Business Profile

Optician

Luxottica Retail North America Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Luxottica Retail North America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

931 total complaints in the last 3 years.
293 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 4, 2022 I purchased a pair of glasses with Lens Crafters. I paid additional money for transitioning and some other additional Lena upgrades. Less than 6 months later the film started to peal on the lens. I did not purchase the additional insurance. It is ridiculous to spend so much money and have to spend even more money because their products are not what the portray. I spend money to have eye insurance monthly then pay to see the doctor pay for additional services for the lens and this LARGE company can’t even provide a product that would last me a year!!! I paid the money they asked at the time of service. I should at least be able to get my money’s worth from their product.
Business Response
Date: 10/13/2022
Hello *******,

We have received your feedback from the BBB and are very sorry to learn that your lenses are in need of replacement. If you would not mind, may we ask at which of our locations these issues occurred so that we may better assist you in resolving your situation? Please reply to this email at your earliest convenience and we will be happy to assist you further.

Sincerely,
Customer Resolution Team
LensCrafters
Customer Answer
Date: 10/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The system does not allow me to answer the question without rejecting. I went to the Lens Crafters in ******* **** **** *********** ** *** **** ******* ** *****

Regards,

******* ********

Business Response
Date: 10/20/2022
Hello *******,

Thank you for contacting LensCrafters! We value you as our customer and want to ensure you receive the best possible care.

Please note, Luxottica Warranty and Repair Service Center covers manufacturer defects up to 2 years of purchase and does require a proof of purchase.

If you placed your order within the last 30 days, please follow up with the retailer from which you purchased your eyewear to inquire about their return policy.

All new warranty evaluation claims must first be submitted online.

Please visit https://luxotticacustomercare.com/luxotticaaftersales, to submit a warranty claim.

Again, thank you for contacting LensCrafters. Have a great day!

Best Regards,
LensCrafters Customer Service
www.lenscrafters.com
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I will need someone closely following o ensure this is handled properly. I will submit the claim today. Please assign a contact person and I will close this complaint.

Regards,

******* ********

Business Response
Date: 10/28/2022
Hello *******,
Thank you for contacting LensCrafters! We value you as our customer and want to ensure you receive the best possible care. Please note, Luxottica Warranty and Repair Service Center covers manufacturer defects up to 2 years of purchase and does require a proof of purchase. If you placed your order within the last 30 days, please follow up with the retailer from which you purchased your eyewear to inquire about their return policy.

All new warranty evaluation claims must first be submitted online. Please visit https://luxotticacustomercare.com/luxotticaaftersales, to submit a warranty claim. Again, thank you for contacting LensCrafters. Have a great day!

Best Regards,
LensCrafters Customer Service www.lenscrafters.com
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I went to your website and it doesn’t state that the warranty covers the defect of the lens, which is the additional services I had added to my lens (transitioning etc)

Regards,

******* ********
Business Response
Date: 10/31/2022
Hello *******,

Thank you for contacting Luxottica After Sales. We are sorry to hear that the Warranty and Repair Service Center does not deal directly with prescription lenses.

For more information on Rx lenses, please visit your local LensCrafters location where the purchase was made for further assistance. Again, thank you for contacting Luxottica, have a great day!

Best Regards,
LensCrafters Customer Resolution Team

Customer Answer
Date: 11/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I already went to the actual store. They would not help me. That’s why I am here. I had these lens less than 6 months and they started pealing. I paid a lot of money for these glasses.
Regards,

******* ********
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having MAJOR problems with Sunglass hut and how they are treating my order.

I have called them no less then 7 times over the last 3 months regarding my order. The items I ordered under Order # ******** were delivered to a service area according to the tracking *** provided, which is ********************.

It is clear that my items were misdelivered and sunglass hut is doing nothing to help!

Everytime I call sunglass hut they say the same thing, that someone from the back office is looking into it but I have not received a single update or any assistance regarding a resolution.

At this point, I just want a refund and an apology as this is completely unacceptable! It shouldnt take me 7 phone calls just to get an update, and I dont understand how Sunglass hut can claim to be working on my case when I HAVE NOT RECEIVED A SINGLE UPDATE DESPITE MY PHONE CALLS.

I hope that Sunglass hut is willing to actually assist me with my case because this is completely unacceptable.
Business Response
Date: 10/11/2022
Hello ************ ***********,

Thanks for contacting Sunglass Hut. I am so sorry to hear that your sunglasses have been lost/stolen. However, Sunglass Hut does not have a program that replaces lost or stolen sunglasses at this time. I wish you the best of luck and apologize for any inconvenience.

If you have any further questions, please feel free to let us know.

Again, we apologize for the inconvenience. Have a great day!

