Complaints

This profile includes complaints for Progressive Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Progressive Corporation

  6300 Wilson Mills Rd Mayfield Vlg, OH 44143-2109

• 

  Progressive Insurance Coorporation

  PO Box 22031 Albany, NY 12201

• 

  Progressive Insurance

  292 Church St Torrington, CT 06790

• 

  Progressive Casualty Insurance Co.

  PO Box 189 Whitestone, NY 11357

• 

  Progressive Insurance

  6021 Wallace Rd Ext Ste 110 Wexford, PA 15090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called to transfer insurance from one vehicle to another as i always do in the spring and fall.
  
  agent told me it was illegal and they would call the police. ended up cancelling my policy. called minnesota dept. of commerce they said that is not true.
  
  progressive then sent a $35 bill. said it is for a grace period. collector said the bill is because i cancelled and therfore lost a discount that must be paid back. cannot get a straight answer about anything from progressive or the collector. i am refusing to pay due to the threat of violence and conflicting answers.

  Business Response

  Date: 09/09/2022

  
  September
  9, 2022
  
  Minnesota Department of
  Commerce
  85 7th Place East, Suite 280
  Saint Paul, MN 55101
  Attn: Mitzi
  ********
  
  File:        ***** ***** *******        
  Policy:     ********* Personal Auto
  NAIC:     155-37834
  Progressive Preferred Insurance Company
  
  Dear Mitzi,
  
  Thank you for the opportunity to address Mr. ********* concerns. I hope this helps explain why he owes $35.04 on his canceled
  policy.  
  
  Mr.
  ******* renewed his policy effective April 2, 2022, at a six-month rate of $510.50.
  
  On
  May 11th, Mr. ******* removed a 2009 Scion, which lowered the rate
  by $69.28.
  
  On
  May 15th, Mr. ******* cancelled the policy. We notified him that he
  still owes us $35.04 for the coverage that we provided from April 2nd to
  May 15th. The total cost of his policy while it was active was
  $138.36. We received $103.32, which left the $35.04 balance.
  
  On
  July 4th, we sent the $35.04 debt to Credit Collection Services (CCS).
  
  On
  August 25th, we spoke with Mr. ******* about the balance. We apologized
  for any miscommunication and explained that we do recommend that a customer
  contact the state before they remove a vehicle, because we have to report its
  removal to the state (not the police). We also explained that his not making a payment
  by the cancel due date doesn’t mean that he doesn’t owe us for the coverage
  that we provided while his policy was active.
  
  If Mr. ******* replaced his insurance before May 15th, and will send us a copy of
  his new ID card or declaration page that shows his name and the 2013 Ford that
  was on our policy, we’ll gladly see if we can change our cancel date, which may
  lower the balance due. For faster processing, he can
  email this info to us at [email protected].
  
  If
  Mr. ******* has questions, he can call his agent at 218-741-9582. To make the
  payment, he can call us at 800-876-5581, or CCS at 866-945-4973.
  
  Sincerely,
  Dona R.
  Consumer Relations Specialist
  
  CC:     Better Business Bureau
  200 Treeworth Blvd.
  Broadview Hts., OH 44147
  Attn: Kristie
  ***** 
  File: ********

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I paid $598 dollars to receive auto insurance from Progressive. For a month after that payment I keep being denied the quote that I agreed to purchase because of the PIP, for Michigan customers.I have sent in my proof of medical insurance and required forms numerous times. I requested my money back because I was tired of sending in the forms and I felt like there was a BAIT AND SWITCH. AFTER THAT I WAS billed over $900 and then $644 and because the representative DIDNT want to loose their commissions after I canceled and requested a refund the representative tried back dating the policy to keep my MONEY. I was told I would receive my funds around or about the end of May 2022 . I have called numerous times . Please contact me at ************ ** ********************************

  Business Response

  Date: 09/12/2022

  September 12, 2022
  
  
  Better Business Bureau Inc.
  200 Treeworth Blvd.
  Broadview Heights, OH  44147
  Attn: Kristie ***** 
  
  File: ******** – ******* *******
  Policy: ********* - Personal Auto                                                                        
  NAIC: 155-37605
  Progressive Marathon Insurance Company   
  
  
  Hello Kristie,
  
  Thank you for sharing Ms. ********* concerns. I’m
  very sorry for our late response and for any frustration this situation caused
  Ms. *******. I’ve reviewed the policy and will be happy to explain what
  happened, and why she has a balance due after the policy canceled.
  
