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Business Profile

BHPH Dealers

Cash for Cars LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in BHPH Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from Cash for cars llc in Marion Ohio on 2-28-24. I have the vehicle 22 days and the timing chain went and ruined the whole engine. Now it’s going to cost more to fix the car than I owe on it. And when I talked to **** the owner his response was “i don’t have a way of telling the future of a car” and basically told me he’d give me grace on my payments to fix the car but there was absolutely nothing else he was willing to do. I can’t get to work to pay to fix the car because I no longer have a vehicle.

    Business Response

    Date: 04/16/2024

    To whom it may concern:
    As a response to Ms. ********* complaint. All used cars that do not have a remaining factory warranty are sold as is. 100% of the time my customers are offered, and yes Ms. ******* was offered as well, an opportunity to purchase a Service Contract to help offset issues similar to what happened to ********* car but she declined. Her signed declination of this service contract and her acknowledgement of her car purchase being “As Is” is contained in her file and neither are a surprise to her! Should you need additional information I will provide it. 


    This is truly a case where Ms. *******, test drove the car, had a mechanic double check her purchase the next day. At the time of purchase offered a service contract and declined even though there was no warranty. After weeks of driving the vehicle under her care, custody and control it's somehow my fault that something broke???


    **** ******
    **********


    Customer Answer

    Date: 04/17/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: 21582149



    I am rejecting this response because: 

    I was not told about any other service contacts. Or that there was even an option to purchase a 3rd party one till after the vehicle died. And now needs $5,000 worth of work to even get it running..

    I had the vehicle for 22 days. Not a month like **** said..

    Offering to give “Grace on payments” does absolutely nothing when I do not have a vehicle to get to work.  He has also contacted me because I posted on the BBB and basically has said because I contacted the BBB he is no longer willing to work with me. The only way for him to make this situation better is for him to give me my down payment back for selling me a vehicle he knew was going to die. 



    Regards,



    ********* *******

Cash for Cars LLC is NOT a BBB Accredited Business.

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