Complaints

This profile includes complaints for Showplace, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Showplace, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Showplace, Inc.

  611 Bellefontaine Ave Marion, OH 43302-6145

• 

  Showplace, Inc.

  1804 S Main St Bellefontaine, OH 43311-1512

• 

  Showplace, Inc.

  288 S Sandusky St Delaware, OH 43015-2648

• 

  Showplace, Inc.

  605 Bellefontaine Ave Marion, OH 43302-6145

• 

  Showplace, Inc.

  4200 W Broad St Columbus, OH 43228-1617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything I've bought from showplace breaks right after I pay it off. This time the dishwasher broke while I'm paying it off. They came out and said it needed fixed and offered me a replacement of a brand new one off the floor. A week later I noticed that the brand new one was leaking out if the front. I had them come back out and they stated that they didn't have anymore dishwashers to give me. They said that they would work on getting the other one fixed and then call me to swap them back out. This was at the beginning of November. It's now the middle of December and I hadn't heard anything back. I called them and it was like they completely forgot about the dishwasher. They were asking me questions like they didn't know anything about it. Eventually they said that they would bring it back today and that it was fixed. This took like a month though. And why is it that everything I buy from them breaks so often??? I would really like for showplace to cover the bill for the month and a half that I didn't have the dishwasher I was paying for. I honestly don't think I'll be buying anything else from them once I pay everything off.

  Business Response

  Date: 12/21/2023

  Our manager has reached out to the customer and confirmed her dishwasher has been fixed and is working fine. In addition the customer has been given an additional service extension of 5 weeks on the appliance. 

  Customer Answer

  Date: 12/29/2023

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a very long time customer of showplace west broad. well last year I had got a ipad from them well right when i paid it off it begain to mess up. line in the screen charger not working. old manager **** sent it to get fixed and then he left the store . the ***** stepped up and handle it. he said it was not repairable and told me months ago that he was getting me another. i have been waiting about 4-6 months .now jj your new store mangaer tells me that it can be repaired and sent it back to the shop. after renting from showplace 13 years im nolonger going to. all i want is a ipad ... i paid for one and i wish we could have the old team back ... we miss ***** and ******.

  Business Response

  Date: 12/22/2023

  Apologize for the delay in this repair for the customer. The ipad was sent in for repair and this has been completed by the new store manager. The screen was replaced and the store verified the charger is working. Our customer has picked up the ipad and is currently in possession of it. 

  Business Response

  Date: 12/22/2023

  Apologize for the delay in this repair for the customer. The ipad was sent in for repair and this has been completed by the new store manager. The screen was replaced and the store verified the charger is working. Our customer has picked up the ipad and is currently in possession of it. 

  Customer Answer

  Date: 05/17/2024

  I've been with them for 12 1/2 years. The charger port is not functioning properly. *************, the new manager said yesterday they would only work on it in the store and the warranty is not longer in effect. But they had it for 6 months, and waited till the warranty was up to work on this computer. I pay them $500 a month to rent equipment from them.  

  Customer Answer

  Date: 05/17/2024

  Im a very long time customer of ******************** west broad.

  well last year I had got a ipad from them well right when i paid it off it begain to mess up. line in the screen charger not working. old manager **** sent it to get fixed and then he left the store . the ***** stepped up and handle it. he said it was not repairable and told me months ago that he was getting me another.

  i have been waiting about 4-6 months .now jj your new store mangaer tells me that it can be repaired and sent it back to the shop. after renting from showplace 13 years im nolonger going to. all i want is a ipad ... i paid for one and i wish we could have the old team back ... we miss ***** and ******. well, I did receive it back. They did confirm that the charger port was working and replace the screen, but since receiving my tablet back, the tablet has to remain on the charger 90% of the time and the charger has to be sitting a way or it will not charge the same thing was happening when I sent it in still covered under warranty I speak to ****** on May 15 and he's telling me if they can fix it in the store they'll try but they will not be returning it to service because it's not under warranty. That's their fault. They had the iPad when it was under warranty and now they refused to fix it .

