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Business Profile

Tattoo Removal

Removery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoo Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading advertising, additional information after the fact. Down played healing time and painful side effects. Removery using WestLake portfolio management on behalf of covered care.

    Business Response

    Date: 02/12/2025

    Hello Mr. *****,

    Thank you for reaching out to Removery.
    You purchased a Complete Removal Package on 12/7/2024 and signed our Payment
    Agreement that specifically addresses our refund policy. You also signed an
    Informed Consent which details all possible outcomes and risks of tattoo
    removal. I have attached both documents to this response.

    When you first reached out to
    request a refund of your loan that funded this removal package, we explained
    the refund policy and denied the request. I do not recall you mentioning the
    blistering being a concern, but please rest assured that blisters are a very
    normal side-effect of tattoo removal (this is explained in the Informed Consent).
    The studio can review good aftercare with you so please don’t hesitate to reach
    out if you ever have any similar concerns.

    Removery successfully serves
    thousands of customers every year across approximately 150 studios in 3
    countries (US, Canada and Australia) and we have provided over 1 million
    treatments! We recognize the decision to embark on tattoo removal is a not a
    decision made without much thought and research. We have built an excellent
    reputation based on the service we provide, our dedication to our clients and
    we hope that you will give us the chance to provide another treatment. While we
    are unable to issue a refund or cancel your loan, your complete removal package
    never expires and so if you decide to take a break from removal the package
    will be yours to use when ready. As of now we have left your March 1 appointment
    booked and we hope to see you then.
    Sincerely,

    Maggie ********
    Client Relations Specialist
    ************

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