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Business Profile

Mailing Services

The UPS Store #0226

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get a real estate sales document notarized. The notary at UPS Store #0226 charged $45 for a service that is mandated by Ohio State Statute not to exceed $5, this pursuant to Ohio revised Code 147.08 (A) (1) and 147.08 (C). The business refused to refund the overcharge and never advised me of the $45 fee prior to notarizing the document.

    I approached the manager about this overcharge and they refused to refund the fee, I am also going to be filing a formal complaint with the Ohio Secretary of State - Notary Commission.

    Business Response

    Date: 03/23/2023

    Hello,

    We charge $5 per act for any notarial act, that is set by the State of Ohio. A link below will bring you to the State's page and allow you to read the rules and regulations for being a Notary in the State of Ohio. We were fully in our right and legal to charge $5 per notary and there were 9 total notarial acts required. 

     

    Link provided:

     ****************************************************************************************************************************

     

    Thank you

    Customer Answer

    Date: 03/23/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    The business is charging excessive fees.  The Ohio Revised Code, section 147.08(A)(!) and 147.08(C) clearly states the following: "The fees charged under division (A) of this section shall not be calculated on a per signature basis."  This is clearly stated and in layman's terms.  I also intend to pursue the matter with the Ohio Secretary of State's Notary Division to pursue suspension or revocation of the Notary's license if this matter is not resolved amicably in this forum.



    Regards,



    ******* *************









     

The UPS Store #0226 is NOT a BBB Accredited Business.

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