Reviews

This profile includes reviews for Luxottica Retail North America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Luxottica Retail North America Inc.

  4000 Luxottica Pl Mason, OH 45040-8114

• 

  Luxottica Retail North America Inc.

  730 Forest Fair Drive Store Location 309 Cincinnati, OH 45240

• 

  Luxottica Retail North America Inc.

  11700 Princeton Road 485 Tri County Mall Cincinnati, OH 45246

• 

  Luxottica Retail North America Inc.

  11711 Princeton Pike Cincinnati, OH 45246-2534

• 

  Luxottica Retail North America Inc.

  932 State Route 28 Milford, OH 45150-1900

Review Details

• Review fromChris M

  Date: 02/09/2024

  1 star

  Chris M

  Date: 02/09/2024

  Awful experience at my local (********* **.) Lenscrafters. FIrst, the big brunette at the counter say's "I have to sign the PRIVACY agreement and they don't share my information ".The third sentence say "THEY CAN SHARE MY INFORM6WITH ANYONE THEY WANT".Then, the tech takes me back to the exam room. I asked her if she was going to do a RETINAL Scan. She said "No".So, she does the exam to both eyes and says, "That'll be an extra $35. for the "RECTINAL MAPPING". I LEFT.Lies and decent seems to be their corporate policy.Never going back and recommending no one else does either.

  Luxottica Retail North America Inc.

  Date: 02/13/2024

  HelloChris,
  
  
  
  Thank you for contacting us in regards to your concerns. I am providing you with the link to our Luxottica ************* Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  
  
  ***********************************************************************
  
  
  
  
  
  Best Regards,
  
  
  
  Luxottica Customer Resolution Team

• Review fromJoelee M

  Date: 02/01/2024

  1 star

  Joelee M

  Date: 02/01/2024

  I have received the wrong prescription and each time I reached out to the company for assistance, I would always get someone different. And, they would keep contacting me about my most recent prescription, like they couldn't understand it or something.

  Luxottica Retail North America Inc.

  Date: 02/02/2024

  Hello ******,

  
  

   

  
  

  Thank you for reaching out to Glasses.com via the BBB.

  
  

   

  
  

  After reviewing order *************, it appears that the issue arose with your web submitted prescription at the time of placing the order.  Rather than provide us with a copy of an actual Rx, you entered your values in manually and a mistake was made.  We created a replacement for this order, which is when you then asked for a refund. 

  
  

   

  
  

  Yesterday 2/1, we advised you to send this order back to us for a full refund and your reply was as follows, "Ok, thank you for letting me know.  I unfortunately will not be using your company in the future.  I know it's not your fault directly, but I just think that you won't be in business for the foreseeable future if you continue to do business this way. Thanks again for your help with me today on this."

  
  

   

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromSandra C

  Date: 01/31/2024

  1 star

  Sandra C

  Date: 01/31/2024

  I purchased glasses in late July at the cost of over $500. I tried to wear them, but they were too strong. I went back to the store and asked if they would check the prescription to make sure it was right. They checked and said it was correct and I should go back to my doctor. Unfortunately, I did not go back until this past week. He checked my eyes to make sure the prescription was correct, it was. He then checked my glasses and told me the measurements were wrong. I went back into the store today and talked with them. I was told that there was nothing they could do because of the length of time and that I could see their Dr for him to check the measurements. I has no intention of paying another Dr to check the measurements and then I was told I would have to buy new glasses. I will never go back to Lens Crafters again much less purchase more glasses from them. This was their mistake and now I will have to purchase glasses from another store.

  Luxottica Retail North America Inc.

  Date: 02/06/2024

  Hello *******
  
  
  
  Thank you for contacting us regarding your concerns. I am providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  
  
  **************************************************
  
  
  
  
  
  Best Regards,

  
  

  
  
  LensCrafters Customer Resolution Team

• Review fromSam G

  Date: 01/30/2024

  1 star

  Sam G

  Date: 01/30/2024

  THE WORST Where do i being: -Did my rx incorrectly, where they typed the rx incorrectly putting my + as - Resulting in completely wrong glasses I took the glasses and went home, felt so weird, went back to the store, so they said Oh.. it must be because we used the target brand of lenses which you didn’t get before but they did it anyway without even asking me. They changed it to the brand name and CHARGED me the difference Still with the wrong strength rx Then I suffered for 2 weeks feeling so dizzy and weird Unable to do anything properly since i have bad vision and must wear glasses Until i gave up and went back to ANOTHER store who looked at my history and said that must be wrong And wolahhh.. it was indeed incorrect These people should not be in business In fact, i will file complaints everywhere from BBB to the ** board

  Luxottica Retail North America Inc.

