We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Members Trust Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Member’s Trust incorrectly reported my payment history and router my payment to the incorrect account. I have provided proof that payments were made on time. It has also been confirmed by Jamie T***** and Caitlin H***** that I am not 60 days past due on my payment history. After requesting proof of what is being reported from their end I was denied this request.

    Customer Answer

    Date: 07/10/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    ******* ************

    Customer Answer

    Date: 07/11/2023

    Member’s Trust federal credit union has not resolved my issue. I have submitted a dispute with the credit bureaus as well as contacted Member’s Trust and they have done anything to rectify the situation. The response that was given does not acknowledge my concern or offer any solution.

    Business Response

    Date: 07/12/2023

    Due to restriction imposed by the FCRA, I am not able to send account information on our members through this manner.  We take our member's privacy and confidentiality of the financial records very seriously. I would be more than happy to resolve the member's concern if she would contact me directly. Thank You, Darren H****

    Customer Answer

    Date: 07/13/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    updates have not been made with the credit bureaus.


    Regards,



    ******* ************

    Business Response

    Date: 07/14/2023

    I have completed researching the account and interviewing staff.  *** ************** reporting history is updated with documentation attached to this response. She can call me directly at ###-###-#### to discuss this in more detail, but I believe this is the result she wanted.  

    Customer Answer

    Date: 07/15/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    I appreciate the documentation being provided to me, however it is the credit bureaus that are in need of updated records. As that is where the misinformation is being reported.


    Regards,



    ******* ************

Members Trust Federal Credit Union is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.