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Business Profile

Cell Phones

Wireless zone Macedonia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/16/23 went to Verizon store in ********* **** **** ********* ** called Wireless Zone on billing but door said Verizonfirst problem not true Verizon store I found out later when I called Corporate office about problem I had in store and decided to return product when they could not port my current number to new one so I tried to return items 11/20 but person in store said only person who wrote up bill could do that so I left and then he was out for Thanksgiving holiday so I called corporate office and told anyone could do cancellation with returned items and on 11/30 I returned item and I got credit to my credit card for $140 but manager could not explain why she needed corporate to talk her through transaction so I called corporate when I got bill in December for usage of equy and since bill have been talking to corporate customer service and given run around snot charges and 1/29//5 representative gave me credit of $77.47 to offset charge of $210 supposedly to my credit card but today found out it went to original bill and balance of bill left $17.43 I still owe and Verizon refused to give me anythiy back because their record said I used phone in December and owe them so out of frustration I paid today but I want others to knot of unsavory practices and false charges and lack of good truthful service -please help

Wireless zone Macedonia is NOT a BBB Accredited Business.

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