  Date: 01/31/2024

  Hello****
  
  
  
  Thank you for contacting us regarding your concerns. I am providing you with the link to our Luxottica ************* Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  *********************************************************************;
  
  
  
  Best Regards,
  
  Target Optical Guest Service
  
  www.targetoptical.com

• Review fromMichael P

  Date: 01/25/2024

  1 star

  Michael P

  Date: 01/25/2024

  lenscrafter is horrible no follow up on online orders charge you and then say there an error no record of order.

  Luxottica Retail North America Inc.

  Date: 01/26/2024

  Hello $contacts.name.first,
  
  
  
  Thank you for reaching back out to us.
  
  
  
  
  
  
  
  After reviewing your account, it appears that your order *************** was delivered to LensCrafters   16152 WHITTIER BLVD WHITTIER, CA ***** ** **** *** ******** ******************************************************************************************
   
  
  
  
  
  
    Please reach out directly  to the store for further assistance with your order. 
  
  
  
  
  
  Again, thank you for contacting LensCrafters. Have a great day!
  
  
  
  Best Regards,
  
  
  
  $incidents.assigned.acct_id
  
  LensCrafters Customer Service
  
  www.lenscrafters.com

• Review fromBrian E

  Date: 01/22/2024

  1 star

  Brian E

  Date: 01/22/2024

  Came into store to purchase a pair of glasses. Already had something in mind, placed order and got PD measured. Asked the value to compare to my own measurement taken and to ensure accuracy. Was told that it was Illegal to give out. This is just not true. As far as I know I have a right to know that information as it pertains to me and, as it was entered into system, is now part of my patient records and not to be withheld. Felt super shady and borderline illegal. Will never ever purchase another pair of glasses there again. That and even after using insurance the pair of glasses was slightly more expensive then just purchasing them from the manufacturer without insurance. Hope this information is helpful to someone and leads to better practices at the stores.

  Luxottica Retail North America Inc.

  Date: 01/23/2024

  Hello ******
  
  
  
  Thank you for contacting us regarding your concerns. We are providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  
  
  **************************************************
  
  
  
  
  
  Best Regards,
  
  Luxottica CustomerResolution Team

• Review fromJessica C

  Date: 01/20/2024

  1 star

  Jessica C

  Date: 01/20/2024

  1 recently visited a lens crafters in rocky river west gate place in November to get my first pair of Ray Bans. I was in late November and had gotten the glasses in a week. I was super excited with how fast the order came. Once I recieved my glasses there was white smudges all over the frame. I said they were scratches and the girl helping said it was residue. After closer inspection it was infact scratched. She said I would be able to get them reordered and get them replaced. She asked me to sign some folded up paper if I didn't want a warrany. I signed. She said she'd place the order and I'd get a text but most likely a call within 2 weeks. I waited 2.5 weeks and they said the wernt there I said no biggie probably busy with it being the end of the year. I have the ones that are scuffed so I'm not a rush. I wait till after Christmas to check in person as I happen to be in the area for work. They said I picked up the glasses and they were never reordered.... so I asked them to reorder them again and please let me know when they are in. And left. I call Jan 12th to check again to see if they are in and was placed on hold while they checked. They apologized and said they have been in and set off to the side and forgotten about. This is absolutely ridiculous customer service and forgetting to call someone who has been waiting since November for their glasses. I would like to have this resolved in some manor. This has been the worst experience getting glasses I have ever had

  Luxottica Retail North America Inc.

  Date: 01/22/2024

  Hello ********
  
  
  
  Thank you for contacting us regarding your order being damaged, and then you having to go out of your way to check the status of your order. We are providing you with the link to our Luxottica Cares Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.
  
  
  
  To access the form, please visit:
  
  
  
  **************************************************
  
  
  
  
  
  Best Regards,
  
  
  
  LensCrafters Customer Care

• Review fromhannah R.

  Date: 01/16/2024

  1 star

  hannah R.

