Business Profile

Insurance Companies

Progressive Corporation

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Complaints

This profile includes complaints for Progressive Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,752 total complaints in the last 3 years.
2,028 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got into a big car wreck with my pregnant wife 2 weeks before delivery in our 2022 ford lightning. The other driver was 100% at fault their insurance only covered 25k the repairs are 43k on a vehicle worth 58k; the vehicle has been out for 6 months and progressive is refusing to total my vehicle even though it’s met the “threshold” according to the repair shop (they’re shocked that it hasn’t been totaled) the manager for the claim Mr.****** seemed apathetic and dismissive of my concerns. I have been with them since 2017 and this is disappointing I will cancel once this is done if they do not total the vehicle.
Business Response
Date: 02/21/2025

February
21, 2025

Better Business Bureau, Inc
200 Treeworth Blvd.
Broadview Heights, OH 44147
Attn: Melissa Neal

File: ******** / **** ********
Policy:
********* (Personal Auto)
Claim:
************
NAIC: *********
Progressive
Paloverde Insurance Company

Dear
Ms. Neal,

I am responding to your inquiry dated February 8, 2025. I have reviewed the
complaint and the claim file, and I am pleased to provide the following
information.

Mr.
******** was initially pursuing a claim against National Liability and Fire
Insurance Company (National Indemnity) for damages to his 2022 Ford F150, as he
was not at fault for the accident.

On
January 3, 2025, his attorney informed us that the claimant’s insurance carrier
had issued a check for their policy limits of $25,000. However, the damages to
his vehicle exceeded that amount.

On
January 22, 2025, our adjuster contacted Mr. ********’s preferred repair shop,
which stated that all repairs were completed except for an airbag module, which
was expected to arrive on January 31, 2025.

We
completed a supplement on February 17, 2025, at the body shop for the
additional damages not addressed by the other insurance carrier.

On
February 19, 2025, we contacted the shop and were informed that they were
having difficulty calibrating the newly installed sensor. They have been in
contact with Ford to resolve this issue. The only outstanding matter is the
bill from the service department. Once we receive that, we will review it and
issue payment accordingly. The damages to Mr. ********'s vehicle are estimated
to be less than 75%.

I
spoke with Mr. ********’s attorney this morning and explained the situation.
She informed us that the claimant’s insurance carrier had voided the check, and
we will need to pursue subrogation to recover the costs.

We
trust that this information adequately addresses the concerns outlined in the
complaint. If you have any questions, please call me at 337-347-5747.

Sincerely,

John
********
Claim
Manager
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/14/24 I came home from work and parked my car on the corner of my block. I was awoken at 4:00 AM in the morning and told that someone hit my car. I got up and went outside to see what happened. When I went outside, I saw a lot of damage to the front of my car, a long scratch down the passenger side , and side of the bumper. I filled out a police report and then called Progressive Insurance company. My car was towed to the mechanic by the end of the week. I still do not have my car back. I was first told that they were only going to fix the front of the car, I disagreed with them about that decision. For the last couple of months they said that they were investigating. They kept asking me for video, or any other proof of what happened. If I was asleep in my bed, how would I know what happened? I gave them the name, badge number, and phone number to the police officer that came to the scene. I put in 2 complaints with the Insurance commission, before they actually gave the mechanic permission to fix my car. Today 2/6/25 they only gave the mechanic enough to fix the front of my car. I was recently shopping for new insurance and the premiums were extremely high, Allstate said that I had 4 points on my driving record, and that I was At fault for an accident. I asked if it was from something that happened a long time ago?, they said that it was put on my record in November of 2024. Chad ****** from Progressive said that it was from an accident in 2020. That was a lie because now my insurance is $416.00 per month, I was paying $140.00, before someone hit my car. I have never seen the final report from the investigation. My issue is , I was asleep, whatever happened that night, I did not do it. It doesn't make sense. The least they could do is let me see the results from the investigation, and the proof that they used to make their decision, and I would like the At Fault and the points taken off of my record.
Business Response
Date: 02/20/2025
February 20, 2025

