Reviews

This profile includes reviews for Luxottica Retail North America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Luxottica Retail North America Inc. has 806 locations, listed below.

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  Luxottica Retail North America Inc.

  4000 Luxottica Pl Mason, OH 45040-8114

• 

  Luxottica Retail North America Inc.

  730 Forest Fair Drive Store Location 309 Cincinnati, OH 45240

• 

  Luxottica Retail North America Inc.

  11700 Princeton Road 485 Tri County Mall Cincinnati, OH 45246

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  Luxottica Retail North America Inc.

  11711 Princeton Pike Cincinnati, OH 45246-2534

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  Luxottica Retail North America Inc.

  932 State Route 28 Milford, OH 45150-1900

Review Details

• Review fromJohn D

  Date: 05/07/2024

  1 star

  John D

  Date: 05/07/2024

  I ordered my prescription eyeglasses last week and was waiting for my prescription to be validated. I reached out to customer care for never receiving a follow up a week later. The prescription wasn't validated until the day I reached out and would now take an additional 9 days to receive the glasses. I was told it was too late to cancel my order. This is the last time I will be purchasing anything from *******.

  Luxottica Retail North America Inc.

  Date: 05/09/2024

  Hello ****,

  
  

   

  
  

  Thank you for reaching out to Ray-Ban via the BBB.

  
  

   

  
  

  We regret to hear that the verification of your order was delayed, and we are here to provide some answers for you and insight into the situation.

  
  

   

  
  

  After reviewing order ********, it appears that your order was placed on 4/28 but we did not receive a copy of your prescription from you until 5/7.  At that time we were able to verify your order and from that point on, orders cannot be cancelled for any reason.

  
  

   

  
  

  Additionally, it does appear that on 5/1, 5/4, and again on 5/7, we sent emails to *********************, informing you that we needed a copy of your Rx in order to process the order.

  
  

   

  
  

  Lastly, your order is still processing but once it ships out, you can initiate a return on our website (even if it is a Rx order), or you can reach out to us to initiate it on your behalf.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromK. P.

  Date: 05/06/2024

  1 star

  K. P.

  Date: 05/06/2024

  January of this year I purchased a pair of eye glasses. The frames were to tight on my face so I returned the glasses. I called customer service to let them know that the card I purchased my glasses on was compromised and it was no longer active. The customer service agent stated that as long as my new card was attached to my account, it would be no problem receiving my refund. A week later, I received an email stating that they were unable to place my funds on my card and they would have to issue me a check. The customer service agent told me it would take 10 to 15 business days for my check to arrive and I still havent received my refund. 02/01/2024 is the day this nightmare started. I have spoken with over a dozen people and all I get is they have to reach out to another department. I keep asking for a supervisor and I was told they will reach out to via email but that is another lie. This company customer service is horrible and all they do is lie so they can get you off the phone. I recommend no one use this company

  Luxottica Retail North America Inc.

  Date: 05/07/2024

  Hello *******,

  
  

   

  
  

  Thank you for reaching out to Glasses.com via the BBB.

  
  

  After reviewing your account and previous interaction history, it appears that on 4/29 you spoke with a supervisor who escalated your check request.

  
  

   

  
  

  At this time, we do not have any further updates for you.  Once we have an update, we will follow up accordingly. 

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

  
  

   

  K. P.

  Date: 05/09/2024

  Thank you for responding but with all due respect, they have been saying my check has been escalated numerous times and no results. 4/29 I was told a manager will reach out to me via email and I still havent received an email.

• Review fromv. c.

  Date: 04/28/2024

  1 star

  v. c.

  Date: 04/28/2024

  I appreciated my ******* ****** ******** prescription smart sunglasses (purchased at Lenscrafters), very much and used them daily for driving and taking photos and answering phone calls. The electronics in the glasses failed after 7 months and I returned them for warranty replacement to ************. They have been unable to make replacements for me and claim they have no stock of the ******** XL frames or the grey lenses. I have called every week for 6 months and gotten absolutely nowhere with the company--No replacements, no refund, no wait-list, no back-order procedure, no options offered of any kind--except "keep calling back". I am exhausted from dealing with this company...

  Luxottica Retail North America Inc.

  Date: 04/30/2024

  Hello *****,

  
  

   

  
  

  Thank you for reaching outt to ******* via the BBB.

  
  

   

  
  

  After reviewing your account, we can confirm with you that a 100% off code has been generated on our side and we are waiting for the products you want to be back in stock before we are able to order them for you.

