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Business Profile

Tropical Fish

Steven’s Cichlids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tropical Fish.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sent an invoice for live fish, the amount was different then what was agreed upon, ******** ******** said that he didn’t tell us about tax but if we didn’t want to pay tax to Zelle him directly. He then sent the fish overnight via Southwest Cargo. He in turn sent us a second bill for shipping and said we had to pay when we pick up. That was never disclosed to us, it was also more than double the price we were quoted in writing. He said he forgot to include on the invoice. Now he’s refusing to refund us. We never received the fish.

    Business Response

    Date: 04/27/2025

    Firstly ******* has received a full refund. He failed to even read my messages that I was sending him regarding the situation which he stated. We tried numerous times tto reach out to him via phone to come up with a resolution. ******* stated that he didn’t even read the invoice. ******* was not charged shipping on invoice and would have been charged at pick up at Southwest cargo. However our driver who dropped shipments prepaid for it on accident which we take accountability for however buyer is still responsible for shipping cost. Upon reaching out to him to have him pay for the shipping he felt like because there was a mistake he shouldn’t have to pay for it now. He refused to pay for shipping and I told him I would reroute shipment back to him and offered a full refund. Given that these fish health is at stake with a prolonged shipping process now my first priority was to get the fish reroute back and then I would refund his money. ******* couldn’t wait and was threatening to slander via social media due to the fact he wouldn’t even read my messages and continued to keep messaging over and over. I provided ******* a full refund same day. 

Steven’s Cichlids is NOT a BBB Accredited Business.

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