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Business Profile

Cable Installation

American Broadband & Telecommunications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Installation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15th I called to have my phone service turned off. Today is Feb 16, 2024, and the service is still on and I have a bill for the time that the phones should be off. No one has answered the phone since Dec 15th. I have left my name and number at least 5X since. I went to the website and also filed a complaint. I have no response from anyone. I am beyond annoyed. This is horrible customer service. I expect someone to call me and find resolution for this issue. I don't believe I should be held accountable for the most recent bill or any future bills.

    Business Response

    Date: 04/03/2024

    Fastwyre Broadband does not provide service to this customer and we believe this complaint should have been sent to American Broadband OH. Thank you!

    Customer Answer

    Date: 04/03/2024



    Complaint: ********



    I am rejecting this response because:

    I am not sure who Fastwire is, are they speaking on behalf of American Broadband? I would like to hear from American Broadband, or whoever speaks on their behalf. The customer service line is ************ and website is ***********************



    Sincerely,



    ****** ********

  • Initial Complaint

    Date:08/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my old old phone temporarily. I got a free new phone from a booth at Social Services. I never activated it or anything because I found my original one. I have been trying to return the new one so I can have it stop interfering with use of my original one. I have followed these steps as requested: sent normal email w/ explanations on computer; then told to write it out, take picture of it to send in email, then again with a fax; latest is to send handwritten letter in standard mail to them. When I call them, they hang up. They have all of my personal info. They hang up on me. I did not sign anything. The booth is gone, they have not returned.

    Business Response

    Date: 09/07/2023

    This account has been disconnected. We have solved this issue in favor of the consumer. We appreciate her business while with us. She does not have to return the phone.

American Broadband & Telecommunications is NOT a BBB Accredited Business.

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