  
  

   

  
  

  Once back in stock, we will be able to replace your order. However, if you do not want to wait and want to use your 100% off voucher for a different pair, please let us know your selection and we will place the new order on your behalf. Also, we could send you the code if you want to place the order yourself.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

  v. c.

  Date: 04/30/2024

  So, in return for my $850 payment to you for glasses that proved defective, you are giving me a "100% free voucher" for a product that doesn't currently exist and hasn't been available for 6 months!? How nice for you. What I, the customer, wants is to have my repaired glasses returned to me as soon as possible! In lieu of that, I would like a replacement pair that matches my original order. And in lieu of either of those actions, I would like a complete refund of my $850!

• Review fromB. G.

  Date: 04/26/2024

  1 star

  B. G.

  Date: 04/26/2024

  I had my RIGHT lens crack, and needed it to be replaced. I called for two months (January-March) before someone at the office would actually order the lens. Once the fixed RIGHT lens came in, I went to get it replaced. They replaced BOTH the left lens and the right lens. Two different prescription lenses were put in my frames. I have specialty lenses and require prisms in my lenses in BOTH eyes. I currently only have ONE lens with prisms, the right side. The left lens does not have prisms. The left lens was fine and did not need to be replaced, let alone with the wrong thing. My vision is now double all the time because of that. I have been trying to get this corrected for TWO WEEKS. As I said, my vision is double all the time. I cannot safely drive. I have no idea if this is damaging my vision on a long term basis. I have been calling every other day for two weeks, and LC managers and reps consistently argue with me, telling me there are prisms in my lease. Prisms cause the lenses to be markedly thicker than typical lenses, it’s quite obvious that one is different than the other. I am just being told today, after two weeks, that the store wants to mail my glasses to the lab to be tested, confirm that my left lens doesn’t have prisms, and then they will fix it. I cannot see, and therefore function, without my glasses. The lack of communication, lack of service, and overall inability to achieve the task that they should be able to complete is appalling. This is in reference to the Pearle Vision store in McKinney, TX.

  Luxottica Retail North America Inc.

  Date: 04/29/2024

  Hello ****

  
  

   

  
  

  Thank you for contacting us in regards to (concern). I am providing you with the link to our Luxottica Cares Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  
  
  ***********************************************************************
  
  
  
  
  
  Best Regards,
  
  
  
  LensCrafters Customer Resolution Team

  B. G.

  Date: 04/30/2024

  Ive used the form to no avail. My submission was submitted 4/22/24.

  B. G.

  Date: 04/30/2024

  My ticket number for the case Ive already submitted last week is **SSN*****

• Review fromBrayan B

  Date: 04/25/2024

  1 star

  Brayan B

  Date: 04/25/2024

  Horrible management The so called store manager has made my experience here horrible. I originally order rayban smart glasses, they ordered the wrong pair, even when mentioning multiple times which style I wanted they still got it wrong. I went back, they took it personal and didn't want to order a new one until a bit of arguing. They still ordered the wrong one !!!I go back and the manager is all macho man about the situation and wanted to argue again for a simple exchange. He actually told me it would be better go to a different store! I told him I paid my money already and wanted to just get what I paid for. He refunded my order and had me re order, essentially paying twice now. When I go to pickup the glasses I'm told they're not there after two weeks, 4 weeks go by and no call. I show up in person and low and behold, they have been there for days. I ask to exchange them and they told me, they cannot do it unless manager is there. It's Friday and he won't be in till Monday. I still don't have my glasses after 4 months.

  Luxottica Retail North America Inc.

  Date: 04/26/2024

  Hello *******

  
  

   

  
  

  Thank you for reaching out to LensCrafters via the BBB.

  
  

   

  
  

  We apologize for your in store experience thus far and we are here to help.

  
  

   

  
  

  After reviewing your complaint, we recommend that you reach out to the store manager on Monday, who will be more than happy to help you resolve your ongoing issues.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromGreg M

  Date: 04/22/2024

  1 star

  Greg M

  Date: 04/22/2024

  They’re crafty alright. Andrea and Christine tried to sell me used display model frames as a new pair without disclosure

  Luxottica Retail North America Inc.

