We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Progressive Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Progressive Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Progressive Corporation has 210 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5,754 total complaints in the last 3 years.
    • 2,033 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my insurance on 4/8 and am expecting a refund. First, I was told bank was holding it than on 2nd call, told check was in mail. Why, when they had my debit card info was refund not sent directly into my account? Amount is 134.88 and I need my refund back.

      Business Response

      Date: 04/28/2025

      April 28, 2025
      Better Business Bureau, Inc.
      200 Treeworth Blvd
      Broadview Heights, OH 44147
      Attn: Melissa Neal
      File: ******** - ********* ********
      Policy: ********* – Personal Auto
      NAIC: ***-****
      Progressive Universal Insurance Company
      Dear Ms. Neal,
      Thank you for bringing ********* ********’s inquiry about her refund to our
      attention. I appreciate the chance to address her concerns.
      On April 4, 2025, Ms. ******** made an Electronic Funds Transfer (EFT) payment
      to us. She then canceled her policy on April 8, 2025. We have a standard 12-day
      hold period for EFT payments.
      On April 16, 2025, we refunded $134.88 to her bank account.
      I understand Ms. ********’s concern about the refund process. The 12-day hold
      period ensures the security and accuracy of transactions. We sent the refund to the
      bank account on file as soon as the hold period ended.
      I hope this explanation helps Ms. ******** understand the timeline and process. If
      there are any further questions or if you need assistance, please feel free to reach
      out to me at ******************************
      Best regards,
      Randa C.
      Consumer Relations Specialist

    Progressive Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.