Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1, 2023 I wrote a check in the amount of $8,124.00. I selected faucets and tile for my bathrooms. Work was to finally begin in November. The job was cancelled twice the end of November with no new start date given. I told them I was going to find someone else that would actually do the job. I was told I would get a refund in an email December 16. I can no longer get ahold of the company and have had no further contact. They don't answer the phone or return messages or emails.
  RES-Comm Construction LLC **** ******** ** **
  Canton OH ***** ***** ***** **** ***** *** ********* ** ***** ************

  Business Response

  Date: 03/16/2024

  Sorry for the delay had a family member in hospice.   This project was approved in September which the owner was told ordering material for 2 bathrooms, which she had to select the faucet style and flooring from one of the suppliers. The owner was told , delivery time is 6-8 weeks order which would put us into November, and the owner said that's fine. At that time a start fee of $ 8,124.00 was given and my plumber got started on ordering all material needed from a picture given by the owner to match the 1/2 bath style. All fixtures, pedicle style sink, toilets and material needed for this project. Most of the material was a " Special order ".  I told the electrician, drywaller and painter to schedule this project was approved.

  I was told November 10th, from the owner she needs to change the project from 2 bathrooms to the 1/2 bathroom only and would the start fee pay for the project, due to she's getting a Divorce . I told her I'll have to go over the quote to adjust and we'll start on the 16th. I did have to cancel two times , due to finishing a kitchen project and my subs also couldn't start as well , I did stated we'll diffidently start on Monday after Thanksgiving. She emailed me on 11/21/23 , that she got someone else to start on Friday 11/24/23 and she never told me that she's getting someone else and what's her money back.

  I emailed her about the return of all material will take time for a refund 30-60 days and she will have to pay all labor involved , before any refund is given. My subs were complaining about the cancel and they turned down other projects and myself also, that she canceled 2 days before start. It's taking longer for a refund due to all special orders from the suppliers which don't like to refund and the labor cost involved is costly also and she'll be getting a refund when and only when it's complete.  I'll email her the final by April after reviewing all is complete.        Tim Cross Res-Comm Construction

   

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  The project would have gone through as planned if the workers showed up when they were supposed to,  They didn’t show twice so I no longer wished to work with this company.  
  
  I only picked out faucets and flooring.  Showing someone a picture of an idea does not give them free range to select anything.  If you asked me to pick faucets and flooring, which were also in the picture i assume you will ask me about everything that will be in my bathroom.
  
  I had absolutely no communication from the company for months.  Wouldn’t answer email or phone calls.  I contacted a lawyer thinking the company must have gone out of business.
  
  
  
  Regards,
  
  
  ***** *****

  Business Response

  Date: 04/06/2024

  First of all I did email her on March 6th about the progress of the refund and also on April 1st and no response from both emails. I have all the info I need from my subs that was involved with this project and she'll be receiving my invoice / refund for review by April 10th.  

  Also I never said there would be a refund by Dec.16th , I stated most of the refunds will take 30-60 days, seeing most of the material needed for both bathrooms where Special Orders did take longer to receive refunds with restocking charges involved .  

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
  

  Again, the only items i picked out were flooring and faucets! Nothing else should have been selected without my approval!
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 04/20/2024

  RES-COMM HAS GIVEN THE CUSTOMER HER INVOICE AND REBATE FOR THE SERVICES FOR HER PROJECT, THEN SHE CANCELLED THE PROJECT 2 DAYS BEFORE STARTING , ALL THE CHARGES WAS LABOR INVOLVED FROM GETTING MATERIAL AND RETURNING MATERIAL, GAS INVOLVED,RESTOCKING FEE AND STORAGE FEE FOR THIS PROJECT.  

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  The project would have gone through as planned if the workers showed up when they were supposed to,  They didn’t show twice so I no longer wished to work with this company.  
  
  I only picked out faucets and flooring.  Showing someone a picture of an idea does not give them free range to select anything.  If you asked me to pick faucets and flooring, which were also in the picture i assume you will ask me about everything that will be in my bathroom.
  
  I had absolutely no communication from the company for months.  Wouldn’t answer email or phone calls.  I contacted a lawyer thinking the company must have gone out of business.
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 05/02/2024

  This has been going on for months and I did send emails to her with no response, except for the the final invoice and her refund. Her lawyer has called my office and I did responded to her message , had to leave a message , but no response yet. 

  The only thing she had to pick out was the faucet and flooring, the rest was ordered from the picture which was the same material needed.

  I had to cancel 2 start dates with was in the same week due to finishing a previous project. Res-Comm has the right to delay the project or start time .

  I didn't start this mess to customer did, canceling 2 days before start