Complaints
This profile includes complaints for The Scotts Miracle-Gro Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rebate rejected despite doing everything correctly. Said that Steins was not an authorized but it is. For the small amount of money it is not worth the hassle and that is what they count on
Business Response
Date: 06/06/2025
We have a company that administers the rebate program for us. From what I am seeing you have been provided with the correct information. The rebate program is for independently owned hardware stores, like True Value and Ace. To settle this matter, I am willing to offer you $10 in Scotts coupons. I will need your full address to send the coupons, as they are paper coupons.Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I find this company's guarantee very deceitful. No Quibble...for any reason... not satisfied....If anyone questions integrity, honesty etc.. it is this company..No Quibble???? Really??? ....why would any customer think of keeping a receipt or an empty bag if there is a no quibble guarantee. There needs to be a class action to get this company to be honest in their advertising. When I read other complaints on BBB.. too many accept this deception and give up the fight, ****** for what is right....BE HONEST DO NOT DECEIVE for PROFITS!!!!! Whoever is responsible at the company to respond to these complaints may have to report (1) how many claims closed, (2) claims closed without refunds, (3) claims closed without refunds, (4)total number of claims etc ..Who up the chain needs to confront Marketing for a culture change from deceit to responsible labeling....For anyone to take the time to submit a complaint would be reason enough given their NO Quibble Guarantee to issue a refund. the receipt that it's only to last 90 days. Their remedy is for me to take a picture of it...REALLY??? After having spent 2 hours looking for a receipt I am done looking So now I'm stuck with what is left of a 25 pound bag of worthless, defective seed that I paid a premium price for a "NO QUIBBLE GUARANTEE"...Now-a-days no one trust anybody so I took a picture of the bag thinking that would be proof of purchase....I cannot figure out how to get picture from phone to attach to this and quite frankly I am giving up on all of this tech stuff. I am doing the best I can writing and sending thisBusiness Response
Date: 06/02/2025
Hello,
Is there anything that links you to the purchase of the product? Also, when did you apply the product. It could have been the temps were too cool for the product to germinate and if it was applied again, it might work.
Business Response
Date: 06/06/2025
I am willing to compromise with you on this matter. You said that you still have the bag of product. Please take a marker and write your case number, which is ********, through the barcode on the bag. Once you have done that, please take a photo and upload it here. Once I see it, I will refund you for the product. We have these refund options. Please indicate in your reply which option you would like.
****** eGift Card (1 week)
****** (1 week, please confirm email address associated with account)
***** (1 week, please confirm email address associated with account)
**** Virtual Card (1 week)
Check ($5 processing fee, 4-6 weeks)Customer Answer
Date: 07/18/2025
I Have submitted extensive communication that at 77 years old I do not not know how to take pictures and somehow attach them to this site. I have stated that I would be willing to have someone at The Scotts Miracle Grow Group walk me through the steps. Then I learned that BBB had closed the complaint while I was out of town. I offered to cut bar code from the bag and mail it to them once I had an address to send it to. This week I mailed the bar code cut from the bag.
What I have learned through-out this complaint process is NO QUIBBLE is used as a play on words or an evasion of truth....Miracle Grow has a history of litigation (**** ************* *************) This case was again evolving Guarantee Statements on EZ Seed Grass products. Over 30 pages of legalize, representing a "laundry list of attorneys" customers defrauded etc....It tells me to what extent this company is willing to go through to defend their warranty claims and by customers willing to fight Corporate America....
Business Response
Date: 07/24/2025
I have entered the check for the customer. It can be expected in 4-6 weeks and will be in the amount of 65.49, as there is a $5 check fee.Customer Answer
Date: 07/26/2025
I accept the business's response to resolve this complaint.
Regards,
**** ******Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My partner **** ****** was the one who sent the first email.
Response Ref# ********
We were told to water the grass which would help get the poison off. However even though we water grass twice a day for months it still died after we sprayed the “roundup won’t kill grass” solution on it. Also the initial response stated they will refund the purchase of the solution however, we believe it is unfair since we had to pay for landscaper to prepare the soil plant seed and had a 3 month contract to look after grass.
