Complaints

This profile includes complaints for Progressive Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Progressive Corporation

  6300 Wilson Mills Rd Mayfield Vlg, OH 44143-2109

• 

  Progressive Corporation

  300 N Commons Blvd Box Ohw92 Mayfield Vlg, OH 44143-1589

• 

  Progressive Corporation

  6085 Parkland Blvd. Cleveland, OH 44124

• 

  Progressive Insurance Company

  100 Griffin Road, Suite C Portsmouth, NH 03801

• 

  Progressive Insurance

  185 Plains Rd Ste 300E Milford, CT 06461

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 6 2025 i was rear ended i contact progressive about vehicle being fixed they refused to fix my car safely to drive

  Business Response

  Date: 04/08/2025

  
  April
  8, 2025
  
  Better
  Business Bureau
  200
  Treeworth Blvd.
  Broadview
  Hts., OH 44147
  Attn:
  Melissa Neal
  
  File:
  ******** ****** ****
  Claim:
  ************
  NAIC
  *********
  Progressive
  Garden State Insurance Company
  
  Ms.
  Neal,
  
  We
  received your inquiry of March 12, 2025. Thank you for forwarding                Ms. ****’s concerns about this claim.
  I’ve reviewed the file and I’m happy to provide additional information about
  what has happened so far.
  
  Ms.
  **** let us know of her concerns about her 2019 Kia Sorrento, in which she had
  an estimate from a chosen repair facility that was different than the
  Progressive estimate. The difference was related to an opinion about
  repairability of the damaged bumper.
  
  On
  March 12, 2025, the vehicle was brought to the repair facility, Team Toyota,
  and a Progressive adjuster, Elmer *****, contacted the repair facility to
  negotiate repair cost.
  
  On
  March 13, 2025, another Progressive adjuster went out to the shop to review the
  vehicle with the shop and came to an agreed price for additional repair time,
  some parts and to replace the bumper cover in question.
  
  As
  a result of the updated estimate and agreed price with Ms. ****’s chosen repair
  facility, the issue was resolved.
  
  I’m
  sorry for the inconvenience that this situation caused Ms. ****. If you have
  any questions, please call me at ************.
  
  Best
  Regards,
  
  Bernie
  *******
  Claims
  Manager
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discussed my current vehicle as well as my new one, we went over price and he advised me it would be around 437 per month I agreed. Well, the following month I received and email that stated that my upcoming payment would be 687. I called customer services then I learned that there was an at fault accident that I was never asked about an accident on that increased the policy an extra 1000.00 and an increase due to me adding roadside assistance. I was never asked about an accident with the previous agent. He informed me about a past due amount and that I would have to pay as well as an addition 269, I paid 579.00 on 02/25/2025. He NEVER advised me of an increase in my policy or an accident that could possibly change the amount. If he would have advised me that my first payment was 689, I would have been prepared. I called back a young lady advised me that if I removed autopay that I would make an upcoming payment of 1189.00 for the month of April she advised that my bill would increase 174 as a tactic to keep me on autopay. I was confused. I spoke with a supervisor by the name of ZACH that advised me that there was nothing that could be done the first agent mislead me to get the sale and the 2nd one used scare tactic to keep me on autopay, this is a clear bait and switch on progressive's part. He told me I could cancel and start over file a dispute with the bank or just pay it. I find it unethical that an agent a supervisor would have me file a dispute that was untrue, and an agent that stated that was unclear on the policies of progressive. I asked him for the name of the person that sold me the policy he provided me no information. I don't even know if my policy is real or not. I would like that additional 200.00 removed from my upcoming payment, because I was never advised while in speaking with the agent nor by email, just the bill 10 days before the due date.

  Business Response

  Date: 03/26/2025

  
  March 26, 2025
  
  Better Business Bureau, Inc
  200 Treeworth Blvd.
  Broadview Heights, OH 44147
  Attn: Melissa Neal
  
  File: ********/**** *****                            
  Policy: *********/Personal Auto                
  NAIC: ********* 
  Progressive Freedom Insurance Company
  
  
  Hi Melissa,
  
  Thank you for sharing Ms. ******* concerns about her policy.
  I appreciate the opportunity to address them.
  
