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Business Profile

Toys

Dixie Union Station

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Regina R

    Date: 07/11/2023

    Store carries lots of merchandise, even I believe some used trains and track. My son (and myself) are new to model railroading. The staff person today could not have been more dismissive, negative, or rude. We will not be back. To give the owner some credit, I did come into the store today with three young children. If the owner were to tell this story, he'd say something about this *** parent waltzing into the store with her unruly children, letting them run wild, potentially damaging the merchandise or worse, hurting a customer. But from where I stand, I came into the store, and while my son asked lots of questions, I really strived to manage my children. Unfortunately, my children, who I might add were not touching because they had been told sternly by him and myself not to, decided to pretend to be frogs, out of boredom. At this point all customers had left. Suddenly the owner yells, "No running!" I whirl around and call to my children. As I'm kneeling down to correct my child, he comes up behind me and bellows, "YOU ARE MAKING IT UNSAFE FOR THE OTHER CUSTOMERS, I MUST ASK YOU LEAVE THE STORE." [Remember, we're the only ones left in the store. Also, why are you yelling?].My daughters burst into tears out of fright, my son puts down the set we were going to buy and quietly leaves the store. I grabbed the children and left. All children are in tears in the car. I was shaking with fright. Forget my business, I certainly did not feel safe in the store.So zero stars for this location. Mothers and children find somewhere else to learn and explore. We tried *********************** afterwards, and it was an incredibly positive experience.

Dixie Union Station is NOT a BBB Accredited Business.

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