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Business Profile

Gymnastics Classes

Lakeshore Dance & Gymnastics, Inc.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my daughter up for a camp on Monday, 11/14. I had a credit in my account for $48.00, and the camp was $40. When it went through the process l noticed my credit card was charged the additional $40, which they should used my available credit. I called the same day as I had to cancel and was told I could do so online. I tried to, and was unable to do it. I then called for the next 3 days an could not get ahold of anyone. Finally on 11/17, I spoke with someone who told me I wouldn’t be refunded $40, which should have never been charged in the first place because I had a credit for $48. If there is no refund, I should have $8 worth of credit left. I’m seeking my refund of $40 which should have never been charged from my credit card. In addition in 2020, I paid for a ballet costume that was never given to me and I did not receive a refund on that. They cancelled due to Covid and did not send us the costume. Completely mismanaging and taking advantage of consumers, due their outdated systems and the pandemic. I’m fine with the no refund policy, but that should have been taken from my available credit on file, not a new charge!!

    Business Response

    Date: 12/08/2022

    The costumer has some information incorrect. She registered herself and allowed the online system to charge her card, it was not charged automatically and the online system is up to date. The online system does not have an option for parents to apply a credit, however she could have registered for the event without making a payment. A staff member did speak with her on the phone that week to try to resolve the situation. We have a no refund policy, which the customer was aware of at the time of registration. We gave the costumer a credit for what she paid and we offered to extend her expired registration fee out of courtesy for the inconvenience. She still has both credits on her account. Emails from 2020 show we did reach out multiple times for the customer to come pick up her daughter’s costume, however she chose to not pick it up.

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    The business' statement is untrue. You are unable to register online, without entering a credit card number. Because I had a credit on file, I was told when I called after the fact that the credit should have been applied and she was going to try to have accounting rectify it. I was then told "sorry, too bad" basically and they were unwilling to fix it. I understand the no cancellation policy, however, that should have forfeited my credit and my credit card should have never been charged since I had a credit on file that fully covered the event.

    I am expecting a refund and will continue to pursue this matter until I receive one. This is bad business.


    Regards,



    ****** ******









     

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