Best Regards,
Sunglass Hut
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of glasses and gave them my insurance information. At the time of my appointment I had to pay in full and was told I would be reimbursed once they filed with my insurance company. In august when I got the eob from the insurance company pearl filed it incorrectly! Myself and the insurance company has contacted Pearl over 12 times, it took them 3 weeks to send the updated information in which they summited the same exact thing that was incorrect. It has been escalated to a top tier supervisor because we are getting no results. This is completely unacceptable
Business Response
Date: 10/11/2022
Hello *******,

We have received your feedback from the BBB and are very sorry to learn about any issues with your insurance. If you would not mind, may we ask at which of our locations these issues occurred so that we may better assist you in resolving your situation? Please reply to this email at your earliest convenience and we will be happy to assist you further.
Sincerely,
Customer Resolution Team
Pearle Vision
Customer Answer
Date: 10/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* ********

as stated it is the office on ********* in ********* Not only have I paid them $525, my insurance paid them $250….they have been over paid and still have not summited the correct EOB ….my insurance company has escalated this as well
Business Response
Date: 11/02/2022
Hello *******,

Thank you for contacting us regarding your concerns. Per your BBB complaint, I am providing you with the link to our Luxottica Cares Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.

To access the form, please visit:

https://www.luxotticacustomercare.com/pearlevision

Best Regards,
Pearle Vision Customer Care
Customer Answer
Date: 11/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
When a customer makes a purchase they should get a receipt, it’s a very simple process. But furthermore when that does not happen waiting months to get one is unacceptable. Even your response now, I should have to wait 5 days to get a receipt from my purchase! The only resolution I got was when this matter was escalated with my insurance company and even then we finally got a break down of the charges but not an actual receipt. This process should not have taken 2+ months. It’s a terrible way to conduct business and I will never buy from you again!

Regards,

******* ********

Business Response
Date: 11/10/2022
Hello *******,

We are sorry to hear that when you mader your purchase, you did not get a receipt. We understand this is a very simple process and when it does not happebn, waiting months to get one is unacceptable. We are glad to hear that your insurance company was able to help you resolve this matter. And we apologize for not giving you a receipt at the time of purchase. Should you wish to file a formal complaint directly against that specific store, please use the link to the Customer Care Form that is located in our previous email to you. We agree that this process should not have taken 2+ months and is not the best way for us to conduct business. Once more, we apologize for the level of service you recieved and while we unfortunately cannot change the past, we will do everything moving forward to provide you with the best customer assistance possible. Thanks again for being such an awesome customer, and the best part of our company!

Thank you,
Pearle Vision
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/21/22 i got an eye exam and glasses from LensCrafters in ******* **.
The exam was $40.00 and the glasses were $347.74
After picking up the glasses I new something was not right and returned the following week, spoke to a manager named Dominque, he adjusted the glasses and told me I could not expect both near and distant vision to be great. "nothing can do two things well" is what he said.
I went back several times then got an exam from ***** *** ****, the exam showed a need for prism lenses which I bought from *****. The lenses work great, my vision is much improved.
Dominque offered to sell me another set of lenses for $200. This is not acceptable.
I wish to return the lenses to LensCrafters for a refund of $238.44 and receive a refund for the exam as well.
When I first went back to LensCrafters and complained Dominque should have sent me in for another exam, the first exam should have included a conversion test as well.
Business Response
Date: 10/10/2022
Hello *****,

We have received your feedback from the BBB and are very sorry to learn about your eyewear having the wrong prescription. We have forwarded your concerns to our store management team and asked that they contact you as soon as possible regarding this issue. Please let us know if you do not hear from a member of our team within the next 3 business days and we will follow up!

Sincerely,
Customer Resolution Team
LensCrafters
Customer Answer
Date: 11/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Hello *****,
Two weeks ago Dominic at LensCrafters instructed me to drop off the glasses with him and said there would be a check coming and a credit to my eye insurance company.
I left the glasses with Dominic but I’ve heard nothing.
He stated I would get an email from the company which I did not get and have not heard anything.
Dominic told me they were going to refund the cash spent and credit my insurance for the amount they billed them.
I had to buy a new pair of glasses with money that was meant for something else.
Please re-open the case.
Thanks
*****

Regards,

***** ******

Business Response
Date: 11/01/2022
Hello *****,
We have received your BBB review and are very sorry for the time it takes to receive a refund check. At this time, refund checks being mailed to customers can take up to 8 weeks to be received in the mail, but may arrive much sooner. We have forwarded your review to our management and accounting team so that they can look into this. Our management team will reach out to you as soon as they receive details regarding your refund check!
Sincerely,
Customer Resolution Team
LensCrafters
Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ******
eight weeks is a ridiculous amount of time to have my money tied up because of LensCrafters mistake
I had to use money earmarked for bills in order to buy new glasses because of their faulty exam.
I need to have the check mailed out to me this week.
Business Response
Date: 11/15/2022
Hello *****,