  Ms. ***** started this policy with us on February 25, 2025,
  through a brokering agent, ********* Insurance Services.
  
  When they quoted the policy for her, they listed the November
  30, 2022, loss as Not-At-Fault. We can’t record these calls, as Ms. ***** didn’t speak with us directly. We provide the policy premium based on the
  information they enter during the quoting process.
  
  The same day Ms. ******* policy started we updated the loss
  to At-Fault and removed the Three-year Safe Driving Discount and the Five-Year
  Accident-Free Discount. These changes increased her premium in the amount of
  $1,184.
  
  Ms. ***** wasn’t insured with us at the time the reported
  loss occurred, if she feels this information is incorrect, she can dispute the
  information through LexisNexis who provides our CLUE and MVR reports. She can
  contact LexisNexis at 800-456-6004.
  
  I’m sorry for any frustration this has caused Ms. *****, as
  that was not our intent. We must provide our customers with the most accurate
  rate based on factors such as Driving Record and CLUE reports.
  
  
  Best
  regards,
  
  Alyssa 
  Consumer Relations Specialist
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driver under the influence of alcohol hit my wife's new car. Both cars are insured with Progressive. Police were not willing to make a report, driver fled the scene. Progressive employees take multiple days to reply. Say they will deny complaint in another two weeks with no response from other vehicle. Totally unimpressed by their willingness to assist. Waiting to move my cars away from progressive as soon as this is unresolved in a total of thirty days. Progressive says they will do nothing to contact other party except a couple phone calls and a letter.

  Business Response

  Date: 03/26/2025

  March 26, 2025
  
  
  Better Business Bureau, Inc
  200 Treeworth Blvd.
  Broadview Heights, OH 44147
  Attn: Melissa Neal
  
  File: ********/****** *******
  Claim: ************ – Personal Auto
  NAIC: ********* 
  Progressive Advanced Insurance Company
  
  
  Hi Melissa,
  
  Thank
  you for the opportunity to respond to Mr. *******’s concern.
  
  On
  February 26, 2025, Mr. *******’s wife, ****** *********, filed this claim,
  advising that she was involved in a collision with our customer. However, we
  have denied liability to this claim. There was no police report or independent
  witnesses for the loss. Additionally, we have informed Mr. ******* that he can
  file a claim on his personal policy to cover his damages.
  
  We
  reserve the right to review any additional claims or amendments to this claim
  to make a separate determination as to whether we may provide a defense, or
  indemnity. Our decision is based on the facts as presented and our
  investigation to date and does not apply to a new claim or an amendment of this
  claim.
  
  If
  Mr. ******* should have information contrary to our decision, or any additional
  information he would like us to consider, he can submit that information to our
  office immediately.
  
  I
  hope this helped to explain the concern. If you have any additional questions,
  please let us know.
  
  
  Sincerely,
  
  Mark
  *******
  Claims
  Supervisor
  

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys have been asked multiple times to send a validation of debt. It's been well over five months, and they have failed to do so. They were paid. It still shows on my Equifax and TransUnion report.

  Business Response

  Date: 03/24/2025

  Better Business Bureau, Inc.
  200 Treeworth Blvd.
  Broadview Heights, OH 44147
  Attn: Melissa Neal

  
  File: *********/****** *****
  Policy: *********/Personal Auto
  NAIC: *********
  Progressive Direct Insurance Company

  
  Dear Ms. Neal,

  
  Thank you for sending us the inquiry about Ms. *****'s concerns.
  We canceled Ms. *****'s policy effective January 15, 2019, as she requested.
  On January 16, 2019, we emailed Ms. ***** a Final Bill for $25.78. The email also
  advised that failing to pay the amount owed might lead us to refer her to a
  collections agency.
  On February 24, 2019, we sent Ms. *****'s outstanding balance to Credit Collection
  Services (CCS).
  On October 23, 2023, Ms. ***** paid $25.78 online, and we notified CCS.
  We cannot remove the inquiry from Ms. *****'s credit report because the balance
  was valid. She will need to wait five to seven years from the original delinquency
  date for the information to cycle off her credit report. However, it will show as
  "paid" since Ms. ***** paid the debt in full.

