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Business Profile

Industrial Manufacturers

Cincinnati Fan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 4th I placed an order with Cincinnati Fan for the total amount of the $1,200.00 Scheduled delivery date is August 12th.
    May 4th our bank credit card authorized a charge for a $1,200.00 Invoice Number: ******* The delivery was delayed until Sept. 12 without informing us prior, only because I asked for the status and that's how I knew that there is a delay.
    Sept. 8th, our credit card was charged for $1,299.43 which is more that what we were quoted for which was $1,200.00. We are tax exempted and also shipping is free of charge. Invoice Number: ******.
    Sept. 12 the items arrived damaged. Even the box itself is pretty beat up.
    I emailed Cincinnati Fan right away about the issue and they immediately told me that I should be the one to file a complaint with UPS even though they were the ones that sent it. Knowing they don't want to take responsibility, I did file a complaint with UPS. I emailed Cincinnati Fan everyday for the status until they replied on Sept. 26th with an *** * ******. However, they did not provide a return shipping label, I emailed them again every day for it until they replied on October 20th with their UPS account # ******, which means they want me to do it myself again, so I tried creating a shipping label using their account, but it's not letting me access it. I reached out to them that I need help with it and one of their representatives said that's all I need, but it's obviously incorrect, I even sent them a picture of what UPS is asking me that they did not provide me with. Now one of their representatives also told me that there is another person who will help with the issue and until now I haven't heard anything from them.

    Our company is a woman owned small business, our client is California Science Center, which is a government office, I really hope that this will get resolved ASAP. Thank you!

Cincinnati Fan is NOT a BBB Accredited Business.

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