Thank you for contacting us regarding your complaint with store ****. Please note that on our end, we are doing everything possible to get you your refund check. The latest update I have is from yesterday 11/14, where our sales audit coordinator reached out to the store to request your purchase information so that they can check on the status of your check or issue you another one if need be. We are completely aware of the situation, it is an active situation, and we are investigating this daily. At this point, we have no other update to give you other than you can rest assured knowing that despite any wait you have had up to this point, we are still working to make everything right for you. We know this has been dragged out far longer than it should have been, but we please ask for your patience while we continue to look into this for you. We will update you, once we have an update.

Thank you so much *****, tremendous customers like you are the greatest part of our company.

Regards,
LensCrafters Customer Resolution Team
Customer Answer
Date: 12/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
As of today, I have not received the promised check. Please advise status.

Regards,

***** ******

Business Response
Date: 12/06/2022
Hello *****,

Thank you for contacting us regarding your complaint with store 5168. Please note that on our end, we are doing everything possible to get you your refund check. The latest update I have is from 11/14, where our sales audit coordinator reached out to the store to request your purchase information so that they can check on the status of your check or issue you another one if need be. We are completely aware of the situation, it is an active situation, and we are investigating this daily. At this point, we have no other update to give you other than you can rest assured knowing that despite any wait you have had up to this point, we are still working to make everything right for you. We know this has been dragged out far longer than it should have been, but we please ask for your patience while we continue to look into this for you. We will update you, once we have an update.

Thank you so much *****, tremendous customers like you are the greatest part of our company.

Regards,
LensCrafters Customer Resolution Team
Customer Answer
Date: 12/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This is to confirm I received the check last evening in the mail. Please close as resolved.

Regards,

***** ******
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last 20+ years, my wife and I have purchased our eye ware from Pearl Vision in ******** **.
On 23 September 2022, I visited Peal Vision to purchase new prescription lenses and wanted them fitted to my current frames. The attendant stated that I would need to send the frames in or purchase new frames. Unfortunately, Pearl Vision no longer carry the brand/style that I prefer. I could not part with my glasses for two/three weeks.
Therefore, I ordered two pair of my preferred frames online. When I returned to Pearl Vision a few days later, to place my order, a new attendant quoted me almost $200 more than the previous attendant had. When I questioned this, she replied that it was necessary to cover liability [for frames that Pearl Vision no longer offers.]
Consequently, I discovered a more profession eye ware business in *******. Not only did they accept my new frame, their quote was less than the first quote provided by Pearl Vision.
Business Response
Date: 10/10/2022
Hello ******,

We have received your feedback from the BBB and are very sorry to hear about your negative experience while seeking replacement lenses from us. We have forwarded your concerns to our store management team and asked that they contact you as soon as possible regarding this issue. Please let us know if you do not hear from a member of our team within the next 3 business days and we will follow up!

Sincerely,
Customer Resolution Team
Pearle Vision
Initial Complaint
Date:10/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out four times to Sunglasses Hut, and have been led down many paths by people in the store, on the phone, and via email with Customer Care. I have not received a satisfactory response and need to report this issue.

I purchased a pair of sunglasses in store on 7/1/22 at **** ******* Mall in ******** in July for my daughter for her birthday. Her boyfriend bought her the same pair and therefore I decided to return my pair. I went into the store at 35-days post purchase and was told I could not return in the store after 30-days but was given a phone number to call to get authorization for a one-time return. I called the ###-###-#### number I was given by the sales associate and when I called, I was told that phone number was for online purchases only. This was strange considering the sales associate knew I bought them in-store because I was there with my receipt to return, however I followed their lead. The gentleman on the phone at the 800# above sent me to a place online to fill out a Customer Care Form where I would be granted a one-time return. I filled out the form and received a generic response stating: "Sorry that you no longer want these, we are unable to provide a return or exchange".

Not sure why I was told I would be granted a one-time return by both in-store and customer care when this is not the response I received. I believe they are training all staff to say this but they do not back it up? I am also not sure how I started this process 35-days post in-store purchase and here we are 90-days later and I am still seeking a normal customer service response.

While I was happy to accept either a refund or an exchange, with the severe lack of customer service, at this point and the run around I have been given, I would simply like to be refunded the $211.67 that I paid and return the sunglasses.
Business Response
Date: 10/04/2022
Hello *******,
We have received your BBB and are very sorry to learn about your experience. We have shared this with our management teams, and asked them to contact you as soon as possible regarding this. Please let us know if you do not hear back from a member of management within 3 business days. Best regards!

