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Business Profile

Beauty Salon

Visible Changes Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

This profile includes complaints for Visible Changes Salon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Visible Changes Salon has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/31/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am rejecting this response because: this is false. B**** specifically told me they do not offer the package, as a whole, the way it's advised on their website, stating they aren't robots and can't work that many hours in a week. She would not provide ANY date that the package,  as a whole, the way it's advertised, would be available. She snidely said she'd "call me", then never contacted me again. She was very rude and I'd like a refund plain and simple. Thank you.  When I asked for a refund the owner told me they have a no refund policy on gift certificates. This was not stated on their website. Nor was it disclosed to me verbally.

      I would not have purchased the Gift Certificate had I known they were not able to provide this specific service as it was advertised. Nor would I have purchased it knowing there were no refunds of gift certificates. This is not posted on their website. It was not disclosed to me verbally when I called to purchase the gift certificate. 

      Business Response

      Date: 09/15/2023

      Thank you for giving us an opportunity to share our side of this, as well as address our customer's concerns again. 

      We have spoken with her, and unfortunately we were busy and we could not accommodate her request as she wanted to come in so quickly.

      She was told, that we could set up an appointment for the packages at a later date, but she was unhappy, and did not schedule with us.

      She is welcome to contact our office and book an appointment but the date will be at least 3 weeks out, just ask for B**** or S****.  

    Visible Changes Salon is NOT a BBB Accredited Business.

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