  Ms. ********* policy initially took effect on April
  13, 2022, at a six-month rate of $1,436. With the new policy documents, we sent
  Ms. ******* a letter explaining that the rate we offered her was based on
  information she provided, but there were additional documents we needed to
  confirm the information and maintain that rate. We asked her to sign and return
  the Bodily Injury (BI) Liability and PIP Medical Expense forms to us by April
  26, 2022. Because we didn’t receive them, we had to increase her BI coverage to
  $250,000/$500,000 and the PIP to Unlimited effective April 13, 2022, which
  increased the rate by $1,314. We sent Ms. ******* a revised Coverage Summary
  and a letter explaining why her rate went up.
  
  In reviewing the policy, I see that Ms. ******* attempted
  to fax her forms in, but each time, the forms were either cut off at the bottom,
  or we didn’t receive all the pages as required. We explained this to Ms.
  ******* and let her know that once we receive clear copies and all pages of the
  forms, we’d be happy to backdate the coverage corrections to April 13, 2022.
  
  On May 22, 2022, we received all pages of the
  signed forms. As promised, we updated the policy to reflect BI coverage of
  $50,000/$100,000 and no PIP Medical Expense coverage effective April 13, 2022,
  which resulted in a credit of $1,314 and returned the total rate to $1,436 as initially
  quoted. At this point, Ms. ******* wasn’t charged any additional premium over
  the initial quoted rate.
  
  On June 8, 2022, Ms. ********* 2013 BMW was opted
  out of our Snapshot ® Program, which increased the rate by $15.17.
  
  Then, on July 28, 2022, Ms. ******* changed her
  address from *******, MI to *******, MI, which increased the rate by $1.93.
  
  The policy eventually canceled for nonpayment
  effective July 29, 2022, leaving a balance due of $365.99. We didn’t receive
  any request from Ms. *******, either by phone or in writing, to cancel the
  policy prior to that date. We charged her $824.82 for coverage from April 13,
  2022, to July 29, 2022, plus $5 in installment fees, a $10 late fee, $24.56 for
  the prorated Statutory Assessment Recoupment fee, and a $100 charge for the two
  unreturned Snapshot devices, for a total of $964.38.
  Ms. ******* paid a total of $598.39, leaving a
  balance due of $365.99.
  
  I know this isn’t the answer Ms. ******* was hoping
  to receive, but I have an option that may help. If she returns the two Snapshot
  devices, I can remove the $100 unreturned device fee. In addition, if she replaced
  her insurance before
  July 29, 2022, please ask Ms. ******* to send me her
  new ID card or declarations page that shows her name and the same vehicles that
  were on her policy with us. I’ll review the documents to see if I’m able to
  change the cancel date, which may help lower the balance. Ms. ******* can email
  a copy of her new policy to [email protected]. It’s very important that she include the above referenced policy
  number on any documents submitted.
  
  If you have any questions, please feel free to call
  me at ************.
  
  All the best,
  
  Rose *********
  Consumer Relations Specialist

  
  

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was made to cancel my auto insurance policy on a new car I financed due to not having their type of proof of garaging for my policy. I’m a single mom of 2 kids one being a toddler , receiving 0 cs a victim of assault rebuilding my life credit after months of no vehicle of my own, after a terrible car accident ( not my fault ) I am living with family I have plenty of proof of address . I even had the owner of the home (my mom ) talk to a agent to see if she can prove my address to them by providing her proof of mortgage . Still not good enough . They would not accept my tax document for this year because it was after may . I don’t have renters insurance because this isn’t a rental , don’t have mortgage coupon because I don’t pay the mortgage . What was asked is completely ridiculous. I have a brand new car without insurance now . They think they should charge me a cancellation fee for being forced to cancel my policy . Even a ***** worker a company whom I had for years said this is absolutely ridiculous to ask for this type of “ proof of garaging