  Date: 01/16/2024

  WOULD GIVE 0 STARS!!!!! I placed an order on 12/21/2023 for glasses using my insurance benefits before the year ended. Originally, I was told I would receive them by January 2nd. After that, I was told by customer service that they would ship out on January 18; my lenses were finished but they were just waiting for a shipment of the frames I ordered. However, today I get a message stating they have canceled my order, without asking if I wanted to change the frame or anything. They just took it upon themselves to refund my order and said they will never have the ones I ordered in stock. Then they told me the only way to backdate the order is if I pay the $300 order out of pocket and then they will reimburse me. As if I want to even place another order with them. I will never shop here again. I spent $150 for an eye exam, and purchased $300 glasses - for you to cancel my order, and leave me with nothing!

  Luxottica Retail North America Inc.

  Date: 01/17/2024

  Hello Hannah,

  
  

  Thank you for reaching out to LensCrafters via the BBB.

  
  

  We apologize that your order was cancelled, and we are here to help.

  
  

  We recognize that the frame you purchased is now out of stock, and that you used insurance benefits on this order.

  
  

  Because of this, we have provided you with a 100% off code so that you can make a replacement order at your own convenience, and pick out a new frame that you may like. 

  
  

  Unfortunately, we are unable to modify orders once they begin processing, which is why we had to cancel your order rather than lett you pick a different frame. 

  
  

  Your promotional code was emailed to you separatley at ***********************

  
  

  Once again, we apologize for this inconvenience, and we greatly appreciate your patience and understanding. 

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team

• Review fromHeather C

  Date: 01/12/2024

  1 star

  Heather C

  Date: 01/12/2024

  I placed an order on their website 12/19/23 because they had guaranteed delivery by Christmas. It showed it shipped 12/20 but when I kept tracking it didn't show it went anywhere. Obviously the package didn't arrive by Christmas and I had to leave for work so when I returned and it still wasn't there I contacted customer service 12/28. They didn't seem to have any urgency in taking care of me and we were getting ready to leave on vacation. When I got back I called them and had to go through the worst phone tree in history and then the line hung up, I tried 2 more time and finally 1/11/24 I got through and asked to speak to a manager. The ** rep said she would try and help and I explained my frustration and said I don't think she can help as I needed the items weeks ago! She stated that she could refund me but I said that part of the order was on a gift card that I no longer have because I used it on this purchase and it shipped so I threw it away, then she hung up on me and I received an email that said I had to fill out a form for lost package to get my refund and it could take up to 3 weeks!!! For an order I never received and never showed it was delivered! I called back and finally got through to a manager and he was just as bad, no care for the customers, or experience I had. He offered the refunds and again I explained the issue with the gift card...he proceeds to tell me that the people that process the gift card refunds only come in Fridays so I will see an email then. Well it's Friday and it's almost 2pm and still no email. This company is a joke and shouldn't be in business.

  Luxottica Retail North America Inc.

  Date: 01/17/2024

  Hello *******,

  
  

   

  
  

  Thank you for reaching out to Sunglass Hut via the BBB.

  
  

   

  
  

  We regret to hear about your order not arriving, and your refund being delayed, and we are here to help.

  
  

   

  
  

  After reviewing order ********, it appears that the out of pocket costs of $158.21 were refunded on 1/11/2024.

  
  

   

  
  

  Additionally, a refund for the gift card used in the amount of $200 was initiated on 1/11, and you should be re-sent a new gift card within 10 businesss days from that date.

• Review fromArchy D.

  Date: 01/08/2024

  2 stars

  Archy D.

  Date: 01/08/2024

  In 2021, I made my glasses at Lenscrafters, my insurance paid for it, but for some reason they charged me another $55 cash. Throughout 2023, I received enticing postcards with a $100 bonus, 50% off for the second pair, letters came with a 50% off lens, $50 bonus. I decided to order another pair of glasses, when I arrived at the store and showed these coupons, the salesman said: “Forget about the coupons, I’ll make you an even better offer.” As a result, the insurance paid the full price, plus I paid $35 cash this time. Don't believe their discount offers, it's all a deception.

  Luxottica Retail North America Inc.

  Date: 01/23/2024

  Hello ******,

  
  

   

  
  

  We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.

  
  

  Thank you,

  
  

  Luxottica Customer Resolution Team