We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

American Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/2023 Nathan E****** of American Tree Service stopped at my house and stated they noticed we had a lot of trees and they were slow and could do a good price if we needed one removed. I said we did and we agreed on a price and he said he could start today. During the work a part of the tree landed on my power service line going to my house and bent the mast attached to the home. I asked for his insurance info and he said he would get it when he got home. I explained I was going to have to file a claim with his insurance due to the damage done to the home and he stated he would fix it himself. I do not feel comfortable having someone who is not a licensed electrician complete this work and by the reviews I do not trust this company to repair what they have damaged. I would like his insurance information to be able to make a claim to have this repaired as the damage was done when he was completing the work.

    Business Response

    Date: 02/07/2024

    Nathan E****** provided BBB with txt messages between himself and ****** ******. 

    BBB summary of txt messages:

    Business was hired for tree removal. While doing work part of the tree landed on consumer's power service line to his house and bent the mast attached to the home.

    ****** ****** asked Nathan E****** for his company's insurance information so he could file a claim with the insurance company.

    Nathan E****** responded stating the damage consists of a piece of metal that can be easily bent back with a screw in it. Nathan Edwards offered to complete the repair.

    ****** ****** declined Nathan E****** completing the repair.

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business was paid in full never finished cutting down tree

    Business Response

    Date: 10/24/2023

    10.24.2023 KG called business ###-###-#### spoke with Nathan E******. He said work has been completed.

American Tree Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.