  Business Response

  Date: 09/16/2022

  Better Business Bureau, Inc
  200 Treeworth Blvd.
  Broadview Heights, OH 
  44147
  Attn: Kristie *****
  
  File:  ********/ ******** ****** 
  Policy: *********
  NAIC: 155-24279/Progressive Max Insurance Company
  
  Hi Kristie,
  
  Thank you for your letter dated August 24, 2022, regarding  Ms. ******** concerns.
  
  After reviewing the policy, I’m showing that Ms. ****** requested
  a cancellation of the policy on August 24, 2022.
  
  We requested proof of her garaging address when she started,
  at new business. Ms. ****** did provide tax documents on August 24, 2022 but we
  were not able to accept these documents for proof. Tax documents are only
  accepted for proof of garaging during the months of January through May.
  
  The information being requested is a standard procedure when
  information cannot be verified through third party reports, as disclosed on her
  application for insurance. Based on Ms. ****** cancelling her policy, there is
  a $50 cancellation fee that applies and was this discussed at the time of
  cancellation.
  
  I do understand the information that is requested at the
  start of the policy can be overwhelming, however it is necessary to ensure the
  rate is accurate. If Ms. ****** has any further concerns regarding billing, she
  can contact customer service at 800-888-7764.
  
  Best
  regards,
  
  Alyssa
  *******
  Consumer
  Relations Specialist
  
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an auto insurance with progressive. I was involved in an accident on August 15th and Progressive company canceled my policy on August 20th, backdating the last day of auto insurance policy to August 12th. I believe this practice is very unfair and might be illegal.

  Business Response

  Date: 09/12/2022

  September
  12, 2022
  
  
  Better
  Business Bureau
  200
  Treeworth Boulevard
  Broadview
  Heights, OH 44147
  Attn:  Kristie *****
  
  File:             ********/*********** ******* *****                                    
  Policy:
          *********
  NAIC:           155-10192
  Progressive
  Select Insurance Company
  
  Hello
  Kristie,
  
  I’m
  happy to answer Mr. ******* questions regarding the cancellation of his policy.
  
  Mr.
  ***** purchased his policy using our online site. The policy start date was
  May
  17, 2022.
  
  On
  June 9th, we sent a memo letting Mr. ***** know we’d need some documentation
  confirming where his vehicle(s) are kept. The memo lets him know the policy
  will cancel or nonrenew if we don’t receive the requested documentation by June
  22nd.
  
  On
  June 27th, we issued a Cancel Notice letting Mr. ***** know the
  policy will cancel effective August 12th, because we didn’t receive
  the requested documentation.
  
  The
  policy canceled effective August 12, 2022, and a refund of $33.05 was processed.
  
  I
  understand Mr. ***** disagrees with the August 12, 2022, cancel date. Based on
  the facts, we’ll respectfully deny his request to change the cancel date.
  
  If
  you have any questions, please call me at *************
  
  Best
  Regards,
  
  Eva
  ********
  Consumer
  Relations Specialist

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I removed a driver from my insurance and was a due a refund. They were sending the refund back to the card I used to make the payment. I no longer use that card because it was compromised. I called them immediately to let them know to credit a new card and they said they couldn’t. I would need to call the old card company. Why can’t they send me my money?

  Business Response

  Date: 08/31/2022

  
  August
  30, 2022
  
  
  Better
  Business Bureau
  200
  Treeworth Boulevard
  Broadview
  Heights, OH 44147
  Attn:  Kristie *****
  
  File:             ********/**** ****                                     
  Policy:
          *********
  NAIC:           155-10192
  Progressive
  Select Insurance Company
  
  Hello
  Kristie,
  
  I’m happy to respond to ****** question
  regarding the refund process. I’d like to apologize for the frustration our
  process caused. That’s certainly never our intent.
  
