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Business Profile

Painting Contractors

Stella Blue Painting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

This profile includes complaints for Stella Blue Painting, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stella Blue Painting, LLC has 2 locations, listed below.

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    • Stella Blue Painting, LLC

      1329 Nunner Rd Maineville, OH 45039-9635

    • Stella Blue Painting, LLC

      9320 Blue Ash Road Cincinnati, OH 45242

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8-4-23 thru 11-21-23 Amount paid $66,467.59 for a complete kitchen/great room remodel, I bought all appliances, facet, disposal, lights and hardwood flooring. They did all demo and cleaning out and put up shiplap and painting. Did remove a corner pantry and one half wall. My wood floors which they put down has numerous gaps that are still separating. Called Christmas week to set up an appointment to come out and look to see what can be done. Was told they would call back the following week. Never heard from them. I've tried calling several times, sent texts and even sent message through ********. No response. This was a job that was supposed to take 3-6 weeks and it took 3-1/2 months. They hit a water line and flooded my basement. (They did replace my carpet in my finished basement). I've had lots of patience with them. But, at this time, enough is enough. This was a very expensive job in which I borrowed $$$$ from my 401K to get this done. Please help me get this taken care of.

      Customer Answer

      Date: 01/30/2024

      Please see attachments above:

       


      Hello-

      One is all the paperwork (contract).  The other shows pics of the separated floors.  I had a rep from ****** come out and look and was told they would all need to come up and relayed to be properly installed.  Was told this looked like a DIY job and while it looked ok, the boards will continue to separate.  I have a major separation right in the middle of the floors.

      I paid almost $5000.00 for my floors from ****** and looking at the contract was charged  $9850.00 just to lay the floors.  ****** would have charged me a total of $7200.00 for both the floors and the installation.  This is highway robbery! And it wasn’t even done right!  Yes, I am mad!  And I want something done.  Please don’t ignore me!

      ***** *****
      ###-###-####

      Business Response

      Date: 03/06/2024

      Per phone call from Mike H******* on 3/6/24 this matter has been resolved with the customer.

      Customer Answer

      Date: 03/06/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** *****

    Stella Blue Painting, LLC is NOT a BBB Accredited Business.

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