Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Countertops

Toledo Custom Countertops LLC

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromBill W

    Date: 12/26/2023

    5 stars
    Had them install my countertops and did a great job, I am so happy with how the turned out.
  • Review fromWilliam G

    Date: 12/22/2023

    1 star
    Toledo Custom Countertop / CRD Construction ( sub=contractor for Lowes Countertops Installation). They came to install the countertop on 12-5-23. After install I notice small chips around the sink, not properly sealed, sink overhangs on two sides. They then came to install the backsplash on 12-12-23. The back splash had electrical outlets which I removed. On 12-14-23 I could not reinstall the outlets due to being cut out of square and not straight. I contacted Toledo Custom Countertop at approx. 430pm the same day, I was told they would talk to their team and get back to me. On 12-15-23 I never received so I contacted *****, and they opened a work order. Upon further inspection of the countertop, I have many issues with the work. The countertop edge does not match the backsplash edge, The sink still has chips all around the edges, sink not properly sealed, countertop overhangs the sink opening on 2 sides, electrical outlets not straight or square for electrical box extensions, backsplash is not cut straight where the microwave is installed. It is tight to the microwave in the middle and has gaps at the end. The gap is so if the microwave goes bad it can be removed without chipping the backsplash. ***** said the contractor would be calling me no later than 12-18-23. I never received a phone call; I reached out to Lowes, and they were shocked that I never heard back from the contractor because Toledo Custom Countertop / CRD Construction the closed the service order out. They never showed up to look at the problems, never called to talk to me. But did sent me 600 plus emails that said they would be getting ahold of me, never did as of to date. THER IS A REASON THIS COMPNY ONLY HAS A 3.5 STAR REVIEW HERE AT THE BBB. BECAUSE THEY DON'T CARE ABOUT YOU OR ME JUST GETTING OUR MONEY AND RUNNING. I have pictures of all of this but cant upload here, but did upload on ****** reviews if you want to see them.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.