Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuckers Affordable fence stated that they would come look at the fence, but they never actually did. We had several contractors tell us the fence was not constructed right, but since the fencing company never came out we never had the opportunity to talk in person and voice our concerns to show them the issues with the fence. My husband and I did end up putting screws in the gate that weren't constructed right to give it more stability. It's just a shame that the business was not professional and we paid so much money for our fence that couldn't withstand a year. We just wanted them to take accountability and do right by their business and customers, but it has become very apparent that is not going to happen. 
  
  Thank you,
  ****** *******
  still be standing. Craig said he would be come to look at it on March 5, 2023., at about 12:30PM he let me know he would not be able to make it today.
  
  On March 6, 2023 Craig sent me a message on ******** messenger and let me know he would be out Wednesday( March 8) or Thursday (March 9). Craig never showed and never messaged me back. My husband and I ended up putting screws in both sides of the gates to anchor it more since the screws are too short that were used. Our fence lasted 7 months.
  
  I would just like for Craig and his fence crew to come fix the work that was previously done and do it right.

  Business Response

  Date: 04/07/2023

  In regards to the complaint Tuckers Affordable Fence or any other fence company is not responsible for acts of nature/high winds. She clearly stated that it was high winds that caused the damage in her complaint. Although it was a pleasure working with her, we stay as professional as we possibly can be. Sincerely, Tuckers Affordable Fence. 

  Business Response

  Date: 05/04/2023

  Tuckers Affordable Fence has responded to this complaint. As I have already expressed are view as a professional fence company going by what the customer clearly stated as follows. “ we had some high wends last night and it blew are gate off”… clearly stating that the “ high wends blew the gate off”… Our company or no other professional fence company is responsible for high winds or as to say “ acts of nature”..  I did go by and look at it and it was clearly visible the gate was tore off due to high winds and that it was also put back up by someone else. We regret our customer feels this way but policies are policies and we’re not responsible for wind damage. The week this happened we done repairs due to high wind damages that went on at this period of time. Was they are fences we done repairs to due to high wind damage? No! They were fences built by other companies for customers that understood the fact of “ high wind damage and we were contracted to fix what Mother Nature done as far as wind damage from the same exact night. Photos shown are clearly photos of the gate etc etc after the high winds tore it from the post. We also gave her a  Military discount to show are appreciation so why would we not want to fix her gate if we were at fault. Are reviews clearly show what kind of fence company we strive to be. Thank you 

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *******

   

  I did state that high winds blew our gate down, but upon further investigation the gate was not constructed with high standards. It stood for 7 months, that is not a Hugh standard fence, your nails you use barely pierce the wood, that is not good for a fence you want to stay standing. I was also not provided a military discount, he fixed my side gate that was previously at my home before we bought it, which is now broken too. If a company says I will come look at it and see what we can do, then they have the integrity to do so.