Reviews

This profile includes reviews for Luxottica Retail North America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Luxottica Retail North America Inc. has 806 locations, listed below.

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  Luxottica Retail North America Inc.

  4000 Luxottica Pl Mason, OH 45040-8114

• 

  Luxottica Retail North America Inc.

  730 Forest Fair Drive Store Location 309 Cincinnati, OH 45240

• 

  Luxottica Retail North America Inc.

  11700 Princeton Road 485 Tri County Mall Cincinnati, OH 45246

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  Luxottica Retail North America Inc.

  11711 Princeton Pike Cincinnati, OH 45246-2534

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  Luxottica Retail North America Inc.

  932 State Route 28 Milford, OH 45150-1900

Review Details

• Review fromMatthew B

  Date: 07/05/2023

  1 star

  Matthew B

  Date: 07/05/2023

  Me and my wife ordered glasses from this company. Not a single one has been the correct prescription. Even after my wife complained and sent back the classes and had to wait mths for her benefits to reset before she can use them again.. Then again still the wrong script causing her headaches and this time there is no way to have her benefits before coverage ends. In my option all medical insurance need to investigate this company and pull their insurance coverage for their poorly made products

  Luxottica Retail North America Inc.

  Date: 07/06/2023

  Hello *******,

  
  

   

  
  

  Thank you for reaching out to Luxottica via the BBB.

  
  

   

  
  

  We regret to hear about the issues surrounding your wifes prescription glasses adn insurance benefits.

  
  

   

  
  

  After reviewing the details of your complaint, we were unfortunately unable to determine the specific location that you visited based off the information that you priovided.

  
  

   

  
  

  If you could, please reach back out to us and provide the full address and phone number of the store you visited.

  
  

   

  
  

  This information will be necessary for us to be able to assist you any further.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromDeepti P

  Date: 06/23/2023

  1 star

  Deepti P

  Date: 06/23/2023

  Hello, On Jun 17th, I purchased sunglasses from Sunglass hut in ***************, **********, ** I am very very disappointed with the service. It was an insulting and humiliating experience. Lady in the store was in so much hurry in pushing everyone out of the store even when 45 min was remaining for store closing while the other associate was at work calmly. When I selected a sunglass to buy, she did not had courtesy to address my queries. She treated me and my husband very disrespectfully.At the time of purchasing at the counter, she cleaned my sunglass quickly while it still had fingerprints and put in case and handed me over without a bag. At the same time, there were other people standing royally for almost more than 20 min because there order was handled by other respectful associate. On the other hand I was left standing like a fool and unwelcomed attitude by that lady.Not only that, each of the person coming into a store were given their items in a shopping bag. But this lady, she treated me as some cheap fellow, handed my sunglasses in a case WITHOUT shopping bag, rushed me towards the door to go outside, While going outside, I was asking her about the bag, she said that it is company policy that we no more give bags and locked the door from inside. Ironically, other people were still standing inside with sunglass hut bags in their hands. Products costing 100s of dollars are sold inside this place and is this the shopping experience provided? Story not finished yet, when I reached home, I opened the case, there is no microfiber cloth. Really!!!! This lady showed such a discriminative attitude towards me. I had mailed to sunglassHut service email address also regarding this, but no cared to respond.

  Luxottica Retail North America Inc.

  Date: 06/27/2023

  Hello ******,

  
  

   

  
  

  Thank you for reaching out to Luxottica via the BBB.

  
  

   

  
  

  We regret to hear about your experience in one of our stores, and we are here to help.

  
  

   

  
  

  After reviewing the details of your complaint, we were unfortunately unable to determine the specific store location that you visited, as there are multiple Sunglass Hut stores within the Stoneridge Mall. .

  
  

   

  
  

  If you could, please reach back out to us and provide the stores store number, full address, and phone number.  This information will be necessary for us to be able to assist you further.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromHIMESH P

  Date: 06/15/2023

  1 star

  HIMESH P

  Date: 06/15/2023

  I have purchase Oakley glasses from Sunglass hut Store number ***** **** ****** **, buford-ga. receipt# ******* date 6/7/23 cashier - Saaim 7***** at 4.10Pm they didnt have glasses in store so they order for me online. and told me that i will recive within 3 business days, so i call them helps desk and stoe both and they have not find my order in system. Since i have paid them cash and i do have receipt with me but they refuse that i never purchase from them. so i believe since its cash i think they have pocket this money.

  Luxottica Retail North America Inc.

  Date: 06/16/2023

  Hello ******,

  
  

   

  
  

  Thank you for reaching out to Sunglass Hut via the BBB.

  
  

   

  
  

  We regret to hear about the delay in your order, and we are here to help.

  
  

   

  
  

  After reviewing your account, we have escalated your complaint to store management for review.

  
  

   

  
  

  You should expect to hear back from them with an update within the next 5 business days. 

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromJudy G

  Date: 06/15/2023

  1 star

  Judy G

  Date: 06/15/2023

  Never activated a gift card. Runaround about a refund. Never again doing business with them!

  Luxottica Retail North America Inc.

  Date: 06/19/2023

  Hello ****,

  
  

   

  
  

  Thank you for reaching out to Ray-Ban via the BBB.

  
  

   

  
  

  We regret to hear about the issues you have been having with receiving your gift card, and the subsequent refund, and we are here to help.

  
  

   

  
  

  After reviewing your account, it appears that this gift card was refunded on 6/13, and should reflect on your side within 15 business days depending on your financial institution. 

