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Business Profile

Dermatologist

The Dermatology Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for The Dermatology Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Dermatology Group, Inc. has 2 locations, listed below.

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    • The Dermatology Group, Inc.

      5298 Socialville Foster Rd Mason, OH 45040-9302

    • The Dermatology Group, Inc.

      9311 S Mason Montgomery Rd 104 Mason, OH 45040-8082

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a special deal for 20 units of Botox get 10 free and paid up front for it on 5/2/2023. I went to my appoint on 6/7/2023 for my Botox. They billed me $755.00 saying Dr W*** gave me 84 units of Botox. He never once mentioned that he was giving me more than the 30 units and I would have never agreed to pay any more than I already paid as I cannot afford it. I still don’t think he gave me above 30 units but it is my word against his. I have never not paid a bill in the 20 years I have gone to this practice.

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04-28-2022 I had an appointment for an annual skin cancer screening which is 100% covered by my insurance. Instead of coding it as preventative, they coded it as a standard office visit which billed me $107.22. They have not corrected the error in coding or billing and continue to bill me.

    The Dermatology Group, Inc. is NOT a BBB Accredited Business.

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