I do not know what type of grass was initially used since the landscaper was the one who bought and planted the grass and cared for it. However, I now bought Bermuda grass for the landscaper to used. I paid $89 for it and also $588 for landscaper so is now taking care of the new grass that started growingBusiness Response
Date: 03/05/2025
Hello,
We need a little more information here. Can you provide the email address that was used to submit the attached email, as I am not finding it in the system I found the case number that you mentioned, but another name is attached to it, and it is from August. We replied to that email and asked for proof of purchase, and I do not see a reply to that email.
I would also like to have a proof of purchase for the product.I see the screenshots that you sent, but I need to seed when the transaction was made and the transaction number.
I am also curious as to the grass type, as it is not mentioned in the prior case and I cannot tell from the photos.******
Business Response
Date: 04/18/2025
We need to have the proof of purchase for the Roundup product before we can consider anything beyond the price of that product.Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22862933
I am rejecting this response because:It is shocking how many demonstrably false statements the Scotts Co. response contains.
1. The initial submission did not include the necessary documentation that is false, is undocumented, and irrelevant
2. Scotts claims they told me you must click the green button to retrieve your unique card information, including the *** code but in fact ********************** said there was no *** (which was wrong) and that I did not need a *** (also wrong). ********************** also says this as if to suggest they were acting reasonably ignoring the fact, previously detailed and documented that again and again, I explained that the digital card they sent was not working and that I had followed the instructions and was asking for payment to be made in some other, tangible form but Scotts just kept sending me instructions on how to use the card Id explained - and shown via screenshots - did not work.
3. Scotts, ignoring the above, falsely claims that after they explained the thing that I understood perfectly fine, that I THEN clicked a green button. This is irrelevant, false, and ignores the issues and evidence previously filed.
4. After wasting my time with numerous emails that ignored the issues and evidence, Scotts finally agreed to mail a check and said it would take 46 weeks to process and deliver.
5. When no check had arrived even after 7 weeks, I complained and Scotts said nothing about holiday closures, but blamed their fulfillment center. Even if Scotts had blamed holidays, that would not explain a 2 month delay, nor are holidays something that could not have been anticipated when they promised a check in 4-6 weeks, making their response both false and irrelevant.
6. Scotts claims, again without evidence and again falsely, that I agreed to have them send a hand-printed check but that I later requested additional compensation for the delay and that is both false and undocumented and ignores the emails I previously filed which are part of this complaint and which show that I did not agree to anything and then change my mind as implied. The record is clear that I complained and that Scotts refused to do anything about it.
7. It is true that Scotts in refusing to do anything cited their No Quibble Guarantee but they ignore the fact the guarantee itself was broken by Scotts by first sending a defective form of payment, then promising to mail a check, but failed to do that, and that I did therefore request compensation for their repeated violations of their own No Quibble Guarantee.
8. Scotts mentions coupons and implies that I accepted them as some sort of compensation even though the previously filed emails are clear that I rejected coupons because (a) they were insufficient under any circumstances AND (b) they were for products that I expressly stated had not worked at all so why would I want to buy more with or without a coupon?
9. Scotts then adds additional lies, conflating my complaint with a complaint by my son. We do not have the same names, and I did not mention the issue of fertilizer (and the claim was both TWO items, seed and turf builder which is fertilizer) here, or ever, making it unclear why Scotts brought this up except to tell more lies but I have obtained the emails about that from my son and they are attached.
10. Those emails show that it is absolutely false that Scotts ever informed you that we would make an exception and issue a refund upon receiving proof of purchase
11. We submitted a receipt showing proof of purchase and as you can see from the attached, Scotts refused to do anything claiming there was a one year limit in filing claims. Notably, there is NOW a one year limit but at the time we made the claim there was no such limit posted anywhere in the No Quibble Guarantee (nor is a one year limitation consistent with the idea of a No Quibble Guarantee
12. I have attached the emails showing that Scotts refused to do anything despite now claiming they made an exception. (And showing that we did not request any exception but merely that they honor promise).
