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Business Profile

Animal Health Products

PBS Animal Health

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for PBS Animal Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered via an online shop on 3/5/25 on the website and checked out with the website for 2 day shipping for 21.99. The need for expedited shipping was available so I chose to check out and use this company due to my urgency needing the product for my sheep. I have some that have progressed fast with a specific parasite so the need was very urgent. The package that was delivered today only had half my shipment which did NOT include the dewormer that I specifically needed fast. I called the company and spoke to the representative in which she explained she would ask about refunding me the shipping cost and getting the dewormer out by the end of the day and she would call me back. Received a call back about an hour and a half later explaining to me that it will be here sometime next week and there would be no refund for shipping. She gave me the email to file a formal complaint with her manager who gave the decision. I explained again my urgency for needing it today and my livestock could die over the weekend as a result of their false advertising and not fulfilling what they are charging people for. This is theft. The item was not shipped until today and nothing was considered even when I explained thoroughly my urgent situation. This company doesn’t need to advertise falsely with shipping methods especially when they didn’t even put the product I ordered in the mail until after I called today.

      Business Response

      Date: 03/14/2025

      We understand your
      complaint is in regards to advertising issues on our shipping procedures. We
      appreciate the opportunity to clarify this matter.

      Upon reviewing your order,
      we see that it contained two items: a temperature-controlled product (11166-1)
      and a standard item (12903-1). As outlined in our shipping section during
      checkout, the "Second Day Air" option selected applies specifically
      to vaccines and temperature-sensitive items. This is why your non-bio item
      (12903-1) was shipped via ground rather than expedited.

      The $21.99 shipping fee
      covered the shipping of item 11166-1, which was processed correctly. According
      to our records, this item shipped on 3/5/25 and was delivered on 3/7/25 at 3:17
      PM, meeting the two-business-day timeframe.

      We understand that this
      may have caused some confusion, and as a gesture of goodwill, we provided a
      coupon code to address any inconvenience. 

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