  As explained to **** on August 19th,
  by a supervisor, his refund of $1,015.15 was sent back to the card on file that
  was used to make June’s payment. It’s standard business practice to send the
  refund back to the last payment source.
  
  Our supervisor explained that until his bank
  lets us know they’ve rejected the refund because the card is no longer active,
  we can’t issue a 2nd refund. We also let **** know he may wish to
  contact his bank to verify if they’ve received/rejected the refund.  
  
  We
  appreciate the opportunity to clarify the situation.
  
  If
  you have any questions, please call me at *************
  
  Best
  Regards,
  
  Eva
  ********
  Consumer
  Relations Specialist

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I think they’re missing the point. I told them before the refund was issued that I no long dealt with that bank. They didn’t care, it wasn’t their problem. In effect they knowingly sent my refund to someone other then me. This has delayed or disabled my ability to get the money that was due to me. Disappointing to know a multibillion dollar company would treat their clients this way. Boo Flo!
  
  
  
  Regards,
  
  
  
  **** ****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/02/22 211 was the amount of the payment,they said it would be reduced,they went back in on my policy which I was informed,she started back emailing me everyday

  Business Response

  Date: 08/25/2022

  August 25, 2022
  
  
  Better Business Bureau
  200 Treeworth Blvd
  Broadview Heights, OH 44147
  Attn: Kristie *****
  
  File    ******** ******** *****
  Policy *********
  NAIC 155-16322
  Progressive Direct Insurance Company
  
  Dear Ms. *****,
  
  We received your inquiry of August 18, 2022. Thank
  you for forwarding
  Ms. ****** concerns about her policy. I’ve reviewed
  the policy file and I’m happy to provide additional information about what’s
  happened so far.
  
  Ms. ***** most recent renewal term of December 29,
  2021 to June 29, 2022 was $1210 for the 6 month period or about $217 per
  monthly installment which includes an installment fee. Her policy prior to this
  term was about half the price because the policy was a non-owners policy which
  didn’t include a vehicle. In December 2021, Ms. ***** added a 2009 Chevy to the
  policy which caused the increase.
  
  Her new policy term from July 2, 2022 to January 2,
  2023 is $1414 for the 6 month period or about $240 per month. Ms. ***** recently made a coverage reduction to the policy which took the six month price
  down to $1237 or about $211 per monthly installment.
  
  As shown on the attached Accounting History, some
  of the invoices have shown higher amounts due to the accumulating late fees.
  
  I’m sorry for the frustration that this situation
  has caused Ms. ***** and I hope this information is helpful. If you have any
  questions, please call me at *************
  
  Best Regards,
  
  Nancy *******
  Consumer Relations Specialist
  
  

• Initial Complaint

  Date:08/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a inshurance premium and my vehicle got damaged and my inshurance will not help me or go after the other company or inshurance to get my vehicle fixed

  Business Response

  Date: 08/24/2022

  August 24, 2022
  
  
  Better Business Bureau, Inc.
  200 Treeworth Blvd.
  Broadview Heights, OH  44147
  Attn:  Kristie *****  
  
  File:  ********/****** ****** 
  Policy:  *********/Personal Auto 
  NAIC:  155-37834
  Progressive Preferred Insurance
  Company
  
  
  Dear Ms. *****,
  
  Thanks for sending Mr. ******** concerns. I appreciate the opportunity to explain our handling of his claim.
  
  We
  received report of the claim on June 21, 2022.  It was reported that his vehicle sustained damage on June 1, 2022 from a
  tow vendor that our tow company uses to tow vehicles. At the time when the file
  owner, Abram, called out to discuss the claim with Mr. ****** he didn’t supply
  any of the photos he has of his vehicle. Mr. ****** had decided to close his
  claim on August 17, 2022.
  
