###-###-####

     

  • Initial Complaint

    Date:07/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a portable folding hoyer lift on May 25th of this year. In addition to the lift, I purchased a scale that can be attached that cost me an additional $300. I was told that the scale would be coming from a different state than the lift. I received the lift pretty quickly but have yet to receive the scale. I called the company and the woman told me that they we're waiting for scales to come in. She was not overly friendly. She said they would be going out within a week. That was over a month ago. I have sent emails with no response. I tried calling again today and I got a recording saying that the call could not be completed as dialed. If I'm not going to receive the scale, I would like my $300 back. As I paid over $1,700 for everything. I'm extremely frustrated that I have run out of ways to contact the company. The only paperwork that I have is an email that they sent me when I first placed the order. I can't even find an order number. I logged into my account on their website and it shows that I don't have any order history.

    Business Response

    Date: 08/09/2022

    Good Morning, I spoke to *** ****** and explained to her the digital scale ships from our supplier USPS and was shipped seperate from the rest of her order. The scaes came into stock in mid July and her scale shipped out last week and was delivered. She said that would be great and she appreciated the follow up. Please let me know if you have any other questions regarding this complaint. Thanks, Jacob H***

     

    Customer Answer

    Date: 08/10/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** ******

Midwestern Medical Supply Group, LLC is BBB Accredited.

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