Better
Business Bureau, Inc.
200
Treeworth Blvd.
Broadview
Heights, OH 44147
Attn:
Melissa Neal

File:    ************/***** ******
Policy: ********* (Personal Auto)
Claim: ************
NAIC: *********
Progressive
Advanced Insurance Company

Hi
Ms. Neal,

I’m
writing in reply to your recent letter. Thank you for the opportunity to
respond to
Ms.
******** concerns. She reported this claim to us on November 11, 2024. She
stated that her 2015 Mazda CX-9 was struck by an unknown vehicle while parked.

When reporting the
damages allegedly related to the above loss, Ms. ****** advised the damages
were to the driver’s side quarter panel, passenger side quarter panel,
passenger side tail light, drivers side tail light, passenger side front
fender, grille and front bumper area of the vehicle. She advised there was no
pre-existing damages to her vehicle less the passenger side mirror which
occurred at a drive thru. The damages being claimed did not match the loss
details provided by Ms. ******, so in our effort to find coverage for the
damages, we investigated to make sure we were covering the correct damages to
put her vehicle back into pre-loss
condition.

While attempting to
find coverages for these damages we ran a Vehicle Sighting Report. In that
report we noted that the damage to the driver’s side that Ms. ****** was
claiming were visible as far back as July 31, 2024. We also noted that the
damages to the rear were visible as far back as April 2023. The physical
evidence obtained during our investigation was contrary to the claim Ms. ******
was making.

We provided Ms.
****** an additional opportunity to help support her damage claim asking for
additional details, witnesses and other potential evidence that could help
support her claim. After additional reviews, we found that not all damages
being claimed were related to her November 11, 2024. We paid for the damages we
could confirm as loss related to put her vehicle back into pre-loss condition.
We provided a copy of the estimate of covered damages to her.

Additionally, I
understand Ms. ****** is frustrated with the current rates of the industry.
When I spoke to Ms. ****** regarding the loss from 2024 she was concerned that
she was receiving quotes higher than normal because she was placed her at fault
for this loss. I assured her that our liability determination for this loss didn’t
put her at fault, but she did have a prior loss in 2020 where she was at fault
for striking a pedestrian.

I hope I’ve cleared
up what occurred. If you have any additional questions, please feel free to
contact me at 610-249-0559.

Sincerely,

Chad *****
Claims Supervisor
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Claim #************ Date of loss 06/21/2024 Policy # *********

My place in ******** was broken into late June of last year. I have an RV policy with Progressive, and a home policy with another company. My home insurance policy covered the things taken from the home. I filed a separate claim for the damage to the RV and the contents of the RV. It took some time to coordinate with the adjusters to meet with me but that happened Sept 4th the adjuster was great. I got a check soon after that, I never heard anything about the contents. I wrote a bad review on the email that Progressive sent me and was contacted by Selena almost immediately. She told me that there wasn't anything filed for the contents. I had given that information to the wrong person evidently. She did have the list of everything that was stolen for some reason. So I made a detailed list of the things we knew were stolen out of just the RV. After compiling this I was sent a way to send the file via email. After some time passes I call Selena and ask what is going on with the prosses of getting a settlement. Selena informs me I need receipts and or pictures of everything that was stolen. I don't necessarily have that but do the best I can to put this together. I resend everything to her with an explanation of what I have and some explanation on some of the pictures I sent. Now each time I call I either get an excuse as to why she has not contacted me or I leave a message and do not get a call back. I have even had my insurance agent send a email to her with no response. I would like to get this issue solved. I think 6 months plus is more than enough time
Business Response
Date: 02/24/2025
February 24, 2025

Better Business Bureau, Inc.
200 Treeworth Blvd.
Broadview Heights, OH 44147
Attn: Melissa Neal

File: ********/**** *******
Claim: ************-TX
Travel Trailer
NAIC: *********
Progressive County Mutual Company

Hi Melissa,

Thank you for sharing **** ********* concerns.

