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Business Profile

Towing Company

B & B Towing Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company towed my vehicle and damaged the front end, I called them to ask him about it and they denied the damages, lady I talk to you on the phone was very nasty and negative and denied any damage to the front end of the vehicle.

    Business Response

    Date: 11/17/2022

    B & B Towing is contracted with the Marion Police Department.  We received a call to pick up and impound a vehicle for the MPD on November 5th. The damage in the attached photo was present at the time of pickup. Furthermore, the other photo shows the vehicle that was used to transport the vehicle.  The damage on the car could not have been done by the transporter.   Further information will be sent in from the Marion Police Department, from the officer that was on the scene.  Thank you for allowing us the opportunity to respond.

    Customer Answer

    Date: 11/21/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Typical response from the owner, just be

    Complaint: 18367469



    I am rejecting this response because: 
    Typical response from the owner, just because they contract with the local police doesn't give them right to destroy people's property, unacceptable!

    Customer Answer

    Date: 11/22/2022

    Iam telling you my car was not damaged when it Left my house that morning!! This just sounds like a bunch of bureaucratic crap! It's my word against their word I guess I need to get an attorney cuz you guys are useless! 

B & B Towing Service, LLC is NOT a BBB Accredited Business.

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