  In
  an effort to resolve his concerns, I reached out to Mr. ****** on August 23,
  2022 and listened to his concerns. I explained the process and advised what I
  am going to do to assist. I got his permission to reopen the claim. We are
  currently in the process to get resolution for this matter.
  
  If
  you should have any questions, please don’t hesitate to call me a ************.
  
  Sincerely,
  
  Carrie
  *********
  Claims
  Supervisor
  
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person insured by Progressive hit my parked, unoccupied car. A claim was filed and after 3 weeks Progressive told me that my claim was transferred to a new adjuster. I spoke with him and he told me it was a clear case, that it was their insured’s fault and they would cover the claim and get me a check right away. He stated that he didn't know why I had been jerked around and apologized that the claim had not yet been resolved. He could not find the pictures or estimate send to the previous adjuster and asked that I send them again. He gave me a number to text and an email, then dropped off the face if the earth. He has not returned my calls, texts, emails, or messages sent through their claims portal. My repair is now scheduled, two months after the accident and I have no resolution.

  Business Response

  Date: 08/29/2022

  August 29, 2022
  
  
  Better Business Bureau, Inc.
  200 Treeworth Blvd.
  Broadview Heights, OH 44147
  Attn: Kristie ***** 
  
  File:   ********/***** *****                     
  Claim***********/Personal Auto
  NAIC: 155-16322
  Progressive Direct Insurance Company
  
  
  Hi Kristie,
  
  Thank you for your patience and for sharing Ms.
  ******* concerns. I have reviewed our file in detail and offer this response.
  
  On July 2, 2022, our customer and the driver of our
  vehicle, a 2014 Hyundai Santa Fe, were involved in a loss on **** ****** ** ** ******, Washington. The driver driving the 2014 Hyundai Santa Fe, had impacted
  a parked 2016 Toyota Camry owned by Ms. *****. We have accepted liability for
  this loss as of August 23, 2022.
  
  On August 1, 2022, we received and started the investigation
  of the claim by calling both our customer and Ms. ***** for recorded
  statements. We couldn't reach our customer until August 10, 2022, and at that
  time, we were informed about the driver of our vehicle and were provided
  contact information for them.
  
  On August 10, 2022, we transferred the claim to a
  new adjuster to continue the coverage investigation. We contacted Ms. ***** to
  confirm that liability was not an issue and requested to have the estimate
  emailed to us as Ms. ***** had already had one completed by Enumclaw Collision.
  
  We couldn't reach the driver of the
  vehicle until August 23, 2022, to obtain a statement and complete our coverage
  investigation. We have requested our estimate department to review the estimate
  provided in this complaint. Once completed, we will set up a task to follow up
  with the shop after September 14, 2022, which is the date Ms. ***** stated she
  would be dropping her vehicle off for repairs. 
  
  I hope this information has helped
  explain the handling of the claim to date. If you have any questions, please do
  not hesitate to contact me at ************ or [email protected].
  
  Respectfully,
  
  Stephanie *. *******
  Claims Supervisor
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have maintained an active auto insurance policy through Progressive for a few years now, and I have unfortunately been placed in a position to second guess that decision.
  
  On Monday, August 8th, 2022, my vehicle covered under my policy sustained damage to two windows while parked at my wife's place of employment. I immediately filed a claim with Progressive and was directed to schedule repairs through ******** Auto Glass. I followed the instructions as provided and scheduled my service for Tuesday, August 16th, 2022. On Monday, August 15th, 2022, I received a phone call from a ******** representative who informed me that she had begun the process of securing the replacement glass needed for my repairs that morning, and discovered that the glass would be ordered that day so it would not be available for at least another two weeks. Upon processing this information, I was reasonably frustrated and I asked why she waited for a week after receiving my claim before she attempted to procure the materials required for my repairs, to which she offered a series of excuses and suggested that my frustration was unwarranted. I continued to explain that I felt it was irresponsible to hold onto a claim for a full week, and wait until the day before my scheduled service before attempting to find the necessary parts, and that she didn't bother to communicate with me in the meantime. The representative then very angrily exclaimed, "DON'T TELL ME HOW TO DO MY JOB!" before hanging up on me and immediately cancelling my service.
  I've reported all of this to Progressive and made several requests to be contacted by my representative to no avail. I've waited a reasonable amount of time for my Progressive agent to address my concerns but it has become apparent that the inconvenience imposed on me by Progressive and their affiliates is not a priority.
  I am regrettably reevaluating my decision to do business with an agency that appears to take zero interest in my concerns.

