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Business Profile

Vitamins and Supplements

HHJTXD, LLC/VitaHustle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, I placed an order with VitaHustle. A couple of weeks later, I logged into my account to cancel any subscription and make sure I wasn’t charged again. Under the subscription page of my account it said “Sorry, there is no subscription account associated to this VitaHustle customer ID” and then on February 10, I was charged for a subscription. When I saw the charge I contacted the company, and told them what happened. They advised me to start a return request and that I would get a refund once it was received back. I went to start a return request and it said they would charge me $9.95. I reached back out and said that I would not pay for their mistake of providing me with the misinformation that I had no subscription and not providing me a way to cancel it. All they did was continue to tell me to begin a return request. I felt the issue was completely ignored. I had to cancel my debit card entirely and contact my bank to make sure no further transactions would be permitted since they are not authorized.

    Business Response

    Date: 02/24/2025

    Dear ** ***** -
    Thank you for reaching out to us through the Better Business Bureau regarding your experience with VitaHustle. We sincerely apologize for any inconvenience and confusion caused by the issues with your subscription and the subsequent charges. 

    Upon reviewing your case, it appears there was indeed an error with the visibility of your subscription on our account management page. While we are still researching this error, the miscommunication about your subscription led to the charge on February 10th, which understandably led to frustration and inconvenience on your part. 

    Please rest assured, as of February 24th, 2025, we have processed a full refund for the charge in question. You should see this reflected in your account within the next 5-7 business days, if not sooner. I Additionally, we have ensured that your subscription has been canceled, and no further charges will occur. We have also taken your feedback seriously and are working to enhance our subscription management system to prevent similar issues from occurring in the future.

    We value your business and are committed to ensuring that all our customers have a positive experience with our products and services. If there is anything more we can do to assist you or improve your experience with us, please do not hesitate to reach out directly. 

    Thank you very much. 

    Sincerely,
    VitaHustle

  • Initial Complaint

    Date:11/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product off of this website and it was 50.00. I accidentally put in the wrong shipping address because I’m working out of town and I put the wrong hotel address. I emailed them right after i seen the confirmation that i had the wrong address. They never responded. I went on the website and emailed them 5 more times. No response . The next day k get a email saying my product shipped. Then it had in fine print if you have put in the wrong shipping address and your product has shipped they aren’t able to do anything about it. Im beyond upset and would like my money back or delivery to the correct address. Correct address is *** ***** Blvd ********* ******** *****

    Business Response

    Date: 12/02/2023

    Hello, 

    Please accept my apologies for the delay. 

    The address was corrected and reshipped the items to the customer at no cost on Nov 18. 

    The reshipment is delivered on 11/27/2023 - ******************* **********************/WebTracking/track?HTMLVersion=5.0&loc=en_US&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&track.x=Track&trackNums=1ZE6360RYW93389913

  • Initial Complaint

    Date:06/23/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business does not offer an efficient way to cancel a subscription. I have tried several times and they tell me to enter my email address and that I will receive an email. I still haven't received a response from the company. There is no contact phone number or physical address on the website so I can't call or write customer service. The only option is to email.

    Business Response

    Date: 06/24/2022

    *****,

    We make it easy for our customers to unsubscribe through our website however sometimes their activation email gets stuck in spam, which may have happened here.

    This customer reached out to us on June 16th to cancel their subscription and we promptly did so.

    I've attached a copy of our correspondence through Zendesk as well as a screenshot showing that their subscription has been cancelled in our Recharge app.

    Thank you.

     

    Business Response

    Date: 06/24/2022

    Hello,

    We make it easy for our customers to unsubscribe through our website however sometimes their activation email gets stuck in spam, which may have happened here.

    This customer reached out to us on June 16th to cancel their subscription and we promptly did so.

    I've attached a copy of our correspondence through Zendesk as well as a screenshot showing that their subscription has been cancelled in our Recharge app.

    Thank you.

     

    Customer Answer

    Date: 06/29/2022

    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

    Customer Answer

    Date: 06/29/2022

    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

HHJTXD, LLC/VitaHustle is NOT a BBB Accredited Business.

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