13. .It is also notable that, and I have attached these as well, we submitted proof of purchase more than once, and it was never an issue but Scotts kept making up new reasons to refuse to Honor their guarantee.
14. Attached is the receipt for $126.90 that was requested and never paid, as well as an acknowledgment that shows that Scotts on at least one occasion expressly acknowledged receipt of the proof of purchase and an email showing they rejected it not for lack of proof but for the claim that it was too late even though again, they had not made that policy public until AFTER my complaint and also showing they never offered to pay anything but refused, expressly and then stopped responding completely
Regards,
**** *******Business Response
Date: 01/28/2025
On November 25, 2024, you contacted ***************** regarding your Tomcat Mouse Killer Child Resistant, Disposable Bait Station not meeting your expectations. In accordance with our guarantee, which can be viewed at: **************************************************************************6qc5v2*_gcl_au*OTM0ODA4NDA0LjE3MzcwNTE5Mjc., we require proof of purchase to issue a refund. Your initial submission did not include the necessary documentation, so we requested proof of purchase and asked for your preferred refund method.
On November 26, 2024, you provided the proof of purchase and confirmed that you preferred a Virtual Pre-********* for the refund. We submitted your refund request for processing on November 27, 2024. Due to the Thanksgiving holiday, there was a brief processing delay, and the Virtual Pre-********* was issued via email on December 3, 2024.
After receiving your ************* you contacted us to report that it was not working and that a *** code was not provided. The email you received includes detailed instructions on how to access your ************* Specifically, it explains that you must click the green button to retrieve your unique card information, including the *** code. Additionally, when addressing concerns about your ************* you mentioned that you believed you were sent a defunct or pre-used ***** This is not possible, as each ************ is uniquely assigned at the time of issuance. The green button in the email you received contains an embedded link that is specific to your individual card and provides access
Upon investigation, our digital research determined that, based on the information you provided in your reply to ***************** and your response to the ************ email, you were attempting to use the example **** credit card number shown in the refund email. Instead, as outlined in the instructions, you needed to click the green button in the email to access your unique ************ number.
Our team responded by sending the instructions again: 1. Locate and click on the green button labeled "**** Reward Virtual Account ********* expiration)" within the email, 2. Upon clicking the button, a new page should open, displaying your virtual credit card details and providing instructions on how to utilize the card. 3. If a new page does not appear after clicking the button, please ensure that your pop-up blocker is disabled. 4. Additionally, it's crucial to confirm that you are clicking on the green button, as it contains an embedded link that directly leads to the page with your **** information.
After our exchanges, you clicked the green button and successfully retrieved your unique card number and ***. However, based on the error messages you received from retailers and the details you described, it appears that you may have been using the correct *** but mistakenly paired it with the example credit card number from the email.
Since the situation you described did not align with the normal functionality of the ************* we requested additional details or a screenshot to better understand the issue. Without the requested details, we would be unable to determine exactly what occurred. However, you chose not to provide this information and instead requested a different refund method. As per your request, we switched to issuing a refund check, and you were informed that it would take 46 weeks to process and deliver.
On January 22, 2025, you contacted us to report that you had not yet received your refund check. Upon investigating, we found that, due to holiday closures, the refund was delayed. To expedite the process, we offered to issue you a hand-printed check from our office. These checks are printed only on Tuesday mornings, and yours was scheduled to be printed on January 28, 2025.
You agreed to this arrangement but later requested additional compensation for the delay in receiving your refund, including interest and reimbursement for the time you spent addressing this issue. We advised that our No Quibble Guarantee only covered the price paid for the product, but as a goodwill gesture we would send coupons that can be used on any Scotts or ****** product as well as a product replacement if you wished.
As of today, January 28, 2025, we have issued a check as a refund for the product, as well as coupons which can be used on any Scotts or Tomcat products ****** tracking #************). If you would like the replacement Tomcat bait, please let us know.