  Date: 04/23/2024

  Hello*****
  
  
  
  Thank you for contacting us in regarding your concerns. I am providing you with the link to our Luxottica Cares Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  
  
  ***********************************************************************
  
  
  
  
  
  Best Regards,
  
  
  
  LensCrafters *************

• Review fromJazzmine D

  Date: 04/22/2024

  1 star

  Jazzmine D

  Date: 04/22/2024

  DO NOT PLACE ONLINE ORDERS WITH THIS COMPANY! I ordered a pair of Meta ******* glasses on March 30th in anticipation of my upcoming vacation on April 26th. However, the experience I've had with ******* has been nothing short of a nightmare. On Friday, I realized that I hadn't received my glasses and reached out to *******. To my dismay, they informed me that *** had supposedly delivered and even obtained a signature for the package. However, the delivery location listed was Van Nuys, which is not my address, and the signature provided was not mine. When I spoke with a supervisor Rebeka on April 22nd, she was unhelpful and suggested filling out a lost package form, which would take 1-3 weeks to process. Despite explaining that I needed the glasses for my vacation, she showed no willingness to expedite the process/offer any alternative solutions.Even more frustrating was her refusal to verify the delivery address, insisting that I take the matter up directly with ***. This is unacceptable considering I purchased the glasses from *******, not ***, and expected better customer service after spending $350. I live in a gated community where deliveries require contact with residents, yet no delivery attempts were made. It's apparent that either the delivery driver may have stole it, given the fake signature. I am deeply disappointed in *******'s choice of shipping partner and their lack of accountability. The lengthy turnaround time for resolution and dismissive attitude from customer service indicate that this may not be an isolated incident. Why subject customers to such a frustrating experience when there are countless complaints about ***'s service? I've filled out the form as instructed but have little hope of receiving my glasses in time for my vacation. It's despicable that ******* would allow its customers to be handled this way. I urge potential buyers to reconsider purchasing from *******. DO NOT IGNORE THE REVIEWS!!!!! YOULL REGRET IT!

  Luxottica Retail North America Inc.

  Date: 04/23/2024

  Hello Jazzmine,

  
  

   

  
  

  Thank you for reaching out to Ray-Ban via the BBB.

  
  

   

  
  

  After reviewing your account and previous interaction history, it appears that on 4/22 you were provided with and filled out the Lost Package Form that was sent to you by *******.

  
  

   

  
  

  Please allow up to 3 weeks for the investigation. You'll receive a follow up email communication once it has been completed (5/13/2024).

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromAngela E

  Date: 04/13/2024

  1 star

  Angela E

  Date: 04/13/2024

  I provided glasses from them I requested glass lens they told me they were glass when in reality they are plastic I do not trust them. I made a visit then a call to the location and got the same non truth answer

  Luxottica Retail North America Inc.

  Date: 04/15/2024

  Hello ******,
  
  
  
  Thank you for contacting us regarding your concerns. We are providing you with the link to our Luxottica ************* Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  
  
  ***********************************************************************
  
  
  
  
  
  Best Regards,
  
  
  
  LensCrafters *************

• Review fromTim G

  Date: 04/12/2024

  1 star

  Tim G

  Date: 04/12/2024

  I made sure to input the correct parameters manually because the system was saving the wrong pd measurements in my saved prescription. Unfortunately there system if you have 2 pd measurements will add the together to one pd measurement. Your prescription will then come wrong and now your out 4 weeks and over 1000$

  Luxottica Retail North America Inc.

  Date: 04/15/2024

  Hello ***,

  
  

   

  
  

  Thank you for reaching out to Glasses.com via the BBB.

  
  

   

  
  

  We regret to hear about your order arriving with the wrong PD measurements, and we are here to help.

  
  

   

  
  

  After reviewing your account and previous interaction history, it appears that earlier today (4/15) a pre-paid *** return label was sent to you *********************

  
  

   

  
  

  This return is for a replacement and once received, your replacement order will be sent out to you within 15 business days.

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromCatarina K

  Date: 04/12/2024

  1 star

  Catarina K

  Date: 04/12/2024

  I will no longer support this business! I received a pair of their ******* sunglasses as a gift last year. I have kept these glasses in the case when not in use and have taken good care of them but yet they are all scratched and warped. Its almost like the film on the lenses is peeling off. I contacted the company about my issue and was told it wasnt covered under warranty and the best they could offer me is a small discount off of another pair. I dont agree with that as I dont feel like I shouldnt have to spend more money in order to have nice sunglasses again. I cant even use these anymore as I cant see out of them due to the immense damage. These glasses cost a lot and its crazy how cheaply made they are and their customer service wont do a thing to make it right. If youre going to charge as much as you do for a pair of glasses, they should at least have good craftsmanship and be able to hold up. ****** used to be my favorite sunglasses/glasses brand but they will no longer get my business. I will make sure I tell everyone I know how they treat their customers! I am very disappointed and unsatisfied with this company.

  Luxottica Retail North America Inc.

  Date: 04/16/2024

  Hello ********,

  
  We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $500). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.
  
  
  Promotional Code: *********-50OFF-S9LFVO

  Thank you,

  Luxottica Customer Resolution Team