We have reached out to Mr. ****** to address his
concerns. Our records reflect we issued him a payment on January 31, 2025, for
$2,123.99. However, we understand this is less than the amount $3,000 he expected.

We are awaiting additional documentation to support
his Personal Effects. Once we receive and review the new information, we can
make any adjustments if needed.

Sincerely

Sean ******
Claims Manager CO/ID/MT/UT

Customer Answer
Date: 02/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Progressive has agreed to pay the additional amount via phone call. Have not received a check as of yet, hope to see it by weeks end.

Regards,

**** ******
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our daughter just barely moved home after living in another state for 18 months while on a mission. She drove our car and wrecked it at no fault of her own (no citation). We have full coverage on the vehicle but Progressive is saying they won’t pay because she’s been a member of our household since the policy was created. This isn’t true. She wasn’t living here and had a different policy while on her mission. They are really hard to even get a hold of and our vehicle has been sitting in a auto body shop since the accident while Progressive tries to avoid paying.
Business Response
Date: 02/25/2025
February 25, 2025

Better Business Bureau, Inc.
200 Treeworth Blvd
Broadview Heights, OH 44147
Attn: Melissa Neal

File: ********/ ***** ***********
Claim: ************
NAIC: *********/Progressive Paloverde Insurance Company

Dear Melissa,

Thank you for sharing ***** ***********’s
complaint regarding a claim filed on January 20, 2025.

We are still investigating coverage to determine
if there will be coverage for this loss. No determination has been made at this
time. Once our investigation is completed, we will promptly reach out to Mr.
*********** to discuss the outcome.

If there are any further questions, please let me
know. You can reach me at
************ or
email ******************************

Regards,

Bret *********
Claims Supervisor
********************************
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Progressive Auto insurance appears to have only 1 adjustor, for the state of Maryland. Unfortunately, I've had to submit a claim against my insurance. Car has been the shop for over 2 weeks. waiting for an adjustor to inspect my vehicle. The auto body shop indicated that Andrew (adjustor) visited the shop to access another vehicle, didn't bother to inspect my vehicle. Owner of autobody shop called Andrew's manager, Mr. ****. I also called Mr. ****; I received no response, and no reply to my voicemail. Autobody shop was proactive and already had my parts on hand, waiting for approval. Andrew's actions were counterproductive, and it is causing a delay with the return of my vehicle. There is minimal damage to my vehicle and would have only taken a week at the most to repair. I'm going to be without a vehicle, that paying for insurance for it to be housed at autobody shop.
Business Response
Date: 02/20/2025
February 20, 2025
Better Business Bureau, Inc.
200 Treeworth Blvd.
Broadview Heights, OH 44147
Attn: Melissa Neal
File: ********/********* *****
Claim: ************
Policy: *********/Personal Auto
NAIC: *********
Progressive Select Insurance Company
Dear Ms. Neal,
Thank you for sending us Ms. *****'s concerns. I have reviewed the inquiry and our
claim file and will provide the following information.
On January 15, 2025, Ms. ***** reported striking a deer. She dropped her vehicle
off for repairs the same day at ******* Auto Body.
On January 17, 2025, we completed the initial estimate.
On January 27, 2025, ******* Auto Body advised that they completed a
supplement. Due to the high volume at ******* Auto Body, they had to reschedule
the supplement several times but completed it on February 5, 2025.
On February 7, 2025, I spoke with Ms. ***** and apologized for the delay in
completing the supplement. I explained that the shop completed the supplement on
February 5, 2025, and they had everything they needed from us.
We issued all payments to ******* Auto Body for the repairs, minus Ms. *****'s
Comprehensive $500 deductible.
******* Auto Body estimated that they would have the repairs to Ms. *****'s
vehicle by February 14,2025.