One other note- In May 2024, you contacted us regarding a concern with one of our fertilizer products that had been purchased in 2020. Since our Guarantee claims must be made within one year of the date of purchase (again, please see the terms and conditions for the *** No Quibble Guarantee at the link above), the product was no longer eligible for a refund. However, to assist with your concern, we informed you that we would make an exception and issue a refund upon receiving proof of purchase. Despite this offer, we did not receive any further correspondence or documentation from you regarding this matter.Business Response
Date: 02/12/2025
The receipt you submitted here with the BBB, Amazon purchase (111-1795108-1477849) dated March 19, 2020, this same receipt (111-1795108-1477849) was submitted to Scotts in April 2024 along with a second Amazon receipt (112-9028388-4081015) dated March 8, 2024.
The April 2024 complaint was for grass seed, the grass seed from receipt 111-1795108-1477849 ($61.59) & from 112-9028388-4081015 ($15.99) were honored and refunded as an Amazon digital gift card, as per your request.
The Amazon gift card for $77.58 was issued on April 29, 2024 and was redeemed on May 2, 2024 12:11pm.
We will be issuing you a check for $150.00 as a refund. This includes $55.24 for the remaining balance of your proof of purchase for Starter Fertilizer, along with an additional goodwill amount for any inconvenience caused.A hand-cut check from our office has been issued today (02/12/2025), and is shipping by FebEx tracking # ************.
We understand your preference for email communication, but we believe a phone conversation would be more efficient so that we can have an interactive dialogue in addressing your various concerns and comments regarding false claims. Please let us know a convenient day and time for us to speak with you and/or your son.
Again your check for this additional refund has been put in the mail today to close your claim.
Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** *******Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ******Business Response
Date: 01/27/2025
Thank you for contacting us.
I didn't see where you had contacted us prior to this BBB complaint. Our website has all the information that you would need to request a refund. Please see the steps below.We want you to be confident in our products. For that reason, we offer a product guarantee to our consumers. If you, the end-user consumer, are not satisfied with the performance of your Scotts Miracle-Gro family product you purchased from us or an authorized retailer in the ************* or Canada, we will happily refund the purchase price when purchased within the last 12 months. Products purchased for commercial or professional use are not eligible for the Guarantee.
To submit a request, simply complete the request form at *******************************, which will require submitting one of the following types of receipts: original itemized receipt, store printout or duplicate receipt provided by the retailer, or itemized email confirmation online purchases.
Again, thank you for taking the time to contact us. Please let us know if we can be of further assistance.
******Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear ******,
I have yet to hear back from TomCat, regarding my refund request for ALL traps purchased.
he basement, and I have many boxes sitting in her cabinet that arent even open. So Im requesting a full refund. The traps are useless and Im sure you are aware of this from many other customers. I wrote back a reply email requesting a full refund, and I have not heard back yet. I would be more than happy to ship you back the unused traps as well as the set traps that dont work, if you provide me with a shipping label.Thank you for your time. Id appreciate a refund as I have had to purchase different traps for her basement so the mice dont do damage, or worse, they can chew wires and cause fires. Please help. I have read your company is the parent company to TomCat products.
Let me be clear, Tomcat had an older version of same traps I purchased which are not even included in this request which older version traps would not capture mice as the traps would lose their ability to be set off -as time went on.
These new traps I purchased, the box advertises a new design, see photo NOW MORE EFFECTIVE , so I gave this style of traps another try. Only I found out that this new version of this style trap, not only is not set off by mice, as evidenced by mice p*** and urine on the actual entrance to the traps where mice must smell the bait but cant get in, nor trapped, and leave. The second problem with the new version of this trap is if I myself tap it on the ground to set the trap off- it goes off and CANT BE RE-SET. I have thrown out some traps and many I have unopened and some I moved to the floor in the basement for lack of what to do with them until I hear from you, as I would gladly send the baited non-functioning traps back to you along with the unopened boxes of traps, so you can see for yourself, gladly, if you provide me with postage and address.
