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Business Profile

Second Hand Store

Plato's Closet Lyndhurst

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plato's closet Lyndhurst **** was a terrible business the business did not know about ******** county clothing brands I would not recommend anybody to go to Plato's closet in Lyndhurst **** when contacting the store to ask the store about selling your clothes to the company the business tell you that they buy clothes and they will purchase the clothes that you have no matter if they're a name brand or not ******** county have changed All big brands are no longer the same in ******** county I'm very upset about this Plato's closet company clothes in store are not big brands they are not accepting any clothes that are not big brands and the clothes that they have inside of the store it's terrible company is not handling or purchasing properly the shoes that's inside of the store or a worn out tore up and they're yellow stained and dirty and for them to turn away clothes that someone bring in that are clean new to be purchased Plato's closet don't take the time to purchase the clothes or find a dollar amount it's ridiculous

    Business Response

    Date: 01/20/2024

    This complaint is factually incorrect and we do not have any record of a customer or seller by the name of ********* ******* ever patronizing our business for selling product to us or purchasing product from us. If this person would like to contact the store and leave their complete phone number and information for the owner to reach out, I would be happy to talk with them about their complaint. The phone number provided here is incomplete and our database of customers who have sold items to us or shopped in our store has no information on a customer with this name.

    Customer Answer

    Date: 01/20/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     

     

    The business would not know who I am Plato's closet did not give a receipt or any explanation on why the business did not want the items that were not name brand or item they where name brand they don't know who I am 


    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ********* *******







     

Plato's Closet Lyndhurst is NOT a BBB Accredited Business.

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