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Business Profile

Mattresses

Mattress King

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/23/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I went into Mattress King on ********** to purchase a twin sized mattress for my daughter. Now what happened today is not the first time that it has happened to me at that business. So there’s a big advertisement in front of the business written on a mattress that states “Any Sized Mattress $99”. So I walked in today to purchase a twin sized mattress for the advertised price of $99 and was casually and almost nonchalantly told “we don’t have any $99 ones, we’ll have some in a couple days, the ones we have are $150”. The way they said it sounded like it was rehearsed and that they were used to telling customers that, there was no “oh we’re sorry but we don’t have any at the time but we can do our best to find you a mattress close to that price” or ANYTHING. It was a callous interaction like “take it or leave it” and was unapologetic about it. I told them that they had a huge sign written on a TWIN MATTRESS in front of the business that says “any size $99” and that if they didn’t have any and all sizes for $99 then they should remove the advertisement until they get more. They did not care nor did they seem concerned or moved that I brought up the fact that they were falsely advertising their product.

    Business Response

    Date: 03/29/2023

    Dear ******* ******                               03/29/2023

    I’m sorry this customer had an unpleasant interaction with our salesman. I will use this opportunity for some needed training to address this situation. 

    It is true we advertise $99 any size mattress . As much as we try to keep them in stock we do sell out from time to time. We do offer rain checks and try to restock the stores on a daily basis. 

    Again I apologize for the poor customer service. 

    Regards,


    Richard M****
    Mattress King

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