Complaints

This profile includes complaints for Bridgeport Equipment & Tool's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bridgeport Equipment & Tool has 8 locations, listed below.

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  Bridgeport Equipment & Tool

  15 Acme St Marietta, OH 45750-3305

• 

  Bridgeport Equipment & Tool

  1504 Oakhurst Dr Charleston, WV 25314-2442

• 

  Bridgeport Equipment & Tool

  435 W Myles Ave Pennsboro, WV 26415-1347

• 

  Bridgeport Equipment & Tool

  765 Merritts Creek Rd Huntington, WV 25702-7672

• 

  Bridgeport Equipment & Tool

  500 Hall St Bridgeport, OH 43912-1324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new boat for my son for his birthday. We took the boat out for its first voyage, and the boat did not work. We were stuck on the water for 4 hours. The boat did not accelerate and the gauges did not work. I told the store that I did not feel comfortable with this purchase and asked to be traded into a new boat. They told me that they would have to charge me 25% since it was delivered although the boat was brand new and had never been used. I explained that I spent a lot of money on a new boat, if it does not work, they should give me a different one. They refused. I asked to speak with the manager, Brandon refused to provide me with his manager's contact. I finally got them to pick up the new boat that they sold me that did not work. They picked up the boat which was in perfect condiditon in order to diagnose the problem. They told me that there was an issue with the fuel line, and the gauges did not work because they were not supposed to work. They advised that the fuel gauge issue was not their fault, and that it must have "happened in transit" although it had never been used before. When they returned the boat to me from their repair, there were giant scratches and gouges in the boat frame. I called several times, and neither Brandon or his supervisor Chris called me back. They told someone at the store to tell me that no one there said that they did it and ghosted me. These are dishonest and very dishonorable people. We bought a brand new boat that did not work from the first moment we put it on the water, they damaged the boat, refused responsibility and never returned my calls.

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Bridgeport Equipment & Tool regarding complaint ID ********.
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Bayliner DX **** from the dealer on July 1st 20241 traded in a 2023 Seadoo Switch that was paid off. The dealer gave me $24,000 for the trade it started with dead batteries when I got it home even though they showed me a dealer inspection sheet, so I charged the batteries and tested them they were ok after charged so I decided to hook up to water to run the engine I started engine and was spraying fuel from the fuel filter housing. I was taking this boat to the lake the next day good thing I found fuel leak it could have blown up and killed my family another item missed on delivery inspection. I got the boat back from dealer middle of August took it to the lake the outdrive would not pull the boat, so I called Bayliner and demanded the dealer buy this boat back and they did but I lost nearly $6,000 dollars from the $24,000 they gave for my trade in for the taxes and $3,000 dollar rebate the boat had. Why should I be punished for the junk they sold me and come to find out they cleaned it up and put it back on showroom floor to sell as a new unit which is not fair for another consumer to pay $59,000 for a used problem boat and I have not received my money yet from the trade in and how could they resale it when the title is not back to dealer where it was paid off.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used UTV on 2/20/24 and was told that it had gone through the shop and needed nothing. Upon the unit being delivered we discovered that it did not have enough power to pull itself up a hill. We immediately contacted them to notify them of the issue and it was picked up a week later. We have been waiting for over a month with little to no communication. ********* **** is who sold us the unit and the only person we have been able to contact via phone. He keeps saying someone should call us but we never get a response. My husband asked for a refund last week. I called again yesterday 3/28/24 and spoke with ********* again, he said "they found something wrong with the unit last week" and someone should have called you. He sent an email to 3 different managers while we were on the phone and stated someone would be in contact. I still have not heard from anyone. It's been over a month and we have no idea what is going on. At this point I need a resolution, either fix the machine or refund us our money.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $70k boat (Heyday WTSURF) from Bridgeport Equipment, in Marietta OH, in early 2020. The boat came with an 8 year bow to stern warranty. Soon afterwards I began having issues with the boat. The gps cruise control (Smart Tow) would not work, I couldn’t get engine readouts on my dash screen, the depth finder wouldn’t work, and the fuel readings were wrong. I took the boat to the dealer several times over the following two years and attempted to have them fix these issues. Each time they told me the problems were fixed and each time I’d take the boat out to find the problem was not fixed at all. Finally I had to resort to taking the boat to a competent dealership all the way up in Peninsula OH. They were able to fix all of the above listed issues but found that several issues were actually caused by Bridgeport Equipment. They had failed to properly program the dash screen and also installed a battery that did not meet the manufacturers requirements. The underpowered battery caused issues with the electronics. Because the problem was caused by the original dealer the work was not covered under warranty. I called Bridgeport Equipment and spoke with their general manager of service, Fred. He said he would look into it but never called me back. When I was finally able to get ahold of him he stated that they would not pay the $681.20 it cost me to fix the damage they had caused. He said they are not in the business of paying other dealerships to do work. I gave Bridgeport the opportunity to fix the issue but they failed (and actually caused the issues in the first place). I had no choice but to take it to another service location. To further demonstrate their incompetence they failed to register the warranty on my engine and I had to get that issue resolved. At the current time I am just requesting that I be reimbursed the $681.20. If I am forced to file suit I will request my boat payments up until this point be reimbursed as well.

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Bridgeport Equipment & Tool regarding complaint ID ********.
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:02/27/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in there Thursday the 23rd and was purching a firearm that was priced 469. I was delayed on background check. So I was able to come pick up today, Monday the 27th, and when I processed to complete purchase they tell me the firearm was priced wrong and I'd have to pay higher price. 

  **** ******** **
  ************* *****

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of this year I purchased a ***** crossbow from Bridgeport Equipment for $1234.99. ***** crossbows are made by ******** Outdoors. Within 6 weeks of purchase the limb broke on the crossbow. I took it to Bridgeport, the person who sold it to me James ****** was not receptive to the issue and in fact blamed me for the problem. I have been using a crossbow for at least 10 years and know how to handle them. Mr ****** called his ***** rep who stated the bow was under warranty and the parts would be sent out asap; that was a month ago. I told Mr ****** I wanted a new bow and I was told that would not happen. I spoke with an assistance manager to ask for my money back was told that was not an option. I also have learned that this particular crossbow a ***** 10 is no longer going to be manufactured which I was not told at the time of purchase. After approximately 3 weeks I went to check on the progress of repairs and the parts according to Mr ****** still had not arrived. I asked Mr ****** for the phone number of the ***** rep so I could speak with him myself but was told he was on a hunt in *** ****** and would not give me his phone number. I am an avid hunter and this occurred in the middle of bow season. I am respectfully requesting my money back, with this issue happening within 6 weeks of purchase I no longer have confidence in this product. I would also like to add I have reached out twice to ***** via their customer service web site with no response.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document