  
  I appreciate the opportunity to respond to this matter.

  
  All the best,
  Wendy L.
  Consumer Relations Specialist
  Consumer Relations Department
  300 North Commons Blvd Box G24
  Mayfield Village, OH 44143
  *****************************

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progressive did not properly inform me of a pending non-renewal. Progressive lost my documents verifying my address. I asked for a discount on my policy or a discount on a future renewal of my policy and was denied. My only notification for my policy non-renewal was singular email.

  Business Response

  Date: 03/24/2025

  Hello, 
  
  Attached is our response and supporting documents. 
  
  All the best, 
  
  Emily K.
  Consumer Relations Specialist
  

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23024436, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Progressive left out important details from their response.

  1. When I started my policy I was allowed to use my lease agreement as proof of my garaging address.

  2. Progressive lost this document and has no documentation of this happening.

  3. Proof of a garaging address is a requirement to sign up for insurance with Progressive.

  4. A notice in the mail is not an adequate notification of a policy cancellation, especially when it’s due to a mistake on Progressive’s end.

  5. Progressive has also failed to mention the two phone calls I already had to make to them to provide information previously furnished, including my SSN.

  Progressive lost my documentation and is blaming me for their mistake. I will not be furnishing this documentation again, as I already provided it.

  Progressive’s response takes no responsibility.

  
  Regards,
  
  
  
  Kevin Della Grotte
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This insurance company fraudulently denies claims without having ever viewed the vehicle, evidence, or spoke to me.

  Business Response

  Date: 03/19/2025

  March 19, 2025
  
  
  
  Better Business Bureau, Inc.
  200 Treeworth Blvd 
  Broadview Heights, OH 44147 
  Attn: Melissa Neal
  
  File: ******** (****** ********) 
  Policy: ************* (Personal Auto)
  Claim: ************
  NAIC: ********* 
  United Financial Casualty Company
  
  
  Hi Ms. Neal,
  
  Thank you for sharing Mr. ********'s concerns about his claim with us. I
  appreciate the opportunity to provide clarity on this matter.
  
  On February 15, 2025, Mr. ******** reached out to us after a vehicle hit his
  parked car on February 13, 2025.
  
  On February 17, 2025, we spoke with him and
  explained that we couldn't cover the repairs as he didn’t have Collision
  coverage. We told him to contact the at-fault driver's insurance for repairs.
  
  On March 4, 2025, we spoke with Mr. ******** and repeated that we couldn't pay
  for his vehicle damage due to the lack of Collision coverage. We offered to
  help set up a claim with the other carrier but explained that he needs to speak
  with them for a recorded interview and to schedule repairs.
  
  On March 5, 2025, a supervisor talked to Mr. ******** and reiterated that
  without Collision coverage, we can't pay for his damage. He must contact the
  at-fault driver's insurance for a recorded interview and schedule the repair.
  He understood this information.
  
  I understand Mr. ********’s frustration, and I trust this explanation helps
  clarify our position. If you need further assistance, please feel free to
  contact us at *****************************.
  
  Sincerely,
  
  Melissa *******
  Response Coordinator

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested that this business cease and desist all communication. I continue to be bombarded with mailings from this company. Unfortunately they do not seem to understand the word "No."

  Business Response

  Date: 03/20/2025

  
  March 20, 2025
  
  
  Better Business Bureau, Inc
  200 Treeworth Blvd.
  Broadview Heights, OH 
  44147
  Attn: Melissa Neal
  
  File:    ******** – ******* *****
  Policy: N/A
  NAIC:  N/A
  The Progressive Group of Insurance Companies
  
  Hi Ms. Neal,
  
  Thank you for sharing Mr. *****’s inquiry
  with us. I’ve put in a request to remove his name from our direct mailing list
  using the customer information listed in his inquiry: *** ********** *** ******** ****** ** *****
  
  A request for deletion must exactly match the name and address as it appears on
  the mailings. If the information above does not match the mail Mr. ***** is
  receiving, he can call our Customer Service at 1-800-776-4737, and we can submit
  another request.
  