Yes of course I use peanut butter in all mice traps. The bottom line is your traps, this style, kill & contain mouse trap do not catch mice as they do not function as stated on the box.
I have 7 1/2 boxes unused mousetraps and 2 1/2 boxes in use and not working in mothers basement (5 traps). I can get a picture of the traps not working next time I visit my mother- the bottom line is they dont work and I am requesting a full refund. Again, if your company would like to examine the traps closely then provide me with a pre-paid label and Ill box them up .
Certainly Im not the only person who has complaints of them not working nor cant be re-set if they are tested by tapping on the ground?
please see the email I sent 1/1/25 for refund request and also the email from 2023, stating they put the wrong name on the original order.
Perhaps I am not making myself clear, when I say the baited traps dont do what they are supposed to do, yet when I switched to another brand of traps, ******, the ****** traps using the same peanut butter bait, have killed and captured about 10 mice in the past few weeks since I started using them.
Thank you for your time,Business Response
Date: 01/09/2025
Mr. *******,
We show that 10 boxes of traps were purchased. Can you tell us how many you have used and how many you still have left? Also were you putting bait in the traps?
I reviewed our records and I do not see an email from you.
Amanda
Business Response
Date: 01/22/2025
We have reviewed your case. There are some issues here. Typically,we do not refund for items that were purchased over a year ago. These traps were purchased on 11/19/23. In addition, we do not refund for products that have not been used. That is the case with 7 of the boxes that you are asking for a refund on.
We will make an exception this one time, but we will not be able to do this again. Due to the age of the charge, we will not be able to refund to your credit card. We can send you a paper check or refund you via ******. If you want to do the Amazon refund, we will need the email address associated with your Amazon account. Please let us know how you would like to proceed.Customer Answer
Date: 01/26/2025
Hello
Can you please tell the business spokesperson, *****, that I appreciate the refund for the traps- I realize its been a long while since purchasing, but you are understanding the reason why the traps were purchased in advance, to use through time in mothers basement. So thank you. Also, since I used my gift certificate she gave me for Christmas, that I used to purchase her a new bunch of ****** brand re-usable traps, I appreciate the money back.
A paper check would be great, if possible.
Thank you again for your time, patience and understanding.
******* *******
**********************
*******, ** 06460Business Response
Date: 02/03/2025
I was going to put in the check, but noted in the reply the street address was listed as ******, but in the initial info from the BBB, it was listed as ******. Can you please confirm which is correct?Customer Answer
Date: 02/04/2025
Hello,
I havent heard back yet nor received a my refund in my mailbox.
just want to make sure the company got my mailing address as requested.
Thank You,
******* DeSanti
***************************;
*******, *** 06460
Business Response
Date: 02/05/2025
I was going to put in the check, but noted in the reply the street address was listed as ******, but in the initial info from the BBB, it was listed as ******. Can you please confirm which is correct?Business Response
Date: 02/10/2025
I have entered the check for the refund. The customer should have it in 4-6 weeks.Customer Answer
Date: 02/18/2025
Hello, I did not mean not to respond- Im just not sure how to respond. The company stated that they have put in their company for a refund check that I will receive in the mail in 5-6 weeks. That is well past the date I have to respond that I am satisfied with the businesses response, and physically have the refund check. If I respond that yes, I am satisfied with the businesses response of sending a refund to me, and the refund never arrives- the case is already closed. See the conflict.
Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Thank you BBB for your help in his matter . Than you Miracle Grow company staff for your help in resolving this.
Regards,
******* *******Initial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22190020
I am rejecting this response because: I did check my email (ALL). The only emails I get an I will quote "We're sorry to see you go, but we thank you for giving us a try. This email confirms that your Early Fall subscription is now expired", dated 08/10/2024. This has happened twice. I sent emails to Scotts, but they never respond to them, maybe they should check there Spam folder.
