Complaints

This profile includes complaints for Expresso Car Wash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Expresso Car Wash, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Expresso Car Wash, Inc.

  201 Illinois Ave Maumee, OH 43537-2160

• 

  Expresso Car Wash, Inc.

  3211 Woodville Rd Northwood, OH 43619-1525

• 

  Expresso Car Wash, Inc.

  6859 Airport Hwy Holland, OH 43528-9584

• 

  Expresso Car Wash, Inc.

  5440 W Central Ave Toledo, OH 43615-1502

• 

  Expresso Car Wash, Inc.

  1010 W Alexis Rd Toledo, OH 43612-4202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was scratched by an employee at the *********** location, I filed a report with the manager, he said the company would contact me and they didn't. I have called at least 3 times and left messages, and have emailed them with an estimate for the repairs. They are liable and should have insurance for this matter but either way they are responsible for the damage.

  Business Response

  Date: 05/20/2025

  In response to Mr. ********* BBB complaint:

  We have no record of an email or physical damage claim form on file.

   

  After investigating, I was able to ascertain the following:

  That Mr. ******* received a car wash, date unknown, on a weekend a few weeks ago.  The fill in manager, ********** asked him to fill out a damage claim report and that the head manager, **** would contact him to look at.  The alleged scratches could not be explained, and Mr. ******* said he was busy and would bring the claim back later (after filling out). We would be happy to discuss with Mr. ******** since no opportunity was given.  He arrived with a dirty car, received a car wash and noticed scratches on the vehicle.  ****, our GM would need to look at on site, as being a locally owned reputable business for more than 55 years, we would like the opportunity to ascertain how these scratches could have been caused by our equipment.  Please have Mr. ******* contact **** at: ************ at his earlies convenience.

   

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change at Expresso Car Wash a few months ago and it cost me $26.66. Went in this week for another oil change and suddenly now it was 30 bucks. Found out they put a 4 dollar tip in without my consent.

  Business Response

  Date: 10/12/2022

  [BBB transcription via email from the business]

   

  In response to claim ID ********. This is unacceptable by our company and after investigating, one individual has been terminated as they have tried doing this before. The customer will have a check mailed to the address they provided for a full refund. We apologize on behalf of Expresso, as this is NEVER promoted or tolerated. Customer email is: *********************

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I knew they were going to say that cause they never want to take responsibility.  My trick front end is over 4ft high.  No car could hit it,  no scratches pushed in both sides left more than the other.  The only place it was at was the car wash.  No where else.  I shouldn't have to put a claim into my insurance company.  They should have to pay for it.  I was willing to go half but they are too greedy to except that.  Sad that they won't take responsibility for this.  Cause I'm 100 percent sure it happened there.  I take very good care of my car,  to say that it could've happened some where else is degrading.  
  
  
  
  Sincerely,
  
  
  
  **** ******

  f and half with me, but ***** the Vice President said its not their fault. It seems like its never there fault. They said to claim it on my insurance, but why should i when it happen there. I don't mind paying half but they out right said its not there fault and they could get away with it cause they said there is no proof it happened there. Its a shame, I'm on social security and this is how They run their business. Its a shame If you read some of their reviews, people have complained that accidents have happened there, including a fend coming of and scratches on their cars, but its never their fault. At least be honest enough and pay half

  Business Response

  Date: 10/12/2022

  [BBB transcription via email from the business]

   

  In response to ID ******** The customer states their vehicle is hardly taken out of a pole barn, and it has never been in an accident. I have no reason to believe this is not true. However, we have the vehicle in our wash tunnel for approximately 2 minutes. Furthermore, the customer is in the vehicle while going through. After washing 100's of cars before and after this vehicle without incident, I have no evidence that any equipment broke/failed in any way. The type of damage described would have had required loud blunt force, which the customer did not hear. I cannot in good conscience pay for damages (half or full) that does not occur on site. While I am not going to attempt to guess where the damage occurred, any customer coming in for a car wash implies that the vehicle was in fact dirty. I have no idea where the vehicle was in the 23 hours and 58 minutes, or weeks/months prior to visiting our ********* site. With over 30 years of experience in the industry, when in question, the customers insurance company should step up for their client. If the customer submits the claim, their insurance company will investigate and if they find we are at fault we always pay for the damage. Please submit to the insurance company as they are always welcome to investigate any of our sites as all equipment is *** certified.