  We update our files regularly. However, because mailings are scheduled far in
  advance, it could take up to six weeks before the mailings stop. I understand
  this may cause further inconvenience, and I apologize for that.
  
  Best regards,
  
  Arlene 
  Consumer Relations Specialist
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progressive Auto claim - Progressive is not willing to replace my headlight with an original - The repair shop (Progressive approved shop) states that I will have to cover the difference

  Business Response

  Date: 03/17/2025

  March 17, 2025
  
  
  Better Business Bureau, Inc.
  200 Treeworth Blvd.
  Broadview Heights, OH 44147
  Attn: Melissa Neal
  
  File: ******** (****** ******) 
  Policy: ********* (Personal Auto)     
  Claim: ************
  NAIC: *********
  Progressive County Mutual Insurance Company
  
  
  Hi Melissa,
  
  Thank you for sharing Mr.
  ******’s concerns about his claim. I appreciate the opportunity to review the
  claim and respond.
  
  We completed an estimate on Mr.
  ******’s 2019 Audi A5 to include replacement of a headlamp with a
  remanufactured part, which is in accordance with his policy contract (under
  Part IV, Limits of Liability, Section 1, Subsection d) which says we can select
  alternative parts when available for repairs to the vehicle.   
  
  However, after receipt of the
  remanufactured part by his shop of choice, we determined that the part didn’t
  meet insurance quality.
  
  On March 6, 2025, we
  completed a supplement and updated the estimate reflecting an OEM part.
  
  If you have any questions, please feel free to call
  me at *************
  
  Sincerely,
  
  Kevin ******
  Manager – Managed Repair
  
  
  

• Initial Complaint

  Date:03/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted and given the price of 3100 a year and payments of 205.00 for auto insurance, it was renewed and because of a 5 over ticket and have never had one , they upped my insurance to almost 7,000 a year with payments now of 613.00. The cost of everything is going up and things like this are a disgrace to us hardworking people . It’s illegal to drive without but we are being robbed to have it. A small ticket should not inflate anyone’s insurance nor should their credit especially now. We are all just trying to survive and we can’t allow these companies to rob people any longer. Even someone with a terrible record should never be required to pay thousands of dollars for car insurance . They did not speak to me and get the ok to spike it or to take it without discussion . We need help because progressive is robbing most of us blind and also refusing to pay out when an accident occurs .the price I am uploading is for just for 6 months at almost 3300.00 I am 51 with pretty good driving record , credit should have nothing to do with I pay on time and it’s unfair to take advantage of people in hard times

  Business Response

  Date: 03/20/2025

  
  
  March 20, 2025
  
  
  Better Business Bureau Inc.
  200 Treeworth Blvd.
  Broadview Heights, OH  44147
  Attn: Melissa Neal  
  
  File: ******** – ***** *******
  Policy: ********* - Personal Auto                                                                    
  NAIC: *********
  Progressive Marathon Insurance Company   
  
  
  Hello Melissa,
  
  Thank you for sharing Ms. *******’s concerns about
  the increase in her renewal rate. As a consumer myself, I do understand that
  the amount we pay for insurance is important, so I’ll be happy to explain why
  her renewal rate went up.
  
  Ms. *******’s prior policy effective August 5,
  2024, was $1,600, and her February 5, 2025, rate increased to $2,838. She is
  right; her rate did increase because of the July 22, 2024, speeding violation,
  but it also increased because we removed the Three-Year Safe Driving Discount
  as a result of the speeding ticket. We also removed the Multi-Policy Discount
  because we were unable to find another active policy with us.
  
  In addition, with each renewal, we review payment,
  claim, driving and policy change history to determine if we will adjust the
  customer’s risk tier. Based on frequent vehicle endorsements and payment
  behavior incidents that occurred during Ms. *******’s prior policy period, her
  rate also increased due to a change to a less favorable tier. We explained the
  risk tier review process in Ms. *******’s Renewal Offer, with the Notice to
  Policyholder.
  
