We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gymnastics

Pinnacle Gymnastics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 7, 2023 I emailed coach *** let her know my daughter would no longer be on the team due to bullying, and that we would like a refund for the uniform we just purchased on 7/25/23. She said they will process the refund and I have never received it. I have emailed *** multiple times, emailed the front desk lady ***** in regards to the refund and never get responses from them! I would like refunded for a uniform we never received and for the fact that *** said the order was canceled.

    Business Response

    Date: 11/16/2023

    In response to the customer complaint, please find attached the Team Agreement and Uniform Order signed by the consumer.  Additionally, please find a screen shot of the check issued and mailed on 11/15/23 to said consumer.  Uniforms just arrived and were distributed last week, which allowed us to confirm that portions of her uniform had been successfuly cancelled and therefore, able to be refunded.  We have no control over the manufacturing and shipping of the uniforms, but once we were able to proccess uniforms and confirm that this consumer's had indeed been cancelled, a check was issued, minus the balance due on the family's account, per the Team Agreement.  This issue has already been handled on our end and the consumer should be receiving the refund via USPS.  

Pinnacle Gymnastics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.