Regards,
**** *****Business Response
Date: 08/24/2024
We are sorry for any confusion on this. We received your email in June and sent you a reply on June 10. We show your subscription is active.Furthermore, we show you have an order at the warehouse that will go out to you in the coming days. You should have received an email for both matters. You may want to check your spam or junk mail to see if the emails have been filtered there.Business Response
Date: 09/03/2024
I am sorry you were unable to find our emails. I show you emailed us on 4/20 stating that your credit card expired. We wrote you back and said your account was open. I show you messaged us on 5/10, you said you received an email the account had expired. We told you to sign up again. You did sign up again on 5/14. On 6/10, you messaged us and said you had received your first application and wanted to know what was going on. We replied that your order for your next application was processing, That was the last email we received from you.
I received your BBB complaint. I explained your account was active, and your next shipment was on the way. After I received your latest message, I double-checked and your most recent order was delivered to you on Aug 29.
You may want to add our email address to your contacts so there will not be a concern about where the email is. We reply to every email we receive.
Customer Answer
Date: 09/06/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22190020
I am rejecting this response because: I keep getting emails stating my account has expired. I signed up twice now and paid twice for supposedly the same program. You need to look at what I have paid and issue a refund for double payment.
Regards,
**** *****Business Response
Date: 09/09/2024
Hello,
Can you forward us an email to review that says your account has expired?
Would you like us to close the account? I can assure you it is still active.
Customer Answer
Date: 09/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22190020
I am rejecting this response because: I signed up twice now for the same program. Why should I have to pay twice, you have still not addressed my payments?
Regards,
**** *****Business Response
Date: 09/13/2024
You signed up the first time on April 10, 2023. At that time, a payment was made for one year. When it was time for the service to renew on April 10, 2024, the card was declined. The card on file was updated on April 20. However, it didn't charge, as the account was cancelled, so you had to sign up again. You signed up for the service again on May 14. The service is for another year, so you will receive product from us until May 14, 2025. At that time, the service will renew again. There are not two accounts or anything irregular with your service.Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased one of their products based on the advertisement of "$14 cash back in rebate" signage located in store. Submitted my receipt and followed all steps to receive my rebate. They said the rebate amount was now $10. Fine. I was ****** at the deception, but submitted it anyway. Received my "rebate" in the mail and it was now $5. I purchased the more expensive product because of the rebate involved. It is illegal and fraudulent to advertise one amount, offer a different amount, and then send a third, even lower amount. I guarantee there will be a class action lawsuit eventually, this is ridiculous.Business Response
Date: 08/19/2024
Hello,
Please forward a copy of the receipt for the product.
Thank you,
******
Initial Complaint
Date:07/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2024 I purchased about $50 worth of bagged soil. I dump them into pots, and see garbage. Actual garbage, including:Fingers of gloves The entire palm of a glove Fingers of hairclips Springs of hairclips *************** bag shreds Plastic flagging Nails This is absolutely unacceptable quality control, especially from an otherwise monopolized publicly advertised dirt, soio and garden supplier. I know I can get soil and dirt elsewhere, but I opened SIX BAG IN A ROW to find nearly a QUARTER POUND of garbage in the dirt. Anybody without a garden or raised beds could have gotten those, any of which with children, to which would get harmed by the literal nails I found in the dirt.Business Response
Date: 08/01/2024
Thank you for contacting us.
We received your BBB Complaint. I will post this email to the BBB as my response.
We apologize for the metal pieces that you have found in your nails and other debris. We would like to assure you that Scotts makes every effort during manufacturing to ensure our products stay as pure as possible. Please rest assured that I will forward your information on to our **************************** so they can investigate this matter and look for ways to make sure this does not happen again.
We need further information, though. We need the following:
-The full name or UPC code from the product that you used.
-Proof of purchase, either the receipt (with your case number written at the top; Case number ********) or the barcodes all in one picture with the case number (********) written through each barcode
-We need your full name
-We also need your full address and phone number (a number was omitted from the phone number on the BBB complaint).
-We would also like a picture of the debris you found for our quality department.
Again, thank you for taking the time to contact us. Please let us know if we can be of further assistance.
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