I spoke with Ms. *****, apologized for the delays in handling the supplement,
explained the repair status, and set a follow-up for February 12, 2025. Ms. *****
said she was pleased with the resolution and did not have any additional concerns.
On February 12, 2025, ******* Auto Body advised that they delivered the vehicle to
Ms. ***** on February 10, 2025, and she is happy with the repairs.
I appreciate the opportunity to clarify this situation.
Sincerely,
Andy ****
Managed Repair Supervisor
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November 16th filed a claim with progressive insurance due to an auto accident . It is February 5th and repairs on my truck have not started, due to adjusters and managers willing to not work with me or my body shop. They won't return calls or emails. Just leaving us in the dark at this point.
Business Response
Date: 02/20/2025
February 20, 2025

Better Business Bureau, Inc
200 Treeworth Blvd.
Broadview Heights, OH 44147
Attn: Melissa Neal

File: ********/**** *******
Policy: ******** – Personal Auto
Claims: *************************
NAIC: *********
Progressive Advanced Insurance Company

Hi Melissa,

Thank
you for bringing Mr. *******'s concerns to our attention.

On
December 3, 2024, we completed the initial photo estimate, using the photos Mr.
******* provided.

On
January 6, 2025, we received a request for a supplement, which was our first
notification of the vehicle being at the shop.

On
January 13 and 20, and February 6, 2025, we completed supplements.

On
February 10, 2025, I called and spoke to a body shop advisor, who advised they
were unable to find a copy of the estimate, so I emailed them both the estimate
and updated payment. The shop said they will review everything, order parts,
and give us an updated completion date as soon as possible.

That
same day, I spoke with Mr. ******* to apologize for the delays and
communication issues and assure him we completed the final supplement.

I
confirmed that we sent all payments and the estimate directly to the shop. Mr.
******* acknowledged that he had already heard from the shop, and they have
everything needed to proceed. He did not express any additional concerns and
was pleased that we resolved everything. I will personally oversee the repair
process to ensure smooth communication and completion.

Sincerely,

Goran
*******
Supervisor
Managed Repairs Representative
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got rear-ended by another driver. I am a progressive customer and so is the other party insured. It's been almost a month and nothing has been done to progress this claim. Every time I try to contact my assigned adjuster, I get sent directly to his voicemail. I have left him messages and have called him multiple times throughout the day and the week and he is unreachable. I also attempted to contact the direct customer service number and they transfer me to the adjusters supervisor but he also is unresponsive. Since the claim has been opened (in 1 month), nothing has been done. No one came to even look at my car or assess any damage. This is unacceptable considering that ***** was able to look at my relative's car and give a settlement within 3 DAYS. At the very least, I deserve better communication and response from progressive given that I pay monthly for their service which now I can't even use. Instead of treating their customers right, they choose to ignore them.
Business Response
Date: 02/17/2025
February
17, 2025

Better
Business Bureau
200
Treeworth Blvd.
Broadview
Hts., OH 44147
Attn:
Melissa Neal

File:
******** ******** *********
Claim:
************
NAIC
*********
Progressive
Direct Insurance Company

Ms.
Neal,

We
received your inquiry of February 4, 2024.Thank you for forwarding                Mr. ********* concerns about
this claim. I’ve reviewed the file and I’m happy to provide additional
information about what has happened so far.

Mr.
********* reported a claim stating that our insured, ***** *****, caused a
rear-end collision. Both Mr. ********* and Ms. ***** are our customers,
but               Mr. *********’ policy
does not cover collision.

We
have tried many times to contact Ms. ***** by phone, mail, text, and email to
discuss liability, but we haven't succeeded. There is no independent proof to
confirm liability since there were no witnesses.

Mr.
********* filed a police report later, but the police did not speak with Ms.
*****, so the narrative relies solely on Mr. *********’
statements.

We sent a Reservation of Rights letter to Ms. ***** explaining that the claim
would be denied if she continued to not cooperate with our investigation.

On
February 5, 2025, a supervisor spoke with Mr. ********* to explain the reason
for the delay and the reservation of rights and denial process, should it come
to that.