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromPatti D

  Date: 06/13/2023

  1 star

  Patti D

  Date: 06/13/2023

  My eyeglasses have been delayed 5 times now. I cant get a response as to why 5 delays so far. I will not use them again. Hopefully i actually get my glasses. Only gave a star because I couldnt leave no stars. Probably lost my money I paid for glasses Im obviously never getting. They need to be shut down.

  Luxottica Retail North America Inc.

  Date: 06/14/2023

  Hello *****,

  
  

   

  
  

  Thank you for reaching out to Glasses.com via the BBB.

  
  

   

  
  

  We regret to hear that your order has been delayed and we are here to help.

  
  

   

  
  

  After reviewing your account, it appears that your order has been delayed due to the item not being in stock.

  
  

   

  
  

  Once your order does ship out, we will process a partial refund of 30% for you for the inconvenience.

  
  

   

  
  

  At this time, we do not have an estimated delivery date.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromLingchong M

  Date: 05/15/2023

  1 star

  Lingchong M

  Date: 05/15/2023

  Terrible experience with them and urging everyone NOT TO BUY from them
  I placed a prescription glasses order on TargetOptical.com and received a pair of glasses with completely wrong prescription. I then requested for a return and refund. Per their service level agreement, I should have received a refund within 15 days after they received my return. That never happened. It took me multiple calls and a few hours on the call to have them admitted that "somehow the refund was not proceeded", and another 3 weeks for me to receive refund.
  To make things worest, I found that when they credited the refund, they "forgot" to void the insurance benefit they have taken from me - and they wouldn't "realize" they "forgot" to void the insurance claim until I found out and made another a few calls to them.
  Now I have to at least wait for another 2 weeks before I can place another prescription glasses with other vendors.
  1.5 months delay for getting my prescription glasses, mistakes one after one, and sliently gaming from consumers. Good job Target Optical! I will see you sink.

  Luxottica Retail North America Inc.

  Date: 05/16/2023

  Hello ********* 

  
  

  Thank you for the additional information about your survey response and experience with *************** Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed. We apologize for not meeting the level of service expected and for any inconvenience this has caused.

  
  

  Best Regards,

  
  

  Target Optical Customer Resolution Team

• Review fromELISHA H

  Date: 05/09/2023

  1 star

  ELISHA H

  Date: 05/09/2023

  This company needs to be completely shut down. My first experience was going online to make an appointment, they did call back to inform me that on that particular day, there was no doctor available. I then re scheduled for May 3, 2023, they sent me a text to confirm which I did and they send back another text thanking me for confirming and that they looked forward to my visit the next day. I drove 206 miles for this alleged appointment only for a technician to tell me that once again there was no doctor available. I showed him the text and he made a phone call to someone, he then asked if I wanted to re schedule and I said NO. I have left a disgusted message letting them know that they were going to be reported to the BBB. I continue to get emails asking that I please re schedule. I PLEASE ASK YOU TO PLEASE SHUT THEM DOWN!!!!
  Elisha Herrera

  Luxottica Retail North America Inc.

  Date: 05/10/2023

  Hello ******,

  
  

  Thank you for the additional information about your experience with Luxottica. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting the level of service expected and for any inconvenience this has caused.

  
  

  Again, thank you for your time and for being a valued customer.

  
  

  Best Regards

  
  

  ********************** Customer Resolution Team

• Review fromPaulo N.

  Date: 04/29/2023

  1 star
  Store associates refuse to honor Lens Crafters' "30-day Happyness Guarantee."
  Less than 30 days after receiving my prescription sunglasses, the nose pad fell off. Upon visiting the store, I was told it was my responsibility to contact the glass manufacturer (Costa) and seek a warranty claim. Dissatisfied with the lack of customer service, I asked about the 30-day 100% satisfaction guarantee and was told it did not apply when the product is defective.
  Desired resolution:
  For Lens Crafters to either take on the responsibility to fix the product or honor the 100% satisfaction warranty.

• Review fromPhil V

  Date: 04/26/2023

  1 star

  Phil V

  Date: 04/26/2023

  Never buy from them. Can’t get in touch with them . Never answer my emails. And never tell you where you’re order is

  Luxottica Retail North America Inc.

  Date: 04/28/2023

  Hello ****,

  
  

   

  
  

  Thankyou for reaching out to Luxottica via the BBB.

  
  

  We regret to hear that you will not buy from **, that you cannot get in touch with us, that we do not answer your emails, and that we never tell you where your order is.

  
  

   

  
  

  After reviewing your accont ******************* we were unfortunately unable to find any previous interaction history under this email address.  

  
  

   

  
  

  We would love to be able to help turn this around for you, but in order to do so, we will require some additional information.

  
  

   

  
  

  If you could, please reach back out to us with the email address you used to contact us, the brand you purchased from, your order number, and any other additional details that you think *** help us find your interaction history.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromTim K

  Date: 04/13/2023

  1 star

  Tim K

  Date: 04/13/2023

  This company is TERRIBLE! They are impossible to get in touch with and run you around in circles until you just give up. I'm done with them!

  Luxottica Retail North America Inc.

  Date: 04/14/2023

  Hello *******,Thank you for reaching out to us via the BBB.We regret to hear your feelings regarding our compay and we are here to help.After reviewing your interaction history, it appears that you were attempting to obtain order information from a previous order placed with us. If you could, please reach back out to us and provide: The name on the order, any potential email addresses used, the approx. date of purchase, the last 4 of the card used, as well as the exact order amount if available (Can be found in your bank statement history). We will use this information to attempt to locate your order. Thank you,Luxottica Customer Resolution Team