Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I test drove a 2003 ***** minivan they have posted on ******** marketplace. Every time I went over a bump it rattled. So I pulled over and looked under the van. And it was rusted so badly I dont know whats keeping the engine cradle in place. Someone tried to hide all the rust with a lot of undercoating but I imagine it probably cracked from the engine cradle moving. I could actually put my finger through what should be solid metal in the floorboard. I dont know if they knew about it before I drove it. But they know now and its still posted for sale.
Business Response
Date: 12/12/2024
All of the structure is fine. The vehicle has been sold approximately 3 weeks ago and is being driven around daily.Customer Answer
Date: 12/12/2024
Complaint: ********
I am rejecting this response because: he messaged me trying to make me look like i'm some angry guy just out to get him. i am angry that he is such a dirt bag that he would do that. but he admitted that he bought the van and tried to sell it to me knowing it was rotted away. and he sent me pics of a van as supposed proof there was nothing wrong with the van. that's not the same van. at least not the same underside. I know what i saw. that's not it.
Sincerely,
**** **********
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