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Business Profile

Pool Contractors

McAlarney Pools, Spas & Billiards, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    yesterday I called them for warranty work on my pool. I was told the service fee would be $75, but it ended up being $144.79. The tech left the seal for the return in the bottom of the pool, adn the pool is still leaking. he said the installers did not install the pool properly. he said I was losing a drop every minute, and that he would take care of it, but didn't. I called the store and spoke to a lady, she transferred me to a man. I explained what had happened, and he replied: "Fix it yourself, lady". I replied my name is Mrs. ******* and he hung up. I would like them to refund me $69.79 as that is the difference between what I was told I would be charged and what I was charged.

    Customer Answer

    Date: 11/01/2022

    Better Business Bureau:



    At this time, I have not been contacted by McAlarney Pools, Spas & Billiards, Inc. regarding complaint ID ********.



    Regards,



    ***** *******

McAlarney Pools, Spas & Billiards, Inc. is NOT a BBB Accredited Business.

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