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Business Profile

Upholsterer

Short Stop Upholstery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to this shop to have it repaired my insurance sent this shop a check in the amount of 4,768 she did no repairs and cashed the check and refused to send the money back to the insurance shop and did not repairs to my 2021 truck.

    Business Response

    Date: 07/20/2023

    Dear ******* ***** 
    This is Short Stop Upholstery, Recipient of the complaint, and first I'd like to thank you for your time and consideration about bringing this complaint to my attention. In regards to Ms. ******* *********, she came in to get work done on her truck. I then spoke with the insurance company and worked with them to send me the check. Once l received the check from the insurance company I bought the appropriate parts needed to fix Ms. *********s' 2021 Truck. l asked Ms. ********* to present the truck to my shop on numerous occasions and was met with a complete shut-out and demands to send the insurance check to Ms. ********* instead of completing the work on the truck. I repeat she was ONLY interested in receiving the funds from the insurance company instead of getting her truck fixed. Once she realized I was not going to send the check to her, she began harassing my company with multiple phone calls, brought people up to my shop to threaten me. Luckily with evidence I was able to get a, currently still active at the time you receive this message, restraining order against Ms. ******* ********* and her associates who had threatened me. l ask that if any complaints upon Short Stop Upholstery and been pinned to the BBB under my name regarding this complaint that they be removed as they've been added under false pretense. If there is any further responses from me that you would like to hear about regarding this complaint. Please call me at (216) 855-8942 and speak to me personally. Thank You! 

Short Stop Upholstery is NOT a BBB Accredited Business.

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