We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Leather Goods Manufacturers Supplies

Willy + Wade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather Goods Manufacturers Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    On September 23, 2024 I did an online order for $147 and never got a confirmation email that they got the order. However, I did get an email asking if I wanted to complete my order with them. So, I started over and did another order But with less things and it came to $112.88 I contacted my bank to give me the 147 back and they did momentarily but I now have to give that money back to ***** again on or after October 22, 2024. The claim for $112.88 is still being reviewed, but Im assuming it will be the same thing.

    This was a brick and mortar company with a hometown owner selling Ohio State clothing. They are no longer going to be a brick and mortar but had a big half off sale online And Im assuming going to be doing online orders only. I did get a confirmation email for the $112.88 but never got a notification of when to come pick it up. They just have family helping on certain days with certain hours to come pick up your stuff.

    I have ordered two other orders from them And a girl and her toddler are in the store which is all papered up and you stay in there and knock on the door and she opens the door slightly, asks your name and then gives you your items. I havent got a notice since September 23 That my order was available to pick up. This was all through ******** and they have turned off their comments and they dont answer instant message and their phone number no longer works. Im now at a loss of all this money because *************** doesnt have what they need, I guess, other than my word That I have no merchandise for all of this amount of money. I am not a scammer and I do not lie, and I have no merchandise or any way to get a hold of this guy.

    I dont have a tracking number for the 147 because I never got an email saying thank you for your order but they still took the money out.

    The tracking number for the $112.88 is 1471750365

Willy + Wade is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.