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Business Profile

Countertops

Toledo Custom Countertops LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Bill W

    Date: 12/26/2023

    Had them install my countertops and did a great job, I am so happy with how the turned out.

  • William G

    Date: 12/22/2023

    Toledo Custom Countertop / CRD Construction ( sub=contractor for Lowes Countertops Installation). They came to install the countertop on 12-5-23. After install I notice small chips around the sink, not properly sealed, sink overhangs on two sides. They then came to install the backsplash on 12-12-23. The back splash had electrical outlets which I removed. On 12-14-23 I could not reinstall the outlets due to being cut out of square and not straight. I contacted Toledo Custom Countertop at approx. 430pm the same day, I was told they would talk to their team and get back to me. On 12-15-23 I never received so I contacted *****, and they opened a work order. Upon further inspection of the countertop, I have many issues with the work. The countertop edge does not match the backsplash edge, The sink still has chips all around the edges, sink not properly sealed, countertop overhangs the sink opening on 2 sides, electrical outlets not straight or square for electrical box extensions, backsplash is not cut straight where the microwave is installed. It is tight to the microwave in the middle and has gaps at the end. The gap is so if the microwave goes bad it can be removed without chipping the backsplash. ***** said the contractor would be calling me no later than 12-18-23. I never received a phone call; I reached out to Lowes, and they were shocked that I never heard back from the contractor because Toledo Custom Countertop / CRD Construction the closed the service order out. They never showed up to look at the problems, never called to talk to me. But did sent me 600 plus emails that said they would be getting ahold of me, never did as of to date. THER IS A REASON THIS COMPNY ONLY HAS A 3.5 STAR REVIEW HERE AT THE BBB. BECAUSE THEY DON'T CARE ABOUT YOU OR ME JUST GETTING OUR MONEY AND RUNNING. I have pictures of all of this but cant upload here, but did upload on ****** reviews if you want to see them.

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