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Business Profile

Portrait Photographers

Denise Bennett Photography

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered football pictures in October 2023. I paid $45 via check to receive a memory mate ,2 5x7s, 2 buttons, and 4 3x5 pictures. I only received 2 buttons and 4 3x5s. I did NOT recieve the memory mate or the 2 5x7s. I have contacted them many times. They called back in December 2023 saying they would send pictures to school but come end of January 2024 I still do not have pictures and neither does the school. Now I called them and bennets photography said they would bring me pictures to my house and had not and ive been calling them since the middle of February 2024 and still at the end of March 2024 they are refusing to answer my phone calls and are not calling me back when I'm leaving messages. I just want my pictures that I paid for.

    Business Response

    Date: 03/25/2024

    Hi! We are very sorry that she has not received the rest of her order.

    The pictures were originally delivered in September. She contacted us in December saying she was missing items. Her whole order was reprinted and delivered to the school her son attends (other deliveries were made at the same time to the same school and those deliveries made it to the appropriate people) in December.

    The customer called in January stating that the reprints never made it home. We again reprinted the whole order and delivered it to her home a week after she called in January. No one was home and the pictures were left on the porch.

    It is currently March and spring break started Friday. Our busiest days are Friday, Saturday, and Sunday (those are the days we shoot). She called Friday afternoon 3/22 and Monday morning 3/25. We call customers who call late Friday through Sunday back on Monday afternoon. Since it is Spring Break the school is closed and the athletic director is on vacation. The administrative office (the old ***** **********) is open this week. The pictures will be delivered to the Administrative Office sectary by noon tomorrow 3/26. That way we have a third party that can confirm that the pictures were printed and picked up by the right person. 

    Thanks, Bennett's Photography

    Customer Answer

    Date: 04/02/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I received all my pictures plus some extras and I consider this complaint resolved.


    Regards,


    ******* *****

Denise Bennett Photography is NOT a BBB Accredited Business.

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