  I have purchased several things from the store that mess up right after paid off and they always give me the runaround to get them fixed or refused to fix them I will no longer be a customer of Show Place Columbus on *****************. Your employees are rude. That store has changed so much since you guys lost ***** and ******. 2 Great employees lost never had any issues also your employee ****** needs retrained how to speak to ladies and quit harassing me by calling me back . I don't appreciate being spoken to the way I did so yes I did raise my voice. I'm aggravated with this situation. Imagine giving somebody over $1000 every month for 12 years and this company needs to do better train their employees. 

  Customer Answer

  Date: 05/20/2024

  updated phone number ************

  Business Response

  Date: 05/31/2024

  Hi - we have reached out to the customer since the receipt of this message and have not yet received a call back after messages were left. Out store manager will be more than happy to assist in getting this I-pad fixed at no cost to the customer. if the customer will return our messages we can work towards a resolution. Thank you. 

  Customer Answer

  Date: 06/03/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20933250
  
  I am rejecting this response because: when ** called me, he said on my voicemail that ****** tried to reach out to me a couple weeks ago. Yeah that's when he was very rude to me telling me y'all would not be sending it off to service and if you guys could fix it in the store that would be the only way you will be fixing it and now you're saying my voicemail that's not what he said. He also said about 3 to 5 times that the call was being recorded because I was quite upset that he was refusing to send it to get repaired so go listen to the recording. I'm not accepting this. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 06/09/2024

  Hi - the customer did bring her I-Pad for repair. We will have repairs made with no charge to the customer.

  Customer Answer

  Date: 06/24/2024

  I'm calling you about case number ******** with Showplace Rentals. If you can get me a call back at your earliest convenience. Thank you.

  Customer Answer

  Date: 06/24/2024

  Well, they got the tablet back said they were going to fix it now all of a sudden there's liquid damage. ** said he's gonna exchange it now finally what they were supposed to do last year and held it for six months and then ** said no we're fixing it and then they didn't even fix it right and now all of a sudden there's liquid damage since I've had it out for two months ** got very rude with me today

  Business Response

  Date: 07/05/2024

  Our store manager had a conversation with the customers son and we will be replacing her current tablet. Customers son indicated that would be acceptable and the replacement tablet will be exchanged this week. Thanks.

  Customer Answer

  Date: 07/11/2024

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  jj is very rude and cocky.

  i'm only accepting this offer to be done with Showplace.

  Please make sure I get my case back from the broken tablet.

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of showplace for 18 months and have almost always made my payments on even on some things I never received or the fact they didn’t honor there promotions then they have came to my grandmas house and harassed them they would walk around the house then when I was there trying to load my truck up to go to work they parked there car in front of the truck and was very rude to my grandma aunt and myself it was so bad with all the harassment and pressure my grandmother fell and cracked 3 of her ribs it hasn’t gotten out of hand 2-3 phone calls a day

  Business Response

  Date: 10/03/2022

  Our District Manager, *** ###-###-####, and our Delaware Store Manager, ***** ###-###-####, have both attempted to reach Mr. ***** in an effort to come up with a mutually favorable resolution. 

  Unfortunately, we have been unsuccessful. Mr ***** has failed to make timely renewal payments on his agreements which has results in communication attempts on our part to see if his intention is to assume or reject his rental agreements. 

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing my mattress through this store they gave me a monthly price. When I went to put money down the monthly price was different, I asked why, and while they broke down the itemized charges, they mentioned a VIP program. I asked if it was mandatory because I don't need it. They said yes it is mandatory. While reading the agreement papers at home, the VIP program papers clearly state that it is an optional subscription that costs 13 dollars a month. I addressed my concerns with the store letting them know that it states on the paperwork that it is optional and that I don't want it. They said "we don't make the paper work so it doesn't matter what it says. Store policy states that it is mandatory." I didn't sign store policy, I was forced to sign a paper for an optional subscription that I didn't want or need.

  Business Response

  Date: 08/22/2022

  We greatly apologize to Mr. ***** for any misguidance he received from our Marion store.

  Our VIP program is in no way mandatory and has been removed from his account. 

  The Store's general manager attempted to reach Mr. ***** for a direct apology but was unsuccessful. 

  We appreciate this being brought to our attention.

  Best regards,

  ******* ******

  VP of Administration