On
February 13, 2025, we spoke with Ms. ***** who confirmed she rear-ended   Mr. *********.

We
spoke with Mr. ********* and scheduled a repair appointment.

We
appreciate Mr. *********’ patience while we investigated the claim.

Sincerely,

Melissa *******
Response
Coordinator
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to cancel my auto insurance policy after obtaining a cheaper policy with *****. They required proof of other insurance so I uploaded and emailed it as requested. They still refuse!! Their website cancellation page says I can cancel at any time. I now have insurance with two companies because of this
Business Response
Date: 02/11/2025
February
11, 2025

Better
Business Bureau
200
Treeworth Boulevard
Broadview
Heights, OH 44147
Attn: Melissa Neal

File:            ********/****
***
Policy:
        *********
NAIC:          155-10192
Progressive
Select Insurance Company

Hello
Melissa,

Thank
you for sharing ****’s feedback regarding the cancellation of his policy. Based
on the documentation provided, I’ve canceled ****’s policy. A refund of $762
will go back to his card.

I’m
sorry he experienced some frustration, and happy I could help.

Take
care,

Eva
D.
Consumer
Relations Specialist
Customer Answer
Date: 02/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Business should remove their cancellation policy from their website due to severe inaccuracy. My experience was not frustration it was ANGER!!!!! Do better Progressive.

Regards,

**** ***
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was involved in an accident of which I was not the at fault driver, progressive insurance proceeded to seek affirmation to discredit the fact that I could allow my son to drive my vehicle. While in the process of trying to get them to pursue the claim against the other driver because he was the at fault, driver, and in the process of that taking 30 days for them to come back and tell me oh we did not realize you wanted us to pursue the other company we thought you were looking for us to take care of the claim and damages. No, the other driver is totally at fault after 30 days and then by voicemail, I was told we added your son to your policy of which I never asked them to do causing my my policy to increase by $4000 at which time I was unable to reach underwriting department to have him taken off in over seven days of calling and I then had to go ahead and cancel my policy in an effort to stop the charges from occurring and now progressive insurance says I owe them $935 when I never Asked for my son to be added to the policy.
Business Response
Date: 02/23/2025
Hello Melissa,
I hope you had a great weekend!
I have attached the requested response.
Kindest regards,
Randa
Business Response
Date: 03/12/2025
Hello Melissa,
I hope you are doing well this week!
I have attached the requested response.
Kindest regards,
Randa
Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22893692, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Siobhan Noel
Initial Complaint
Date:02/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for a “investigation” to be completed on your clients policy whose driver was found at fault!!!!! It has been weeks and I now get a letter that after further investigation the coverage is not valid and to file with my own insurance! I have the police report which you also do where clearly the driver was found at fault, even with a hit and run. So they are supposed to walk away like nothing and leave me on my own even though I was not at fault!
Business Response
Date: 02/17/2025

February 17, 2025

Better Business Bureau, Inc
200 Treeworth Blvd.
Broadview Heights, OH 44147
Attn: Melissa Neal

File: ********/***** ******
Claim: ************/Personal Auto
NAIC: *********
Progressive Choice Insurance Company

Hi Melissa,

Thank you for sharing Ms. ******** concerns about her claim.
I appreciate the opportunity to address them.

On January 9, 2025, Ms. ******** adjuster reported this loss
to us.

On January 10, 2025, we started our initial review and found
that the policy number they provided was for a policy that cancelled before the
reported date of loss.

On January 13, 2025, we received the police report,
confirming that the loss occurred on December 28, 2024, where our policy
canceled on December 5, 2024.

The same day we contacted Ms. ****** to advise her of the
potential coverage issue.

On January 21, 2025, we reviewed the claim and approved the
denial due to the absence of an active policy for the reported date of loss.

On January 25, 2025, we sent a Denial letter to Ms. ******
indicating that there was no coverage for this loss through us.

If you have any questions, please feel free to call me at
770-779-0566.

Best
regards,

Victoria Caver
Claims Manager

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