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Business Profile

Diagnostic Testing

Genesight Billing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Reviews

Customer Review Ratings

2.09

Average of 3 Customer Reviews

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Review Details

  • Christina K

    Date: 06/21/2024

    My husband started having depression and anxiety at the beginning of the year, and had tried I believe 3 different medications before our doctor recommended genesight. No price was mentioned, so we naively believed that it would be covered by insurance, so he did the test. The results came back within a week, and said that there were 2 medications that would work for him, one of which he was on and wasn't working. The next medication that the doctor tried was not the one on the list that said would work, but it did, and he is doing fine now. Like others, we got an EOB for over $5,000, then an actual bill for $330. (Their website states that they will call before they run the test if it will be over $330, which, from reviews that I have read, is the price that everyone gets charged.)

  • Olivia H

    Date: 02/28/2023

    My doctor had me try 10 or so medications before saying this GeneSight test might narrow down medications for me. She said it shouldn't be more than $180 out of insurance (might not be covered by insurance), and their website said they would reach out if it was over $300 before running the test. No correspondence was even attempted, they didn't try my insurance at all, and I get a bill in the mail over $300. They do not answer their emails, not even to pretend to care or act legitimate. Not to mention, none of the medications on the green side worked for me anyway; they all gave me horrible symptoms. Waste of time and money; DO NOT USE.

  • Beth P

    Date: 08/04/2022

    No stars. Rep for company sold these dna kits to provider stating would not cost patient more than $300 if insurance didn’t pay. Received bill for $5650. Bill states return EOB and they will adjust bill. They just continue to bill you for the $5650

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