  We also had an overall change in our rates. Like
  consumer prices across many parts of the economy, auto insurance rates are
  rising too. As the cost of goods and services increase, so too does the cost of
  protecting our customers. As repair costs such as parts and labor increase,
  what insurers pay to fix their customers' vehicles also increases. Likewise, as
  vehicle values rise, insurers have to pay more to help replace their customers'
  totaled vehicles. All of these increase the cost of auto insurance, which is
  why we had to adjust our rates.
  
  With Ms. *******’s renewal documents, we sent her two
  letters letting her know we’re required to collect her signature on the Bodily
  Injury (BI) Liability coverage form with every renewal. We sent her a new form
  to sign, and we asked that she return it by February 2, 2025. We also let her
  know if we didn’t receive it, we’d have to change her BI limits. Ms. ******* renewed
  her policy, but because she didn’t return the signed coverage form, we
  increased the BI coverage to $250,000/$500,000, which has increased the rate by
  $418.
  
  If you need anything else, please let us know.  
  
  All the best,
  
  Rose
  Consumer Relations Specialist

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife was a victim of an accident that almost killed her at the fault of the other driver who fled the scene of the accident. Garbage from a vehicle in front of her, flew out of their trailer while on the highway at speed. That garbage impaled through the front windshield, missing my wife by inches. We filed a report with Nevada State Police and they searched for the other driver, but could not find them. It was my understanding that the State Police had video footage from at least three different highway cameras but could not make out the license plate of the offending driver. The General declared the accident was not our fault and declared our vehicle a total loss, when it was only a dent on the hood and the windshield needed replacing. We changed insurance companies because of the laziness of The Generals adjuster to even physically inspect the vehicle, to see that it was minor damages with the major damage to the windshield. Upon changing insurance, we were not made aware that The General committed fraud in their claims to Progressive that my wife was at fault. This being said, we believe that The General overcharged us during the last few months of our coverage from them and they provided false information to Progressive, thus their overcharging us. This has cause me financial harm in the effect that our insurance raised beyond my ability to pay and the State of Nevada forced me to get a "too poor to have insurance" requirement of an SR-22. Progressive refuses to correct this even though I contact LexusNexus and they have the information listed as my wife was not at fault. But Progressive refuses to vet the information, saying that I need to file a dispute, all in the while I'm still paying way more for insurance than they are legally allowed to charge me. I believe we've been scammed out of money by both The General Auto Insurance in partnership with Progressive as well as the Nevada DMV as they all benefit financially from the scam they've imposed on us.

  Business Response

  Date: 03/18/2025

  March 18, 2025
  
  
  Better Business Bureau, Inc
  200 Treeworth Blvd.
  Broadview Heights, OH 44147
  Attn: Melissa Neal 
  
  File: ******** (**** ********)
  Policy: ********* (Personal Auto)
  NAIC: *********
  Progressive Direct Insurance Company
  
  
  Hi Melissa,  
  
  Thank
  you for sharing Mr. ********’s concerns about his policy. I appreciate the
  opportunity to review the account and respond.
  
  On
  August 12, 2024, Mr. ******** bought his policy online, making a payment of
  $356.75 with his checking account. On the same day, he signed his policy
  documents online and completed enrollment in our Paperless Program, requesting
  we send all documents and bills to the email address on file, ****@****.mobi.
  During the quote process, we showed the accident listed as an At Fault Accident
  and he signed the Application confirming that information.
  
  I understand Mr. ******** disputes the
  At Fault listing. Often with hit and run accidents, the insurance company uses
  Collision coverage to resolve the vehicle’s damages. By doing so, it can result
  in other carriers using a default rating of At-Fault. We encourage Mr. ********
  to reach out to The General to ensure that have rated him accurately for the
  loss. We are happy to review a letter from The General showing ******* didn’t
  cause the accident, which he can email to ****************************. If we receive valid documentation
  showing she didn’t cause the accident, we will adjust the policy accordingly.
  
  I’m
  sorry for the frustration this situation caused Mr. ********, but I hope this
  information clarified what happened on the policy and provided an option to
  resolve his concerns. If he has any other questions about his policy, he can
  contact Policy Services at 800-888-7764 as they are always available and
  willing to help.
  
  Sincerely,
  
  Scott
  R.
  Consumer
  Relations Specialist