Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that i have not received. *** has ignored my case. *** has ignored my email and phone calls asking for a updates. *** has had ample time and ability to respond but neglects to inform me of my case or produce results. I have since hired another person to do the job. I filed a fraud complaint with my bank against jgi LLC. but *** fought to have that payment forced down my throat. He tells the fraud specialists that "he will call me soon". it's been two years and no attempt by *** to respond to my inquiries has been made. No phone call has been made by *** or recieved by me from ***. He's had more than ample time to do this job. He's had more than ample time to respond.. i want my $1500 back from this criminal. I'm a severly disabled veteran on a fixed income. *** has taken advantage of me. Judging by his google reviews, *** has taken advantage of others as well.

  Business Response

  Date: 08/11/2022

  [BBB Transcription via Email]

  ****** ********** <*****************>
  Attachments
  2:59 PM (8 minutes ago)
  to me, ***, ******
  
  Good afternoon ********,
  
   
  
  On behalf of *** LaRiviere, please see below our response to the complaint made by Mr. ***** ******** regarding our business.
  
  After reviewing Mr. ********’s complaint, we believe that the statement has no validity. Below are the reasons as to why.
  
   
  
  A letter was provided by attorney ***** ****, which states that Mr. ******** was no longer his client (Please see attached). We had decided to take on Mr. ********’s case because he had stated that Mr. **** represented him; however, this was not the case. Mr. **** had withdrawn from representing Mr. ******** in 2012.
  Attached are the emails that we have received over time from Mr. ********. The emails sent had drastically shifted the focus of the investigation. Many of the emails we had received were sent by Mr. ******** in the middle of the night.
  Our research analyst had completed research for Mr. ********’s case. *** had contacted Mr. ******** via phone in mid-2020 and stated that we were no longer able to assist him. During this conversation, *** had stated that Mr. ******** had a small balance left from his retainer fee. *** stated that he would refund Mr. ******** the remaining balance, and Mr. ******** had told him not to. Please note that Mr. ******** had paid $1,000 total from the retainer costs, not $1,500. He was also charged an additional $25 since he was paying with an American Express card, due to the high transaction fees.
   
  
  Please feel free to contact me if you have any questions or concerns. I can also be reached at the number below on M-F during our office hours (9AM-5PM ET).
  
   
  
  Thank you,
  
   
  
  ***** *****
  
   
  
  JGI, LLC.
  
  **** ***** ***
  
  ******, OH *****
  
  ************