  Business Response

  Date: 08/29/2022

  File:              ******** / C****** ******
  Claim:          ********** (Personal Auto)
  Policy:          *********
  NAIC:           155-11770
  United
  Financial Casualty Company
  
  Hi Ms. *****,
  
  Thank you for the inquiry. I appreciate the
  opportunity to address Mr. ******** concern.
  
  Mr. ****** filed a claim via the self-serve
  app on August 8th. Our glass vendor determined that one of the
  pieces of glass was a limited availability part and needed to be ordered from
  the dealership. Our vendor called Mr. ****** on August 15th to
  inform it would take 2 weeks to receive the glass.
  
  On August 15th, we received Mr.
  ******** concern via email. We assigned a file owner, called him on August 17th,
  and left a voicemail. The file owner called Mr. ****** on August 19th to advise she had updated the claim, and he could set up his appointment with
  his shop. Mr. ****** asked about the call back delay, and the file owner
  advised of the call and voicemail left on the 17th. The file owner provided her
  direct contact information, but Mr. ****** declined stating he no longer needed
  it. Please know our leadership team will ensure the claim’s proper resolution.
  
  We do expect our vendor and our reps to keep our
  customers informed at all times and advise of the next steps in the process.
  Please know these opportunities will be addressed with our vendor’s leadership
  team to ensure the kind of behavior is avoided in the future.
  
  That
  said, I’m very sorry for Mr. ******** frustration and appreciate the time he
  took to let us know his concern.
  
  If
  you have any questions, please call me at ************* Monday through Friday,
  7:30 a.m. CST to 4:00 p.m. CST.
  
  Sincerely,
  
  Adriana **** ******** 
  Progressive
  Representative

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident on 12/31/2021 where ****** ****** ******* **. ran into the back of my car at a high rate of speed this damaged my car and injured me.
  I drive Uber and Lyft in order to make a living for my family and I.
  I did get paid for my injuries and the car was repaired but due to my injuries and my car (Mazda CX-9) being in the shop for 4 months I was unable to work during this time Joshua did get a ticket for not controlling a motor vehicle so there is no question of who was at fault.
  I have been trying to get lost wages which I am in titled to and have two years to work on this before the statute of limitations run out.
  My progressive claim number is 22-3401274.
  I have been speaking to Cody with progressive he is the adjuster in this case, he has been very rude and nasty to me every time I speak to him, he says they have done enough for me and I will not receive any lost wages in this matter then he hangs up on me.
  I have asked Cody for his last name but he refuses to give it to me his phone number is ***** ******** I would like to resolve this matter out of court if possible.
  Thank you.
  
  ******* ***** ********** 

  Business Response

  Date: 09/06/2022

  
  September 3, 2022
  
  
  Better Business Bureau, Inc.
  200 Treeworth Blvd.
  Broadview Heights, OH 44147
  Attn: Kristie ***** 
  
  File:    **************** ****             
  Claim: **********-Personal Auto      
  NAIC:  155-29203
  Progressive County Mutual Insurance Company
  
  
  Hi Kristie,
  
  We apologize for the
  experience and loss that Mr. **** experienced on December 31, 2021. We
  appreciate the opportunity to review this matter further.
  
  On August 16, 2022, we spoke
  with Mr. **** to better understand his concerns and explain our position. Additionally,
  we explained what we needed and sent him a copy of the estimate and rental
  invoice.
  
  We are always looking to
  provide clarity and resolution at the earliest possible time. If you should
  have questions, please feel free to call me at ************.
  
  Sincerely,
  
  Kevin ***********
  Claims Manager