Sincerely,
Customer Resolution Team
Sunglass Hut
Customer Answer
Date: 10/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Their response stated they would contact me within 3 business days to review and discuss and they did not contact me during this timeframe.

Regards,

******* *******

Business Response
Date: 10/11/2022
Hello *******,

We regret to hear that you have not yet recieved a response back from the store regarding the Customer Care Form that you filled out on 9/14. As such, we have escalated this to the Regional Manager for review. You should expect to hear back from either the RM or store manager within the next few business days.

Thank you again,
Sunglass Hut
Initial Complaint
Date:10/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello
I went to the store in the ********** Mall, I purchase one pair of glasses with the eye exam, I was unsatisfied with the bifocals and went to the store to have them removed, like I was told I could, when I went back I had the worst experience ever, not only did they fail to give me my money back, I was in the store for over 2 HRS with them so they can find my account, at first they told me that I owed them money in order for them to take the bifocals off, after half an hour later they only wanted to refund me $9.99 and after another long discussion they finally were able to get what I paid them which was $197.00, since I paid cash I expected them to return the cash, they said it can be put back on my wife's card, as my daughter brought it in, they tried to give me a gift card which I specifically told them I didn't want it! they treated me like dirt because I told them I didn't want that and that I had previously told them so.. I was told that the owner would call me, because I was there now 2 hrs and no longer wanted to be there, Now its one week and no call! I've called the store to speak with the owner because the manager refuses to help me! they're now holding my money! I ask for help in finding a solution in this.
thank you kindly
****** ******
Business Response
Date: 10/11/2022
Hello ******,

Thank you for reaching out to us. If you could, please confirm the full address, phone number, store number, and name of the store that your purchase was made from. This information will be necessary in order for us to be able to assist you further.

Thank you,
Luxottica
Initial Complaint
Date:09/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to pick some glasses I purchased and was not happy with the product and the customer service I received . Per LensCrafters policy I return and cancel my transaction of $579.79 I was not told it would take 7 to day business days for a refund . We are on day 13 and nothing . I called the store several times and I’m getting the run around . They placed me on a long hold and never come back to the line
Business Response
Date: 09/29/2022
Hello **********,
We have received your BBB and are very sorry to learn about your order. We have forwarded your review to our management team and asked that they contact you as soon as possible regarding this. Please let us know if you do not hear from a member of our team within the next 3 business days!
Sincerely,
Customer Resolution Team
LensCrafters
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from glasses.com on sept 7th 2022 and everyday my estimated shipping date would move up a day or two. Now my est. ship date is sept 29th and will continue to move up. I’ve contacted this company multiple times and just recently found out without them contacting me first that my glasses had broke not once but twice during manufacturing. I feel they are just telling me that and I honestly believe they had lost and or forgot about my order. It’s almost a month later and I they will not cancel my order when I have been requesting for my order to be canceled when they failed to attempt communication when my glasses “ broke” twice and not giving me an option to opt out of the order. I just want to cancel my order so I can take my business elsewhere and not have the troubles I am having with this company.
Business Response
Date: 09/28/2022
Hello ******,
We have received your BBB and are very sorry to learn of your experience. We have went ahead and cancelled your order, as well as reinstated your vision benefits. Please allow up to 3 business days for this to reflect on your account. Any pending authorization's will be dropped and returned to your account soon. We hope you enjoy the rest of your week!
Sincerely,
Customer Resolution Team
Glasses.com
Initial Complaint
Date:09/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got my eye glasses and yearly supplies of contacts for my son, my wife and myself. We have been going to Lenscrafters for years. This will be the last time we go to the *********** IL store or any store for that matter. We spend on average 2000-3000 per year with them so when My Eyesite changed drastically and needed to get new lenses to go in my glasses and I received pushback. once they told me their system was not working then another time they stated "I will call you back and no one did, including the female manager". I have and had inflammation of the eyes and Lens crafters doctor did not even notice. We went to ophthalmologist at Loyola and local general eye doctor only to confirm that not only did I have inflammation of the eyes, my prescription changed. I wanted them to re-do my lenses and put them in my frames and I still have not had this happen. if someone can help that would be great.
Business Response
Date: 09/27/2022
Hello ********,
We have received your BBB and are very sorry to learn of your experience. We did forward your review to our store and regional management. They have let us know that they will be offering a one-time remake, and will be reaching out to you if they have not already. If you have any questions, please visit or contact the store directly for more details! Have a great week!
Sincerely,
Customer Resolution Team
LensCrafters
Customer Answer
Date: 09/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

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Luxottica Retail North America Inc. is NOT a BBB Accredited Business.