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Business Profile

Pizza

Genova's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge from them. I called and told them I didn't order from them. They would not talk to me about it. I told them I wanted a refund. They would not refund me. I told them I was in Alaska and I was going to contact BBB. They said go ahead. I have not ordered from them since 2022. Why did the keep my information on file?

    Business Response

    Date: 07/05/2024

    we had some glitch in online ordering system. so for last 4-5 months order was not going through customer credit card. since we figured out the problem and now they are charging the customer cards for their ordered in past. thanks

    Customer Answer

    Date: 07/06/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: ********



    I am rejecting this response because: the last time I ordered from Genova was in 2022. I have been in Alaska since June 26th 2023 and won't be back to Ohio until July 12th 2023. I don't know why they say it was a glitch and billed me for an order I did not make or receive. I have plane tickets to show and credit card purchases to show I was not in the state of Ohio at the time. My bank statement shows my last purchase was in 2022 from Genova pizza.



    Regards,



    ****** *****

    Customer Answer

    Date: 07/09/2024

    Genova pizza told me they was hacked. A police report was filed. Apparently this was not true? According to the response they gave to the BBB they had a glitch and charged my account from two years ago. What one is it? A glitch or being hacked. How did the use my account from  my last order in 2022?

    Business Response

    Date: 07/10/2024

    I already attached your order and confirmation that you have ordered on Feb 23,2024. So there is nothing to do with where were you in 2023. 

    Customer Answer

    Date: 07/11/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: ********



    I am rejecting this response because: 



    Regards,



    ****** *****

Genova's Pizza is NOT a BBB Accredited Business.

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